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Secrets	
  of	
  Account-­‐Based	
  Marke3ng	
  Success:	
  	
  
7	
  Best	
  Prac3ces	
  from	
  ABM	
  Pros	
  
60% of marketers
create at least one
piece of content every
day.
[Sources: eMarketer, CMI]
50%	
  plan	
  to	
  increase	
  
content	
  marke3ng	
  
budgets.	
  
That’s a lot of competition.
It’s	
  geCng	
  harder	
  to	
  stand	
  out	
  in	
  the	
  content	
  marke3ng	
  crowd.	
  
	
  
Or	
  is	
  it?	
  
Instead	
  of	
  wai3ng	
  for	
  inbound	
  efforts	
  to	
  bring	
  the	
  right	
  people	
  
to	
  you	
  
	
  
You	
  can	
  meet	
  them	
  where	
  they	
  are	
  
How?	
  Account-­‐based	
  marke3ng	
  	
  
What	
  is	
  account-­‐based	
  marke3ng?	
  
	
  
Account-­‐based	
  marke3ng	
  (ABM)	
  resizes	
  your	
  sales	
  and	
  
marke3ng	
  funnel	
  to	
  target	
  a	
  select	
  group	
  of	
  highly	
  qualified	
  
leads	
  at	
  specific	
  accounts.	
  	
  
It’s	
  like	
  fishing	
  with	
  a	
  spear	
  instead	
  of	
  a	
  net.	
  
 
Instead	
  of:	
  
Personas	
  	
  
Individuals	
  
En3re	
  industries	
  
	
  
ABM	
  focuses	
  on:	
  
Specific	
  organiza3ons	
  
Market	
  segments	
  
Accounts	
  
“Applying	
  an	
  account-­‐based	
  approach	
  means	
  focusing	
  on	
  a	
  set	
  
of	
  target	
  accounts,	
  thoughVully	
  iden3fied,	
  marketed	
  and	
  sold	
  
to	
  in	
  a	
  personalized	
  way,	
  resul3ng	
  in	
  more	
  qualified	
  prospects	
  
coming	
  inbound	
  than	
  ever	
  before.”	
  	
  
	
  
—	
  Forbes	
  
Why	
  use	
  ABM?	
  
	
  
Less	
  than	
  1%	
  of	
  leads	
  turn	
  into	
  revenue-­‐genera3ng	
  customers.	
  
	
  
But	
  for	
  84%	
  of	
  marketers,	
  ABM	
  delivers	
  higher	
  returns	
  than	
  any	
  
other	
  marke3ng	
  method.	
  
	
  
[Sources:	
  Forrester	
  Research,	
  ITSMA]	
  
A	
  laser-­‐focused,	
  account-­‐based	
  approach	
  can	
  lead	
  to:	
  	
  
	
  
26%	
  increase	
  in	
  deal	
  size	
  	
  
	
  
75%	
  increase	
  in	
  deal	
  close	
  rate	
  	
  
	
  
[Source:	
  Demandbase]	
  	
  
But	
  there	
  is	
  a	
  problem.	
  
While	
  92%	
  of	
  B2B	
  marketers	
  consider	
  ABM	
  extremely	
  or	
  
very	
  important...	
  	
  
	
  
...only	
  20%	
  have	
  programs	
  in	
  place	
  to	
  support	
  it.	
  
	
  
[Sources:	
  SiriusDecisions]	
  	
  
Here	
  are	
  the	
  best	
  prac3ces	
  used	
  by	
  ABM	
  pros.	
  
1.	
  Deepen	
  sales	
  and	
  marke3ng	
  alignment	
  
	
  
“When	
  marke3ng	
  and	
  sales	
  agree	
  on	
  the	
  400	
  accounts	
  they	
  
care	
  about	
  the	
  most,	
  then	
  the	
  more	
  you	
  focus	
  on	
  those,	
  the	
  
more	
  effec3ve	
  you'll	
  be.”	
  	
