1. William R. Kearney, Jr.
will.kearney@sbcglobal.net Cell: [214] 336-3536
http://linkd.in/1yuryws
Customer Sales and Service Experience August 2001 to present
Lennox International
Cellular Phone Manager June 2007 to October 2015
 Provide cell phone and Smartphone support to over 3,000 users in the US and Canada by actively
confirming correct voice and data plans are established with each wireless carrier.
 Participate in wireless contract negotiations to maximize purchasing and pricing favorable to the
company.
 Analyze voice rate plans to ensure optimal minute usage on a quarterly basis to avoid overage charges
with the two wireless carriers in the US and the three wireless carriers in Canada.
 Administer and oversee adherence to the Wireless Policy by obtaining necessary permission to enroll
an employee on a wireless provider’s account. Afterwards establish wireless service for the employee.
 Mobile device management (MDM) administrator for company connected devices to assist in
protecting company data via MobiChord and Service Now.
 Database Administrator for Prodagio AP Automation. Made daily changes to Prodagio employee
records depending on business requirements and proactively reaching out to potential new users.
Customer Service Specialist August 2005 to June 2007
 Maintained positive relationships with existing company customers established by the sales
department.
 Provided professional service throughout equipment and accessory ordering process via SAP point of
sale system handling approximately 80 calls per day.
 Utilized selling techniques to increase amount of each sale on at least 75% of calls taken.
 Placed in the top 25% of Customer Service Specialists for increased sales by cross selling $3000 per
month on average of accessories related to customers’ HVAC needs.
 Surveyed dealers on call center interactions and reported to management as part of a Quality
Assurance program.
Sprint PCS
Customer Service Manager August 2001 to February 2004
 Managed customer service team of ten employees with average of 400 customers daily.
 Managed sales teams as store manager by maximizing employees’ schedules to ensure wait times were
at a minimum.
 Provided optimal customer service with successfully high dispute resolution outcome.
 Trained new employees on the point of sales systems, customer service and sales techniques.
 Made sure employees filled out time cards on a weekly basis.
 Top District Salesman in Long Distance Sales 2001 by signing up 20+ home telephone lines per month
to Sprint’s Long Distance services.

2. Media and Telecommunications September 1996 to August 2005
KXAS Channel 5 [NBC] Fort Worth
KTXA Channel 21 [UPN] Dallas
KXXV Channel 25 [ABC] Waco
Weekday & Weekend Director- News Programs
Engineer Technician- Master Control & Production
 Directed the five, six, and ten o’clock weekday newscasts.
 Prepared news graphics, organized production rundowns, operated tape and digital server equipment,
digital character generator and studio camera during newscasts.
 Maintained and installed computer equipment used to operate a television station.
 Utilized, serviced, and upgraded digital server equipment to copy commercials into playback system.
 Coordinated with other departments to ensure proper airing of programs and commercials.
Education/Certifications
Bachelor of Arts, History and Telecommunications, Baylor University, December 1998 [3.0 GPA]
Graduate – Jesuit College Preparatory School, Dallas, TX, 1995
MCP certified 2004, FCC General Broadcasting Operator License 1996
Skills
 A+ Certification
 Proficient in SAP
 Office 2010
 Windows XP/7/8/10
 Mobile iOS, Android, and Windows platforms
 BES management
 Wireless procurement needs
 Concur expense reporting system
 Contract management/negotiation
 Conversational in Spanish