Irritations in the Coffee Shop Industry in London
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5. Irritation # 3
โNot somewhere
for busy times or
a discrete chatโ
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6. Irritation # 4
โStaff member had
no interest in
actually helping
me decide what I
wantedโwilliam.yourva@gmail.com 6
7. Irritation # 5
โA bit hard to find
(underground down a
narrow staircase in the
street), very warm, and
cramped quartersโwilliam.yourva@gmail.com 7
8. Irritation # 6
โThey don't accept
card payments. That's
the major and
significant downsideโ
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9. Irritation # 7
โWaited for 15
minutes while being
actively ignored by
the waitressโ
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10. Irritation # 8
โThe tiny seating is a
bit uncomfortable, not
the place you would
seat for a long timeโ
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11. Irritation # 9
โIt's dirty, the service
is terrible , and the
coffee is massively
overratedโ
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12. Irritation # 10
โThe staff isn't as
friendly as you would
expect and would
often ignore you and
just talk to each otherโ
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13. Irritation # 11
โThe most expensive
takeaway coffee I've
bought in London so I
was kind of expecting
moreโ
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25. Irritation # 23
โThe music playing at the
time of my visit was the
most inappropriate noise
I have ever heard at a
coffee shopโwilliam.yourva@gmail.com 25
26. Irritation # 24
โWhen will shops
learn the music if for
the customers and
NOT the staff ?โ
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28. Irritation # 26
โThey never have
much vegetarian
stuff compared to the
other coffee shopsโ
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29. Irritation # 27
โThe service
ranges from slow
to somewhat rudeโ
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30. Irritation # 28
โThe seafood
risotto was too
bland for our tasteโ
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31. Irritation # 29
โNo general
pleasantries that I've
come to expect with a
nice little local placeโ
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32. Irritation # 30
โI got no eye
contact from the
staff on paying my
billโ
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33. Irritation # 31
โit stinks and will
ruin your
appetite!โ
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34. Irritation # 32
โDon't open at the
indicated time on
Sundays (10am, not
9am) even though it says
9am on their doorโ
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35. Irritation # 33
โOverpriced toastie
which did not taste of
anything and was
cooking in too much
butterโ
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36. Irritation # 34
โWas disappointed
when milk and
coffee was
burnt/bitterโ
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37. Irritation # 35
โServing me up
the weak, bitter,
over extracted
"flat" whiteโ
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38. Irritation # 36
โCold filter coffee
both times I went
thereโ
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41. Irritation # 39
โIt suffers from lack
of space which
affects the ambience
of the placeโ
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42. EMAIL ME AT william.yourva@gmail.com
to get more.
THIS IS ONLY PART OF A LARGE
RESEARCH IโVE DONE ON
STRATEGIES and TACTICS in the
COFFEE SHOP INDUSTRY IN
LONDON IN 2014
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