Informatie aan zee 2019

1. New Techniques and Tools in
the Library
Chery Peltier–Davis The Alma Jordan Library, The University
of the West Indies, St. Augustine, Trinidad and Tobago
Eric Kokke (GO | School voor Informatie)
September 20, 2019

2. New Techniques and Tools in
the Library
• Welcome & Opening Remarks
• Introduction of Presenters
• Introduction of Workshop Attendees via
Mentimeter Poll
• What Type of Organization Do You Work At?
www.menti.com – Mentimeter Code:

3. New Techniques and Tools in the Library
Workshop Objectives
• This workshop is intended for all information
professionals who would like to learn new skills and
offer the newest tools and applications to improve
information services.
• Participants will be introduced to innovative and
disruptive technological innovations and garner
insights into when and how to use and promote these
innovations in their workplace.

4. Group Discussion
What major
trends/issues in
Did You Know 2019
video influence your
daily life?
Mentimeter Code:

5. Technology – Use and Impact in 21st Century
Libraries

7. Mobile internet usage has worked
its way into the daily life of
smartphone and tablet users,
enabling consumers to access and
share information on the go.
According to January 2018 data,
the global mobile population
amounted to 5.1 billion unique
users”
Jan 2018, total world population
is 7.6 billion
Source: Hootsuite
https://www.slideshare.net/wearesocial/digital-in-
2018-in-the-caribbean-part-1-west-86863340
Mobile
Revolution
Mobile
Revolution

8. Proliferation of Mobile AppsThere’s an App for that! Welcome to the Age of
Mobility!
…
In 2017, there were 178
billion app downloads. This
number is projected to
grow to 205 billion in
2019, and 258 billion in
2022—a 45 percent
increase over five years.
Source: https://mindsea.com/app-stats/

9.  3.5 billion active social media users
 7.6 social media accounts (average
person)
 142 minutes a day (spent on social
media)
 91% of retail brands use 2 or more
social media channels (marketing)
 A new social media user every 6.4
seconds.
 Facebook Messenger and Whatsapp
handle 60 billion messages a day
May 2019, total world
population is 7.7 billion
Our users live in a
digital world, so this is
an important space to
connect with them.”
Source:
https://www.brandwatch.com/blog/am
azing-social-media-statistics-and-
facts/#section-2

10. https://www.biblioplus.nl/

11. https://www.biblioplus.nl/

12. https://www.facebook.com/ontdekdebieb/
Social Media Connect, Communicate, Collaborate with Users…8,770 Likes

13. https://www.instagram.com/p/B1N777iAv50Bibliotheek Den Haag

14. The fourth industrial revolution is the current and
developing environment in which disruptive
technologies and trends such as the Internet of Things
(IoT), Robotics, Virtual Reality (VR) and Artificial
Intelligence (AI) are changing the way we live and work.

15. A disruptive technology is one that displaces
an established technology and shakes up the
industry or a ground-breaking product that
creates a completely new industry.
https://whatis.techtarget.com/definition/disruptive-
technology

16. •Email transformed the way we communicate, displaced
letter-writing and disrupted the postal and greeting card
industries.

17. •The personal computer (PC) displaced the typewriter and
drastically changed the way we work and communicate.

18. Cell phones disrupted the telecom industry.

19. “The Internet of Things has
the potential to change the
world, just as the Internet did.
Maybe even more so.“
…Kevin Ashton 1999
What is IoT?
“a network of everyday devices, appliances, and
other objects equipped with computer chips and
sensors that can collect and transmit data through
the Internet”
https://internetofthingsagenda.techtarget.com/definition/Internet-of-Things-IoT
by 2020 …50 billion devices connected …

20. Create Smart homes.. Smart home appliances… devices
communicate with each other and intangible environment. Home
owners can customize and control home environment for increased
security, comfort and efficient energy management.

21. Dispenses pre-filled cups
@ scheduled dosage time
… notifies automatically
when it’s time to take
medicine
Real-time
data
collection for
smart waste
management.
Google’s
self driving
cars
sensors
detect
objects as
far as two
football
fields away

22. Health & Exercise Trackers
Fitbit Flex—a wristband
that tracks steps, distance,
calories burned, active
minutes and sleep, shows
goal progress.https://www.fitbit.com/uk/flex

23. IoT in Libraries
RFID: RFID technology (sensors in books) is a type of
IoT technology employed by Libraries. The RFID tag is
programmed with identification and security
information and then affixed to books or library
materials.
https://www.slideshare.net/nclatechandtrends/tag-youre-it-rfid

24. Deploying IoT devices to make buildings smart:
• Energy efficiency measures ( sensor-based lighting and climate
control) are ideal for unoccupied areas in stacks, study rooms
• Networked sensors for smoke, heat, moisture, and breaches of
security will improve the safety of patrons and collections.
• Automated blinds or auto-darkening windows will reduce glare
and fading of materials and make patrons more comfortable.
Virginia Tech, Virginia

