New Way to Work Index Volume 2: Teams and Technology (English)

New Way to Work Index Volume 2:
Teams and Technology
June 2014

This survey, conducted in March and April, 2014, was designed
to gain an understanding of which communication and
collaboration tools team members have and use; and to
understand if there is a correlation between team success and
technology use.
There is.
2

“Have it and use it”
Copyright © Unify GmbH & Co. KG 2014. All rights reserved.
31%
56%Cloud file storage
19%
53%Mobile UC
35%
83%See colleagues’ availability
22%
61%Add video to a call
36%
86%Add screen-share to a call
47%
86%Enterprise IM
19%
67%Add someone to conference call
22%
56%Internal chat/social
11%
36%Tell me when
11%
50%One-Number Service
81%
26%See conference attendees
The most successful
teams have and use key
communication and
collaborations capabilities
two to four times more
than those who say their
teams enjoy marginal or
no success.
Less Successful
Very Successful
3

Put another way …
Struggling teams appear to
be ill-equipped for today’s
virtual business
environment.
The majority of people on
less successful teams say
they don’t have these
collaboration capabilities
or have them but don’t use
them.
Cloud file storage
Mobile UC
See colleagues’ availability
Add video to a call
Add screen-share to a call
Enterprise IM
Add someone to conference call
Internal chat/social
Tell me when
One-Number Service
See conference attendees 14% 58%
19% 61%
11% 36%
19% 42%
19% 58%
17% 47%
6% 81%
8% 78%
14% 61%
14% 64%
3 56% 59%
78%
75%
86%
87%
64%
78%
61%
47%
81%
72%
4Have it but Don’t Use it
Don’t Have it

These are the capabilities we
studied and why they matter

Presence
Have it and use it
See colleague’s
availability 35%
83%
The ability to see if colleagues
are available for a call, IM or
email – just as in the office – is
key to solving challenges on the
fly.
“Presence” was one of the first
big features of unified comms,
but it’s limited use is surprising –
and strongly correlated with team
success.
Less Successful
Very Successful
6

One Number Service
Have it and use it
One Number
Service
Being accessible outside the
office is key in teaming.
One Number Services means
you publish just one phone
number, then tell an application
which phone to ring when
someone calls. It provides
control, while maintaining the
healthy give-and-take of
successful teams.
11%
50%
Less Successful
Very Successful
7

Tell Me When
Have it and use it
Tell Me When
If you’re not in the office, it’s
hard to just ‘catch’ someone
when they’re open for a live
conversation.
Applications that allow you to
be notified when a colleague
becomes available for a call
keep people connected –
especially around sensitive and
complex topics.
11%
36%
Less Successful
Very Successful
8

81%
26%
See who’s on a conference call
Have it and use itIs it easier to be candid if you
can see who’s on the call?
Our last survey showed that
the most successful team
members speak as candidly on
virtual calls as in the office.
Perhaps the greater use of
tools that show who else is on
the call aids in candor that
leads to quality collaboration.
See conference
attendees
Less Successful
Very Successful
9

Adding someone to a conference call
Have it and use it15 years after the advent of
unified communications, 40% of
all respondents still can’t click to
add someone to a call.
The majority of collaboration on
successful teams is
spontaneous. So, it’s easy to see
why ease of connecting
correlates with team success.
(In fact, more of our respondents can click to add
web collaboration than to add a person to a call.)
Click to add
someone to a call 19%
67%
Less Successful
Very Successful
10

Adding video
Have it and use itIn an earlier survey, 75% said
it’s easier to collaborate when
they can see others on the call.
While the ability to click to add
video to a call is fairly common
among successful teams,
nearly 80% of those on less
successful teams either don’t
have or don’t use it.
22%
61%Add video
to a call
Less Successful
Very Successful
11

Screen sharing / Web collaboration
Have it and use itScreen sharing, or web
collaboration, is used by two-
thirds of all our respondents.
With such high availability, the
gap in use by more and less
successful teams is telling.
19% of those on less
successful teams have it, but
don’t use it; 42% don’t have it.
Add screen-share
to a call
86%
36%
Less Successful
Very Successful
12

Enterprise Instant Messaging
Have it and use itBeing able to IM a colleague is
a big part of being available to
your team. IM’s can break
through a meeting for quick
approvals or direction.
No wonder it’s the most used
tool for all respondents –
though nearly half of those on
struggling teams don’t have or
use it.
Enterprise IM 86%
47%
Less Successful
Very Successful
13

Internal chat or social media
Have it and use itOpen, informal, asynchronous
chat is more than a trend
driven by Millennials.
It’s critical to engaging people
with ideas, sustaining
organizational learning when
we’re not all in the office, and
feeling like we’re part of
something bigger than
ourselves.
Internal chat
or social media 22%
56%
Less Successful
Very Successful
14

Mobile collaboration
Have it and use itOverall, just one-third (34%) of
all responders have the same
access to these collaboration
functions from company-
approved mobile devices as
they do in the office.
Ironic, isn’t it, since so many of
us need these tools specifically
because we’re mobile.
Mobile UC 19%
53%
Less Successful
Very Successful
15

31%
Cloud file storage
Have it and use itThe ability to park a document
in the cloud for access by
colleagues and partners is an
increasingly important factor in
collaboration.
More of our responders were
likely to use a solution not
sanctioned by IT for this
function than any other.
56%Cloud file
storage
Less Successful
Very Successful
16

What to do:
Learn
If you have
collaboration or unified
communication apps,
learn to use your tools.
It matters.
Evaluate
If your tools are too
hard to use, reconsider
your selection.
Unused tools add no
value.
Call Us
Get a fresh look on
collaboration tools,
and let us show you
how to make them
count.
(800) 765-6123
www.unify.com/nw2w
17

About the Study
For each of 11 common unified communication and collaboration functions, we asked respondent to tell us if they:
• Have it and use it
• Have it but don’t use
• Don’t have it
Then we asked them to tell us if their virtual teams’ contributions to the business are:
 Very successful (our benchmark cohort)
 Reasonably successful
 So-so
 Not very successful
 Not at all successful
N=137 people from 8 countries in North America and Europe
Study was conducted by Unify via email/online response
No compensation was offered for respondents
} (our ‘struggling’ cohort)
19

New Way to Work Index Volume 2: Teams and Technology (English)

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New Way to Work Index Volume 2: Teams and Technology (English)