July 1, 2020 https://events.vator.tv/future-of-virtual-care-2020

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Future of
Virtual Care
2020

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The old normal
In-office check-ups
Frequent ER visits
Crowded waiting rooms
Opaque pricing
Transportation/parking
nightmares

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The new normal
Same-day, at-home convenience
Transparent pricing
Transaction-based retail setting
Self-help checkup devices
No more parking hassles

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Healthcare transformation in 1 week...
COVID 19

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Virtual visits soar
Veterans Affairs: Weekly virtual visits jump from 10,000 to 120,000
(February to May 2020)
Blue Shield CA: Telemental health visits Q1 outpaced all of 2019
Medicare: Virtual visits jumped 11,718 percent in six weeks

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Key insights on Virtual Care trends 2020
● Virtual care visits:
○ 900 million COVID related visits in 2020
○ 100 million general and flu related care
○ 80 million behavioral health related care
● Prior to COVID pandemic only 24% healthcare organizations had virtual care
● Digital care technologies like self-triage and screening tools will help reduce
healthcare burden and enable necessary in-person care
● Key technologies like remote monitoring devices and digital asynchronous
messaging, will help enable less critical patients care for themselves at home
Forrester 03/2020

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Frenzy for telehealth stocks
Up 157%
since IPO
Up 138% ytd Up 3X ytd

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Use of virtual care subsiding

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What will be reimbursed?

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What will be covered today
Virtual Care vision - what it was; what it is now after this
experience?
What’s possible with virtual care (now)?
What’s the path forward (regulations, reimbursements)?
How are we preparing for a potential wave of COVID
(fall/winter)?
What’s the future 18 months - 5 yrs? (real estate footprint)