25. Library Literacy Programs on IoT
Libraries are also teaching
classes about the Internet of
Things introducing patrons to
IoT technology (building
smart homes, using health
trackers)

26. Disruptive Technology Adoption
@ The Alma Jordan Library (AJL,
The UWI St. Augustine Trinidad
and Tobago ): Developing
Services for 21st Century Users

27. The University of the West Indies 5
Campuses:
• Trinidad and Tobago
• Barbados
• Jamaica
• Antigua
• Open Campus (multi- mode
teaching & learning services to 16
countries in English-speaking
Caribbean)
UWI Campuses serve over 45,000
students, 9,000 graduates annually,
more than 120,000 alumni
Offers undergraduate and
postgraduate certificate, diploma and
degree options in Engineering,
Humanities & Education, Law, Medical
Sciences, Pure & Applied Sciences,
Science and Agriculture, Social
Sciences
Established in 1948, The UWI is the largest and
longest standing higher education provider in
the English-speaking Caribbean…
http://www.uwi.edu/index.asp

28. Alma Jordan Library
(AJL) located @ St.
Augustine Campus, The
UWI, Trinidad and
Tobago
Hub Campus Libraries
Network
430,000 Print titles
72,000 E-Journal
titles
60,000 E-Books
200 Research
Databaseshttps://libraries.sta.uwi.edu/ajl

29. AJL has been adopted a
proactive response to
emerging/disruptive
technologies … early
adopters… developed
collections, programmes
and services utilizing
technological innovations

30. Proliferation of Mobile AppsBrowsing behaviours
shifted from desktop to
mobile (users spending
most of their digital
viewing time on mobile
devices)
In UK “people are on average online for 24 hours a week,
twice as long as 10 years ago, with one in five of all adults
spending as much as 40 hours a week on the web”
https://www.telegraph.co.uk/news/2018/08/01/decade-smartphones-now-spend-entire-
day-every-week-online/

31. Libraries – Serving multiple generations
• Gen Z, iGen, or Centennials: Born 1996 – TBD
• Millennials or Gen Y: Born 1977 – 1995
• Generation X: Born 1965 – 1976
• Baby Boomers: Born 1946 – 1964
• Traditionalists or Silent Generation: Born 1945 and
before

32. Information addicted eager for quick access to current and in
many instances personalized content
Increasingly self -sufficient navigating resources making choices
with no expert guide
Increasingly satisfied with the quality of information they access
on the internet
Choosing e-resources (vs. print resources) as first option of choice
Obsessed with texting, instant messaging, social media, gaming ,
online shopping
Completely wired (laptops, smart phones, tablets, mp3 players,
smart watches); multi-tasking
Expects 24/7 access to Libraries (physical and virtual)
Millennials
&
Centennials

33. PG Commons
UWIlinC - E-information portal provides access to resources in all formats at all 5
UWI Campuses.
Information portals designed to be responsive to technology,
supportive of teaching, learning and research needs of our
users
https://libraries.sta.uwi.edu/ajl

34. PG Commons
UWISpace - Institutional repository curating, preserving and providing open
access to intellectual works of The UWI community in all formats
Information portals designed to be responsive to technology,
supportive of teaching, learning and research needs of our
users
http://uwispace.sta.uwi.edu/

35. PG Commons
UWIScholar - Research Information Management System showcases the research and
scholarly output of the UWI community
Information portals designed to be responsive to technology,
supportive of the teaching, learning and research needs of
our users
https://uwischolar.sta.uwi.edu/

36. Social Media Connect, Communicate, Collaborate with our users

37. Artificial Intelligence @ AJL – My UWI Library
Amazon Alexa Voice Service
• Digital
Assistant/Virtual Assistant is a
computer program/software
agent designed to assist a user
by answering questions and
performing basic tasks based
on verbal commands.
• Virtual assistants use natural
language processing (NLP) to
match user text or voice input
to executable commands.
Amazon Alexa

38. • Users ask questions to control
home automation devices and
media playback, manage other
basic tasks such as email, to-do
lists, and calendars with verbal
commands.
• Examples Amazon Alexa on
the Amazon Echo devices, Siri on
an iPhone, or Google
Assistant on Google-
enabled/Android mobile devices
• Activate a virtual assistant using
a wake word:
"Hey Siri", "OK Google" or "Hey
Google", "Alexa“.
Google Home

39. Artificial Intelligence @ AJL – My UWI Library Alexa
Voice Service
• In July 2019 AJL launched
Alexa Skill (voice service)
which facilitates the
answering of FAQs
(Frequently Asked Questions)
related to library services at
the UWI campus.
•The skill's name is My UWI
Library and can be enabled on
any Alexa device ( Echo, Echo
Dot, Echo Show) or the Alexa
App on your smartphone.To enable the skill
Say, “Alexa enable My U. W. I Library”
Ask questions on library services: Alexa
what are the opening hours of the AJL?

