The New Way to Work Index

New Way to Work Index Volume 2:
Teams and Technology

This survey, conducted in Spring 2014, was designed to gain an
understanding of which communication and collaboration tools
team members have and use; and to understand if there is a
correlation between team success and technology use.
There is.
2

“Have it and use it”
Copyright © Unify GmbH & Co. KG 2014. All rights reserved.
31%
56%Cloud file storage
35%
83%See colleagues’ availability
22%
61%Add video to a call
36%
86%Add screen-share to a call
47%
86%Enterprise IM
19%
67%Add someone to conference call
22%
56%Internal chat/social
81%
26%See conference attendees
The most successful
teams have and use key
communication and
collaborations capabilities
two to four times more
than those who say their
teams enjoy marginal or
no success.
Less Successful
19%
53%Mobile UC
Very Successful

Put another way …
Struggling teams appear
ill-equipped for today’s
virtual business world.
The majority of people on
less successful teams
don’t have these
collaboration capabilities -
- or they have them but don’t
use them.
Have it but Don’t Use it
Don’t Have it
Mobile UC 3 56% 59%
Cloud file storage 14% 64% 78%
Internal chat/social 14% 61% 75%
Enterprise IM 8% 78% 86%
See colleagues’ availability 19% 58% 78%
Add video to a call 19% 42% 61%
Add screen-share to a call 11% 36% 47%
Add someone to conference call 19% 61% 81%
See conference attendees 14% 58% 72%

These are the capabilities we
studied and why they matter

Availability
Have it and use it
See colleague’s
availability 35%
83%
The ability to see if co-
workers are available – just
as in the office – is key to
getting answers in real time.
“Presence” was one of the
first key features of unified
comms, but it’s limited use is
surprising – and strongly
correlated with team success.
Less Successful
Very Successful

81%
26%
See who’s on a conference call
Have it and use it
Is it easier to be candid if you
see who’s on the call?
Our first survey showed that
those on the most successful
team speak as candidly on
virtual calls as in the office.
Perhaps the greater use of
tools that show who’s on the
call aids in candor that leads
to better collaboration.
See conference
attendees
Less Successful
Very Successful

Adding someone to a conference call
15 years after the advent of
unified communications, 40%
of respondents still can’t click
to add someone to a call.
Most collaboration on
successful teams is
spontaneous. So, it’s easy to
see why ease of connecting
correlates with team success.
Click to add
someone to a call 19%
67%
Have it and use it
Less Successful
Very Successful

Adding video
75% say it’s easier to
collaborate when they can see
others on the call.
While the ability to click to add
video to a call is fairly common
among successful teams,
nearly 80% of those on less
successful teams either don’t
have or don’t use it.
22%
61%Add video
to a call
Have it and use it
Less Successful
Very Successful

Screen sharing / Web collaboration
Screen sharing, or web
collaboration, is used by
two-thirds of respondents.
With such high availability,
the gap in use by more and
less successful teams is
telling. 19% of those on less
successful teams have it,
but don’t use it; 42% don’t
have it.
Add screen-share
to a call
86%
36%
Have it and use it
Less Successful
Very Successful

Enterprise Chat / Social
Chat and private social
media are easy ways for
team members to share
knowledge and ask for help
– vital in successful teams.
No wonder it’s the most
used tool– though nearly
half of those on struggling
teams don’t have or use it.
Enterprise IM 86%
47%
Have it and use it
Less Successful
Very Successful

Mobile collaboration
Only about one-third (34%) of
responders have access to
the same collaboration
functions from mobile devices
as they do in the office.
Ironic, isn’t it, since so many
of us need these tools
specifically because we’re
mobile.
Mobile UC 19%
53%
Have it and use it
Less Successful
Very Successful

31%
Cloud file storage
Cloud-based file storage is
critical for access by
colleagues and partners –
and for those with limited
storage on mobile devices.
More of our responders
were likely to use a solution
not sanctioned by IT for this
function than any other.
56%Cloud file
storage
Have it and use it
Less Successful
Very Successful

What Can You Do?
1. Lead by example:
• Flip on your video camera
• Use chat and internal social media to share info and ask for help
• To promote dialog, use your phone, rather than one-way emails
2. Make sure all team members know how to use available tools
3. If your collaboration tools are too difficult or cumbersome, look to
the cloud for affordable, fully featured social collaboration apps

Try Circuit – Free!
Your Free Circuit Trial Includes:
 Up to 100 Users
 Voice, Video & Web Conferencing
 Chat
 Screen Sharing
 File Sharing
 Virtually unlimited conversations
 Free Team Kickoff Webinar
www.Circuit.com

The New Way to Work Index

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