  
	
  
—	
  Engagio	
  
When	
  sales	
  and	
  marke3ng	
  teams	
  are	
  in	
  sync,	
  returns	
  on	
  
content	
  marke3ng	
  investments	
  can	
  increase	
  as	
  much	
  as	
  208%.	
  
	
  
[Source:	
  Marke3ngProfs]	
  
2.	
  Be	
  selec3ve	
  
	
  
“You	
  first	
  have	
  to	
  ruthlessly	
  narrow	
  that	
  large	
  pool	
  of	
  possible	
  
accounts—the	
  endless	
  line	
  of	
  ducks—down	
  to	
  only	
  the	
  most	
  
promising	
  targets.”	
  
	
  
—	
  LeanData	
  
This	
  is	
  a	
  big	
  shii	
  for	
  many	
  marketers,	
  who	
  typically	
  think	
  in	
  
terms	
  of	
  buyer	
  personas.	
  
	
  
When	
  in	
  doubt,	
  use	
  data...	
  
3.	
  Decide	
  with	
  Data	
  
	
  
Analyze	
  your	
  best	
  customers	
  to	
  uncover	
  common	
  akributes	
  
	
  
Rank	
  accounts	
  by	
  current	
  levels	
  of	
  engagement	
  
4.	
  Map	
  content	
  to	
  accounts	
  
	
  
ABM	
  content	
  is	
  not	
  the	
  same	
  as	
  demand	
  genera3on	
  content.	
  
	
  
Demand-­‐gen	
  content	
  starts	
  with	
  what	
  you’ll	
  be	
  offering.	
  
	
  
ABM	
  starts	
  with	
  who	
  you	
  want	
  to	
  reach.	
  
Start	
  with	
  your	
  ideal	
  account.	
  	
  
	
  
Then	
  decide	
  what	
  you’ll	
  say	
  and	
  where	
  it’s	
  best	
  to	
  say	
  it.	
  
5.	
  Personalize	
  the	
  content	
  experience	
  
	
  
“Surfacing	
  the	
  right	
  call-­‐to-­‐ac3on	
  at	
  the	
  right	
  3me	
  to	
  the	
  right	
  
visitor	
  is	
  an	
  essen3al	
  step	
  in	
  ABM.	
  Rather	
  than	
  surfacing	
  a	
  
single	
  CTA	
  to	
  all	
  of	
  your	
  visitors,	
  you	
  can	
  effec3vely	
  segment	
  
your	
  audiences	
  and	
  show	
  a	
  more	
  relevant	
  next	
  step	
  to	
  each	
  
visitor	
  based	
  on	
  what	
  you	
  know	
  about	
  your	
  audience	
  segments	
  
or	
  specific	
  accounts.”	
  
	
  
—	
  Op3mizely	
  
For	
  example:	
  
	
  
Offer	
  an	
  account-­‐based	
  webinar	
  for	
  a	
  single	
  account	
  
	
  
Customize	
  a	
  white	
  paper	
  to	
  target	
  specific	
  companies	
  
	
  
Create	
  a	
  library	
  of	
  blog	
  posts	
  to	
  tailor	
  to	
  specific	
  individuals	
  
	
  
Personalize	
  video	
  intros	
  and	
  landing	
  page	
  calls-­‐to-­‐ac3on	
  
6.	
  Use	
  a	
  variety	
  of	
  channels	
  
	
  
“With	
  today's	
  toolset,	
  you	
  can	
  get	
  in	
  front	
  of	
  the	
  decision	
  
makers	
  proac3vely	
  using	
  all	
  the	
  different	
  channels,	
  such	
  as	
  
direct	
  mail,	
  ads,	
  a	
  video	
  or	
  even	
  a	
  tweet,	
  and	
  you	
  can	
  do	
  it	
  all	
  at	
  
scale.”	
  
