OpenScape is a trusted collaboration solution that allows local governments to provide eGovernment services across any channel while achieving immediate cost savings and improved employee productivity. The solution enables workers to be available anywhere via their single published phone number on both desktop and mobile devices. Several local government agencies that have implemented OpenScape are highlighted, with representatives noting benefits like increased convenience, reliability, and enhanced customer service.

1. OpenScape – the trusted solution for
the Local (State) Govt

2. Unify’s next generation collaboration technology
facilitates the provision of eGovernment services and
allows local governments to service citizens through
any channel while reaping the benefits of immediate
cashable savings, and heightened employee
productivity. We’ve highlighted a few of these local
government agencies to demonstrate how they’re
benefiting from our technology…

3. “Taking your number with you
is getting popular around the
city. Being able to make and
take calls anywhere, on their
smart phones or at home
offices has been convenient.
Once they get it, they run with
it.”
City of Scottsdale
Shannon Tolle, Communications Director

4. “With the Unify solution, you
can log in on a desktop device
and then bring your
communications with you on
your mobile. You’re available
wherever you are, and via your
single published phone
number.”
Municipality of Maastricht
Kyra Fens, Project Manager Telephony
& UC

5. “The managed service
model provides us with
maximum reliability when
planning our budgets."
City of Mannheim
Gerd Armbruster, Head of IT
Infrastructure

6. Palm Beach County
Steve Bordelon, Director of
Information System Services
“We selected Unify
following an extensive
evaluation process to find
the right technology.”

7. "The Central Administration of
the networked OpenScape
Business solution
certainly saves working hours
and ultimately the money of
the tax payer."
City of Garmisch-Partenkirchen
Andreas Küspert, CIO

8. Baltimore County
Ray Windisch,
911 Cordinator
“Now, with OpenScape, we
have not had a system-
caused lost call or center
outage, even when some of
the largest natural disasters
on record have hit our
region.”

9. “Our work with Unify has
delivered enhanced
customer service through
greater management of
information.”
Oadby and Wigston Borough Council
Daren Nowlan, Head of Customer Services

10. At Unify, we deliver services that expedite
cost reduction, support consolidation of
services, and improve productivity of
mobile workers, whilst increasing citizen
satisfaction.
To find out more about our local
government solutions visit our website
here