1. Post engaging, high-quality content regularly about your club, events, golf tips, photos and videos of members.
2. Interact with followers by liking and commenting on their posts. Respond to questions and messages promptly.
3. Promote your social media pages on your website and with email newsletters to drive more traffic and followers.
4. Run contests and giveaways to encourage followers to like, share and engage with your content.
2. ASK YOURSELF
Why is communication so important?
What kinds of media can golf professionals utilize?
What is social media and what value does it bring?
Which sectors of the golf industry can benefit?
I don’t have any experience, how can I learn?
3. VALUE IN COMMUNICATION
1. Engage members and guests online
2. Membership drive
3. Value added to current members or guests
4. Little to no cost
5. Convenience to the member/guest & professional staff
6. Allows faster, seamless communication
4. TIMELINE (PRE 2000)
"Mr.Watson--come here--I want to see you."
Telephone - 1890
Internet - 1969
ARPANET
Email - 1976
“Comet” became the first email service
Now, 144.8 Billion Emails AreSent Every Day
Postal Service – 50 BC
Augustus Caesar organized
the first true mail service.
Since then, the internet and its
capabilities have boomed
Television – 1927
It wasn’t until 1964 that
1 million people had cable
5. TIMELINE (2000-2013)
*Plus so many more
*
SlideShare – 2006
Has an estimated 58
million unique visitors a month
“Modern Smart Phone Era”-2007
56% of adults have smartphones,
up from just 35% two years ago
Twitter – 2006
200 million active users send
400 million tweets per day
YouTube – 2005
Has More than 1 billion
unique visits each month
Facebook – 2004
Facebook reached
1 billion users in 9 years
6. TOPICS TO COME
Text Messaging SMS – Instantaneous
Email – A very common way to connect in the 21st century
Facebook – King of social media with over a billion members
Youtube – Use videos to connect with your patrons
Slideshare – Convey information important to your membership
Twitter – Short sweet and probably the most trendy of Social Networks
8. TEXT MESSAGING (SMS)
•Pros
• Instantaneous
• Convenient
• Promote shop sales
• Alert to sudden changes
• Free
• 97% of all messages are opened
• (83 percent within one hour)
•Cons
• It can be very invasive
• People can opt out quickly
9. Twitter Texts
1. Setup aTwitter account at twitter.com
2. Customize your twitter account
3. Advertise your SMS direct messaging
i. Encourage people through special deals
Management Side
1. Text “follow @’yourtwitterhandlehere’”
2. Send the text message to 40404
3. Reply with “yes”
4. Begin receiving promotions, alerts, and
reminders straight to your phone
Member/Guest Side
Send Reminders Promote Sales Communicate Changes
12. EMAIL
Pros
• Clubs
• Promote
• Upcoming events
• Merchandise sales
• Keep membership “up-to-date”
• Send results from events
• Less intrusive than SMS
• Resorts/Public
• Grow your database
• Marketing campaign
• Return customers
• Build relationships
Cons
Your message may get sent to spam
• And no one likes spam
15. SOCIAL MEDIA: FACEBOOK
Clubs
• Engage members online
• Considered another service
• Merchandise sales
• Results from events
• Membership drive
• Receive feedback
Resorts
• Marketing Campaign
• Build Relationships
• Facilitate raving fans
"Social media has taken the communication to our membership to another level!“Todd Firestone, PGA
16. Share Photos
Create Raving Fans
5/6 comments are from
Members of the club
Post & Share Results
Facebook Features
17.
18. SOCIAL MEDIA:YOUTUBE
Pros
• Clubs
• Weekly Updates
• Upcoming Events
• Merchandise sales
• Results from events
• Wow your membership
• Resorts
• Marketing Campaign
• Return Customers
• Build Relationships
Cons
• Challenging to keep up with
19. “That’s the value of one minute of video, according to Dr. James
McQuivey of Forrester Research.”
1.8 MillionWords
“According to Forbes Insight, that’s the percentage of senior
executives who’d rather watch a video than read text.”
59%
Communicate Progress
EntertainWeeklyUpdates
UtilizingYouTube
20.
21. SOCIAL MEDIA: TWITTER
Pros
• Clubs
• Engage members online
• Considered another service
• Medium to integrate other media
• Merchandise sales
• Results from events
• Resorts
• Marketing Campaign
• Facilitate raving fans
• Receive Feedback
• Build a following
Cons
• Message may get overlooked
22. SLIDESHARE
• Pros
• Clubs
• Share important information
• Recap of the golf season
• Resorts
• Marketing Campaign
• Educate guests to your history
• Cons
• The following is not as large as other social networks
• Needs to be integrated into other media
“Our research has shown that while 66 percent of consumers would like to receive offers from brands they trust on their mobile devices, only 23 percent of consumers have actually received an offer from brands on their phones” – mobilemarketer.com
Most of you are thinking, “how much does it cost?” - It is completely free as opposed to the multitude of other text message marketing platforms.
Clubs can use tools such as
Thank participants – We are in the “Thank you economy” that means if a member or guest is going to play in your event, show you’re appreciation! Colorful results sheets that are personal are a great way to do this and email is the most seemless, effective way to communicate these things. Demonstrate Commitment – When the event is over, and it is 9:00pm, is your job as a golf professional over? No. Instead of resting and congratulating each other on a job well done, strive to impress your participants even more. Think if you get a results sheet to their email by 10pm- they will be wowed by your commitment and dazzled by your care. Integrate other forms of media for better message effectiveness and to build your following on networks that we will talk about in a minute.
First, sharing photos is great because members can go home, download the photo and have it forever, value added. In addition to downloading their photo, they can post and share their photos to their friends (likely other young professionals in the area) thus making facebook a possible membership driveFacebook is also a place to receive feedback. Know you all are doing a good job when you hear from raving fans.For facebook or any social network to benefit you, you must first create a following. To do this, promote your social media via email, results sheets, reminders, flyers, sales, wherever.