	
  
—	
  Terminus	
  	
  
For	
  example:	
  
	
  
Create	
  custom	
  content	
  streams	
  to	
  deliver	
  handpicked	
  
selec3ons	
  to	
  target	
  accounts	
  
	
  
Streamline	
  personalized	
  content	
  presented	
  across	
  mobile,	
  
social,	
  display	
  and	
  video	
  
7.	
  Measure	
  differently	
  	
  	
  
	
  
“In	
  tradi3onal	
  B2B	
  marke3ng,	
  new	
  leads	
  and	
  opportuni3es	
  are	
  
the	
  most	
  common	
  key	
  performance	
  indicators.	
  But	
  when	
  it	
  
comes	
  to	
  account-­‐based	
  marke3ng,	
  the	
  tradi3onal	
  metrics	
  
don’t	
  always	
  apply.	
  That’s	
  because	
  ABM	
  isn’t	
  designed	
  to	
  rake	
  
in	
  new	
  leads;	
  it’s	
  designed	
  to	
  nurture	
  and	
  organize	
  leads	
  you’ve	
  
already	
  iden3fied.”	
  
	
  
—	
  Vidyard	
  
Key	
  Categories	
  for	
  ABM	
  Insights:	
  
	
  
Content	
  engagement	
  
Sales	
  cycle	
  length	
  
Account-­‐specific	
  revenue	
  
Customer	
  reten3on	
  
By	
  crea3ng	
  account-­‐based	
  experiences,	
  you	
  can	
  surface	
  highly	
  
relevant	
  content	
  and	
  calls	
  to	
  ac3on—to	
  the	
  right	
  people,	
  at	
  
exactly	
  the	
  right	
  3me.	
  
	
  
Stand	
  out	
  in	
  the	
  content	
  marke3ng	
  crowd.	
  For	
  good.	
  
Want	
  even	
  more	
  3ps	
  for	
  crea3ng	
  an	
  effec3ve	
  ABM	
  strategy?	
  
	
  
[Subscribe	
  for	
  Updates]	
  

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Secrets of Account-Based Marketing Success: 7 Best Practices from ABM Pros

