Carolyne Mitchell's lightning talk at the Intranet Now conference, London, 13th October 2015.

1. User experience testing
on a budget
@Cal444

2. New thinking
 Task based
 Stats driven
 Stop ego-based content
 User experience
 Efficient employees
@Cal444

3. Three types of testing
 Hallway
 Filming
 User experience mapping
@Cal444

4. Hallway testing
 It’s cheap
 It’s quick
 It’s low-tech
 Good for testing processes and
wireframes before go-live
@Cal444

6. Hallway testing
 15 landings
 1 staff restaurant
 1500 employees
 Another council building across the road
with 250 employees and 3 landings
 1277 people who’ll do anything for
chocolate
@Cal444

7. Hallway testing
Flat visuals to test
 look and feel
 scenarios – booking annual leave,
reporting an absence, finding out a
department structure and what’s on
for lunch
 labels
@Cal444

8. Live testing
 Make the scenarios real – there will
be common tasks and job specific
tasks
 Tell testers you’re not testing them
 Give them a get out clause
 Don’t help them unless they don’t
understand the scenario
 Look out for dead ends and loops
@Cal444

10. Filming
 Film over the shoulder
 Be unobtrusive
 Don’t hover or bother
@Cal444

11. Playback
 Note navigation
 Note times
 Note what terms people search
on/use in forms
 Note each step taken
 Keep calm
@Cal444

12. Some interesting results
 Some use navigation
 Some use site search
 Some use A-Z
 Some use the breadcrumb
 Some use a mixture
 If you want to drop any of these what
you have left has to be bullet proof
@Cal444

13. Experience mapping
 Low-tech
 Quick
 Shows breaking points clearly
 Shows highlights clearly
 Captures thoughts and feelings
 Used by DVLA, HM Prison Service,
Borders and Immigration Agency,
DWP and NHS
@Cal444

18. The future
 Testing on different devices (access
to intranet from home)
 A blend of different kinds of testing
 Testing as part of service
transformation/improvement
 Testing before during and after
web/service development
 Possible development of templates
and methodology for benchmarking
@Cal444

19.  First Fridays
https://youtu.be/pC0ODg2MpuE
 @Cal444
 https://uk.linkedin.com/in/
carolynemitchell