Milab projects and general overview

1. General Presentation
/MoldovaInnovationLab
@MiLab_MD

2. Why a Lab in Moldova?
Pressing need to improve the quality and
efficiency of public services and policies
To increase people’s trust in government
For the government to become a proactive
development actor
1
2
3

3. How can we achieve that?
By supporting
the state to shift
to a new form of
governance.
Enabler from solution provider
“Made-for-me service delivery”
Distributed Governance

4. What can offer?
Re-design of
public services
Testing new approaches to policy making
✓ Evidence-based policy making
✓ Policy crowdsourcing

5. Re-design of Public Services

6. Process of service redesign
Framework of Public Service Reform
Adapted from

7. Example G2C
Residence
change
• Online verification of the
home residence
• Simplification of the process
and reduction of
bureaucratic steps within
Registru
• Final scope - development
of the online service for the
home residence
modification

8. Example G2C
Serving migrants
who have recently
returned home
within the
Employment Agency
• Developing comprehensive
research on the quality of the
services that returned
migrants receive
• Final aim – simplifying and
modernizing the provided
services to typical profiles of
returned migrants

9. Example G2B
Honey export
facilitation
• Direct engagement of
beneficiaries from both
sides – public servants and
entrepreneurs
• Developing a visual guide
for the honey export
procedure
• Solutions for streamlining
the testing process

10. Institutional re-design example:
Reengineering the
Joint Information
and Services
Bureaus (JISB)
• Adjusting JISB to the concept of
the Universal Service Provision
Centers (USPCs)
• Piloting new models of service
provision at local level (in
cooperation with UN Women)
• Digitizing local services and
promoting E-Government platforms
at local level
• Modifying legal and institutional
framework that would allow
providing services in a new format

11. Testing new approaches to policy making
Evidence-based
policy making:
Randomise Control
Trials, Foresight,
Applications of Open
Data and Big Data

12. Example at policy design stage
• Comprehensive Risk Awareness Model
• Crisis forecasting
Early-Warning System

13. Example at policy implementation stage
• Video Observed
Treatment vs Doctor
Observed Treatment
• Evidence based policy
(RCT) vs Expert opinion
based policy

14. Example of policy re-design
• Applying behavioral insights
for the increase of the tax
compliance (in cooperation
with State Tax Office)
• Experimenting with different
types of fiscal letters among
three intervention groups and
one control group
• End line data collection and
analysis, difference-in-
difference approach

15. Testing new approaches to policy making
Policy Crowdsourcing

16. Crowdsourcing engagement examples
• Online career orientation
guide for school students
• A project that emerged as a
result of an extensive
crowdsourcing campaign
• Students, parents and
teachers from all over the
country expressed their ideas
online about “How do we
make schools develop useful
skills in life?”
carieramea.com

17. Crowdsourcing engagement examples
• Platform designed for
reporting civic irregularities
in society (web, aplicații
mobile Android si iOS)
• Simple and accessible
reporting process:
1. The user reports the problem on
www.imipasa.md
2. The relevant institution examines the
request
3. The responsible inspector publishes
information about the state of the
request
• At the same time, the users
of the platform can submit
community projects
imipasa.md

18. Innovation in Governance Forum 2016
Results
• A total number of 269 applications
and 157 participants;
• Four tracks: PS Reengineering,
Collective Intelligence, Power of
Data and Non-conventional
Financing;
• More than 10 sessions and a total
number of 10 international
speakers
Feedback
• 95% of respondents were satisfied
with the event organization
• 72% ranked the event
organization/venue with maximum
score
Public Sector
56
Civil Society
27
Private Sector
20
Academia
15
UN
14
Development
Partners
10
others
15

19. Work in progress
Using Big Data
to inform public
decision-making
Creating a mechanism for
estimating population
density and household
occupancy in Moldova using
energy consumption data.
Proof-of-concept in progress
for 10 pilot communities
throughout the country

20. Work in progress
Harnessing collecting
intelligence of poor and
vulnerable to inform
policy interventions
Redefine poverty and its
dimensions in Moldova:
Conduct 20 focus groups
with citizens to understand
what poverty means to
them.
Design new survey with
NBS to collect data on multi-
dimensional poverty.
Design tool for NGOs,
community groups and LPA
to inform their planning and
budget allocation based on
community needs.

21. Work in progress
Public Service
Evaluation Tool based
on citizens’ insights
Design of a PSET based on
the citizens feedback
Integration of the tool into the
business-process of NCSI
Scale-up PSET to other public
institutions

22. Work in progress
Testing blockchain for
UN Moldova fleet
management
Develop a web-based system
(desktop and mobile
application) for three purposes:
1. each agency to manage its
vehicles more efficiently
and transparently,
2. agencies to be able to
easily rent vehicles from
each other with lower
administrative costs,
3. efficiently coordinate use of
vehicle for joint UN events.

23. ’s assets
Diverse TeamStrategic LocationNetwork of Experts
Unique skill set Top partners Trusted by the
Government

24. ’s skills
Service design Data analysis
and data mining
Behavioral
science
Citizens
engagement and
communications
Horizon scanning Public authorities
engagement
Training and
coaching

25. Why UNDP projects need ?
Horizon scanning of
projects / initiatives
Skills to make the
change possible
Citizens’
engagement
Unique skillset
Testing space Top partners, politically
non-affiliated
Alternative, non-
conventional solutions

26. International Partners

27. Let’s keep in touch!
/MoldovaInnovationLab
/MiLab_MD