  • 1. Secrets  of  Account-­‐Based  Marke3ng  Success:     7  Best  Prac3ces  from  ABM  Pros  
  • 2. 60% of marketers create at least one piece of content every day. [Sources: eMarketer, CMI] 50%  plan  to  increase   content  marke3ng   budgets.   That’s a lot of competition.
  • 3. It’s  geCng  harder  to  stand  out  in  the  content  marke3ng  crowd.     Or  is  it?  
  • 4. Instead  of  wai3ng  for  inbound  efforts  to  bring  the  right  people   to  you    
  • 5. You  can  meet  them  where  they  are  
  • 7. What  is  account-­‐based  marke3ng?     Account-­‐based  marke3ng  (ABM)  resizes  your  sales  and   marke3ng  funnel  to  target  a  select  group  of  highly  qualified   leads  at  specific  accounts.    
  • 8. It’s  like  fishing  with  a  spear  instead  of  a  net.  
  • 9.   Instead  of:   Personas     Individuals   En3re  industries     ABM  focuses  on:   Specific  organiza3ons   Market  segments   Accounts   “Applying  an  account-­‐based  approach  means  focusing  on  a  set   of  target  accounts,  thoughVully  iden3fied,  marketed  and  sold   to  in  a  personalized  way,  resul3ng  in  more  qualified  prospects   coming  inbound  than  ever  before.”       —  Forbes  
  • 10. Why  use  ABM?     Less  than  1%  of  leads  turn  into  revenue-­‐genera3ng  customers.     But  for  84%  of  marketers,  ABM  delivers  higher  returns  than  any   other  marke3ng  method.     [Sources:  Forrester  Research,  ITSMA]  
  • 11. A  laser-­‐focused,  account-­‐based  approach  can  lead  to:       26%  increase  in  deal  size       75%  increase  in  deal  close  rate       [Source:  Demandbase]    
  • 12. But  there  is  a  problem.  
  • 13. While  92%  of  B2B  marketers  consider  ABM  extremely  or   very  important...       ...only  20%  have  programs  in  place  to  support  it.     [Sources:  SiriusDecisions]    
  • 14.
  • 15. Here  are  the  best  prac3ces  used  by  ABM  pros.  
  • 16. 1.  Deepen  sales  and  marke3ng  alignment     “When  marke3ng  and  sales  agree  on  the  400  accounts  they   care  about  the  most,  then  the  more  you  focus  on  those,  the   more  effec3ve  you'll  be.”       —  Engagio  
  • 17. When  sales  and  marke3ng  teams  are  in  sync,  returns  on   content  marke3ng  investments  can  increase  as  much  as  208%.     [Source:  Marke3ngProfs]  
  • 18. 2.  Be  selec3ve     “You  first  have  to  ruthlessly  narrow  that  large  pool  of  possible   accounts—the  endless  line  of  ducks—down  to  only  the  most   promising  targets.”     —  LeanData  
  • 19. This  is  a  big  shii  for  many  marketers,  who  typically  think  in   terms  of  buyer  personas.     When  in  doubt,  use  data...  
  • 20. 3.  Decide  with  Data     Analyze  your  best  customers  to  uncover  common  akributes     Rank  accounts  by  current  levels  of  engagement  
  • 21. 4.  Map  content  to  accounts     ABM  content  is  not  the  same  as  demand  genera3on  content.     Demand-­‐gen  content  starts  with  what  you’ll  be  offering.     ABM  starts  with  who  you  want  to  reach.  
  • 22. Start  with  your  ideal  account.       Then  decide  what  you’ll  say  and  where  it’s  best  to  say  it.  
  • 23. 5.  Personalize  the  content  experience     “Surfacing  the  right  call-­‐to-­‐ac3on  at  the  right  3me  to  the  right   visitor  is  an  essen3al  step  in  ABM.  Rather  than  surfacing  a   single  CTA  to  all  of  your  visitors,  you  can  effec3vely  segment   your  audiences  and  show  a  more  relevant  next  step  to  each   visitor  based  on  what  you  know  about  your  audience  segments   or  specific  accounts.”     —  Op3mizely  
  • 24. For  example:     Offer  an  account-­‐based  webinar  for  a  single  account     Customize  a  white  paper  to  target  specific  companies     Create  a  library  of  blog  posts  to  tailor  to  specific  individuals     Personalize  video  intros  and  landing  page  calls-­‐to-­‐ac3on  
  • 25. 6.  Use  a  variety  of  channels     “With  today's  toolset,  you  can  get  in  front  of  the  decision   makers  proac3vely  using  all  the  different  channels,  such  as   direct  mail,  ads,  a  video  or  even  a  tweet,  and  you  can  do  it  all  at   scale.”     —  Terminus    
  • 26. For  example:     Create  custom  content  streams  to  deliver  handpicked   selec3ons  to  target  accounts     Streamline  personalized  content  presented  across  mobile,   social,  display  and  video  
  • 27. 7.  Measure  differently         “In  tradi3onal  B2B  marke3ng,  new  leads  and  opportuni3es  are   the  most  common  key  performance  indicators.  But  when  it   comes  to  account-­‐based  marke3ng,  the  tradi3onal  metrics   don’t  always  apply.  That’s  because  ABM  isn’t  designed  to  rake   in  new  leads;  it’s  designed  to  nurture  and  organize  leads  you’ve   already  iden3fied.”     —  Vidyard  
  • 28. Key  Categories  for  ABM  Insights:     Content  engagement   Sales  cycle  length   Account-­‐specific  revenue   Customer  reten3on  
  • 29. By  crea3ng  account-­‐based  experiences,  you  can  surface  highly   relevant  content  and  calls  to  ac3on—to  the  right  people,  at   exactly  the  right  3me.     Stand  out  in  the  content  marke3ng  crowd.  For  good.  
  • 30. Want  even  more  3ps  for  crea3ng  an  effec3ve  ABM  strategy?     [Subscribe  for  Updates]