40. Virtual and Augmented Reality in
Libraries
Source: The Virtual Reality Learning Lab

41. •Virtual reality is an artificial environment that is
created with software and presented to the user in
such a way that the user suspends belief and
accepts it as a real environment.

42. Casus: Coda Apeldoorn VR Lab

43. •Augmented reality (AR) is an interactive experience
of a real-world environment where the objects that
reside in the real-world are enhanced by computer-
generated perceptual information, sometimes
across multiple sensory modalities.

44. the Augmented Reality app “ARBieb”. By using your phone to scan
children’s books, the app allows you to examine book reviews. The app is
meant to encourage children to not only read but also review books.
Simultaneously, ARBieb helps children familiarize themselves with
Augmented Reality.

45. Blockchain Technology

46. Use in Libraries
Document /Information authentication
Security on documents/information
Digital Image transaction (IPR)
Digital Signature
Deliver personal services /Access to information – artifacts – records – databases
Distributing documents in a process

47. PODCAST

48. What is it?
• A series of digital audio files available for streaming or
downloading
• To share interesting (in depth) information with listeners (place
and time independent)
• Little to no cost
• Relatively easy to make

49. Let’s listen … #GOCast

50. Requirements
•Podcast platform like Soundcloud, Spotify or iTunes
(and many more)
•Basic free account
•E-mail login
•Microphone (also possible with in-built microphone
on a laptop or Smartphone)
•Sound editing software (Freely available)
•A structure/script and goals

51. Use in Libraries
As a way to present specialist knowledge
Position yourself as an authority on a specific
subject.
Broadcast information about Library trends,
new collections, innovative services

52. Infographics

53. Infographics (a clipped compound of
"information" and "graphics") are graphic
visual representations of information, data or
knowledge intended to present information
quickly and clearly.
They can improve cognition by utilizing
graphics to enhance the human visual
system's ability to see patterns and trends.

54. Why use Infographics?

55. Requirements
A application to make Infographics eg. Piktochart
or Infogram
Includes examples, templates, images and icons
Free basic account (with Facebook, Google or e-
mail login), paid accounts offer more features.

56. Use in libraries
Presenting information in an attractive and effective way.
Statistical data, research results, description of a collection,
instruction or guidelines
Telling a digital story
Instruct/inform clients/visitors
Platform to present information visually and not as text.
Create flyers, posters, presentations, reports

58. INSTAGRAM LIVE

59. What is it?
•A Social Media platform for mobile devices to share
photos and ‘live’ stories.
•Free account

60. Use in libraries
Promote special items in a collection
Give insights into the organisation and the people behind
it
Market events/services/products
Let the audience be a part of an event

61. Let’s see …

62. •Choosing one of the discussed techniques or tools –
Social Media, Mobile Apps, VR, AR, IOT, Voice
Assistants, Instagram Live, Podcasts, Infographics.
•Develop a unique way of using this tool/technique to
improve access and outreach at your organisation.
Identify the following elements of the project:
•Project goals
•Feasibility
•Innovation
•Customer Focus/Benefits to user
Assignment

63. Eric’s Guidelines on how to incorporate innovative
techniques in your daily work / information services
• Set a goal: There should be something to that you want to
achieve. Otherwise it is not possible to evaluate and determine of
you are successful.
• Start small: Innovation is change, change is not always easy. Don’t
make it too big when it is your first project.
• Start! Don’t over prepare: At one point you have to begin. Keep
on preparing doesn’t let you learn from experiences (mistakes)
• Find Innovators, Early Adopters: It helps when you have the
support of others. Look around for people who are likely to be
enthusiastic.
• Find knowledge: There will be other is in your organization who
have knowledge you could use. Don’t try to ‘invent’ everything
yourself.
• Communicatie about success: Tell people about innovations that
worked well. Makes it more likely to get support for your next
innovation.

64. Cheryl’s Guidelines on how to incorporate innovative
techniques in your daily work / information services
• Know why you are using technology, tools, techniques.
Set goals, view as project
• Provide value (add high quality content)
• Engage - build relationships/connect with your
community
• Network with industry players @ the forefront of
developing tools & apps
• Stay informed (keep up to date with current trends in
a constantly changing technology landscape) be more
tech savvy than your clients

65. Thank You!
Contact US
Cheryl Peltier-Davis
cheryl.peltier-davis@sta.uwi.edu
Eric Kokke
eric.Kokke@goopleidingen.nl or here at our booth in the
main hall.