Importance of Emotional Intelligence (EI) in the new age of AI/Digital world and practical ways to develop EI.

1. Agile India Conference 2019
Do you have the EI for AI Challenge?
1
Vishu Hegde, Partner, PM Power Consulting
Mar 2019
Vishu@pm-powerconsulting.com

2. Self Intro
2
IISc ADA

3. Challenges
of Digital
Technologies
Rapid Innovation – Business Agility is essential
Diverse skills converging/intersecting to create value – Collaboration
is a must
Continuous new learning – Growth Mindset is survival mantra
3

4. EI for the AI
Challenge
All these challenges need higher
level of Emotional Intelligence
(EI) across the value chain
4

5. Emotional Intelligence
• http://hbr.org/2004/01/what-makes-a-leader/ar/1 - Daniel Goleman
The Five Components of Emotional Intelligence – Bedrock of Leadership
Self Regulation Self Motivation
Empathy Social skill
Self
Awareness

6. EQ from Neuroscience Research
IQ EQ
https://www.ted.com/talks/jill_bolte_taylor_s_powerful_stroke_of_insight?language=en

7. EQ for Professional Growth
7
Individual Contributor’s Challenges:
- Doing
- Technical, Domain skills
-
Doing
First-line Managers’ Challenges:
- Transitioning from “Doing” to “Getting things done”
- People Management skills
- Empowering, Delegating, Motivating
-
Getting
Things
Done
Middle Management Challenges:
- Managing the Managers
- Dealing with Matrix Structure
- Dealing with shared-accountabilities
- Networking & Collaboration skills
Enabling
IQ
EQ
Senior Leaders’ Challenges:
- Leading the Leaders
- How to bring Alignment & Integration
- How to make middle-managers collaborate
- Vision, Energy, Drive
Envisioning
MQ

8. S Curves of Growth
8
Doing
Getting Done
Enabling
Envisioning
Points of
discontinuity
Point of
initiation
Point of
inflection
Point of
stagnation
Point of
degeneration

9. Mindfulness for Developing EQ
9
Mindfulness Practices
+
Emotional
Intelligence
+
Neuroscience
Search Inside Yourself
Leadership Institute
https://siyli.org/

10. Mindfulness
Mindfulness is about
being in the Present Moment with full Awareness
of what is happening within oneself (thoughts, feelings, emotions)
and outside (situations, people)
and Responding wisely & consciously rather than Reacting compulsively

11. Mindfulness@Work
framework to enhance
Emotional Intelligence
by
Mastering InsideAware
Inside
Aware
Outside
Sense
Respond
Self-Regulate
With
Empathy
Manage Outside
http://pm-powerconsulting.com/mindful-leadership/

12. Mindfulness & Neuroscience
12
Reduced brain wave
frequency (EEG);
Deep relaxation, Calmness
Image Courtesy - Wikipedia
Neurotransmitters:
Dopamine (anti-depressant)
Oxytocin (love & pleasantness)
Serotonin (self-esteem & confidence)
Opiates (pain killer)
…

13. Mindfulness & Neuroscience
13Image Courtesy - Queensland Brain Institute, University of Queensland
Reduced Gray Matter in
Amygdala
→ Reduced fight/flight instinct
→ Reduced fear, anxiety
Increased Gray Matter in
Neocortex
→ Higher awareness, learning

14. Feedback from Mindfulness Practitioners
14
88%
77%
81%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Personal well-being Work Performance Interactions and Collaboration
with others
% of practioners reported improvement
… after 6 weeks of Mindfulness practices

15. Feedback from Mindfulness Practitioners
Self Regulation Self Motivation
Empathy Social skill
Self
Awareness
- “More Responding now
than Reacting”
- “Don’t get angry
frequently now”
- “Self-confidence has
improved”
- “My productivity & clarity
persists even on long
workdays”
- “Feeling more calm now”
- “Improved concentration
and staying positive”
- “Experiencing significant
improvement in
collaboration now”
- “Improved listening to
others and allowing people
to speak”

16. Critical Success Factors for Agility?
Hard
aspects
Soft
aspects
10% Visible part
90% Invisible part
Processes
Ceremonies
Artifacts
Tools
Metrics
Facilitative Leadership
Values
Principles
Self-organizing teams
Cross-functional collaboration
Communication
Shared-Vision, Motivation16
Mindset>Toolset
IQ
EQ
DOING Agile
BEING Agile

17. Cornerstones of Agility Culture ….
17
Facilitative Leadership
(Envision, Enable, Empower)
Self-organizing Teams
(Motivation, Ownership, Responsibility)
Cross-functional Collaboration
(Respect, Empathize, Encourage)
… hinged upon Emotional Intelligence (EI)

18. EI Stack for AI Challenge
18
Estimation
Planning
Tracking Risk
Time Mgmt
Quality Mgmt
‘Management’ aspects
✓Hard
✓ “What”
✓ IQ
✓ Training
Delegation Empowerment
Communication
Motivation
Influencing
Coaching
‘Leadership’ aspects
✓Soft
✓ “How”
✓ EQ
✓ Coaching
Sense Self- regulate
with Empathy
A W A R E N E S S
Respond
‘Mindful’ aspects
✓ Subtle
✓ “Aware”
✓ MQ
✓ Self-inquiry
R E S U L T S
MQ → EQ → IQ → Results

19. Industry Case Studies
“Frictionless Organization” Initiative in a large
multinational Financial Organization managing
multi-trillion dollar assets
19
“Resilience” Initiative in a large multinational Bank

20. Bigger Question of AI –
Ethics, Morals, Safety
• “Technology without higher
consciousness will be
disastrous” – Einstein
• Danger of Evil application of
AI
• IQ < EQ < MQ < SQ - larger
good for people & planet
beyond just profit motive.
20

21. Need for
Higher EI
for
AI Challenge

22. Thank You
22