Harvey Nash provides a range of outsourcing services from their offices in Vietnam including software development, mobile application services, testing, and business process outsourcing. They have over 6,000 professionals across Vietnam, Japan, Australia, the UK, and other locations. Their business process outsourcing services include recruitment processing, customer service, data processing, accounting, and other administrative functions. Harvey Nash aims to be the largest and highest quality business process outsourcing provider in Vietnam.
2. Agenda
• Harvey Nash Group Overview
• Harvey Nash Viet Nam Introduction
• Services offering
• Application Development
• Mobile application services
• Product development and support
• Migration and Transformation
• Embedded Technology
• Testing Q&A Services
• Support and Maintenance
• BPS Services Introduction
4. Unique portfolio
Executive Search
Professional Recruitment
Outsourcing
Global footprint
7,000 staff and associates
More than 43 offices
USA, Europe, Asia, Australasia
Strong track record
London Stock Exchange listed
$1b revenues
Profitable
A leading innovator in Professional
Recruitment and IT outsourcing
Global Strength
5. Executive Search
Interim Management
Consulting
> Leadership
> Talent
> Diversity
> Board
Permanent recruitment
Contract recruitment
Solutions
> Rec. Process Outsourcing
> Contract services
> Managed IT services
> On demand
Offshore
> Software services
> Technology services
> BPO
> Executive & professional
recruitment
Innovation & game changers
> Low cost processing
> Candidate sourcing
EXECUTIVE
SEARCH
PROFESSIONAL
RECRUITMENT
OUTSOURCING
SERVICES
T H E P O W E R O F T A L E N T
What we do
6. Harvey Nash Group can provide support across
the whole Resource Strategy Spectrum
Resource Strategy Spectrum
Permanent
Part-Time
Fixed Term
Contractor
Insource Outsource
Extended Enterprise Offshore
Exec
Non-Exec
Interim
Projects & Services
7. USA
Chicago
Denver
New Jersey
New York
San Francisco
Seattle
UK & Ireland
Birmingham
Edinburgh
Leeds
London
Surrey
Manchester
Newcastle
Dublin
Cork
Europe
Belgium: Brussels, Antwerp
Ghent
France: Paris
Germany: Dusseldorf
Frankfurt, Munich
Nuremburg, Stuttgart
The Netherlands: Utrecht
Groningen
Nordic: Stockholm,
Gothenburg, Helsinki, Oslo
Copenhagen, Malmo
Poland: Warsaw
Switzerland: Zurich
Geneva
Asia Pacific
Hanoi
Ho Chi Minh City
Sydney
Hong Kong
Tokyo
Across the world
9. • Vietnam:
– Friendly country with stable
Government
– Geographically stable
– Low crime levels
– High aspirations
– High growth rate
• Joined the WTO in 2006
• Science based subjects are the first choice
at Vietnamese Universities
• Over 60,000 IT graduates in Vietnam
growing at a rate of 10,000 per annum
Why Vietnam?
10. • Population of 90 million
• Science based subjects
– First choice at 83% of Vietnamese Universities
• Good internet connectivity
• English is second language
Vietnam Statistics
“Vietnam has mobilised the female population”
11. Launched
Harvey Nash
office in
Vietnam
Acquired
SilkRoad,
expanded
the business
in SD & BPO
Acquired
R&D centre
of Alcatel
Lucent
Launched
Recruitment
service in
Vietnam
Launched
Japan
Office
HARVEY NASH VIETNAM
- Largest Outsourcing Foreign Invested Company in VN
- Access to a pool of 6,000+ professionals
Foot print in
Israel
12. AWARDS FOR EXCELLENT SERVICES
ICT
AWARD
2011-2013
SAO KHUE
AWARD
2009-2014
#3 BEST PLACE
TO WORK 2013
13. Harvey Nash Outsourcing Division
Wireless
Solutions
Software
Services
Managed
Services
Business
Process
Outsourcing
14. Vietnam structure - locations
Hanoi
45% Ho Chi
Minh
City
48%Overseas
7%
Tester & QA
10%
Project
Management
4%
Support Staff
12%
Software
Engineer
32%
BPO 40%
18. Software Development Services
Application Development
Mobile Application Services
Product Development & Support
Migration & Transformation
Embedded Technology
Testing & QA Services
Support and Maintenance
Account Manager
Engagement Manager
Technical Architects
Business Analysts
Project/ODC Team
Technical Architects
Business Analysts
Project/ODC Manager
Client
ONSHORE
OFFSHORE
19. Application Development
• Custom development
• Full Development Lifecycle
• Iterative and AGILE
• Systems integration
• ERP Development
• Services:
– Architecture
– Design
– application development
– testing
Application Development
Mobile Application Services
Product Development & Support
Migration & Transformation
Embedded Technology
Testing & QA Services
Support and Maintenance
20. Mobile Application Services
Application Development
Mobile Application Services
Product Development & Support
Migration & Transformation
Embedded Technology
Testing & QA Services
Support and Maintenance
• Native, Hybrid or web Application
• Enterprise Anywhere
• Offline data or dynamic content
(CMS)
• Public / Private Application
• Private – In house managed
• Responsive design
• Smart Phone / Tablet
21. Software Product Development
Application Development
Mobile Application Services
Product Development & Support
Migration & Transformation
Embedded Technology
Testing & QA Services
Support and Maintenance
• Development, maintenance
and enhancement of
enterprise software products
• Published roadmaps
• Published release cycles
• Defined service levels
• Increased Quality
• IP protection
22. Application Migration & Transformation
Application Development
Mobile Application Services
Product Development & Support
Migration & Transformation
Embedded Technology
Testing & QA Services
Support and Maintenance
• Transformation of existing systems
– typically from older technologies
to modern platforms e.g. JAVA,
.NET
• Data Migration
• Technology Refresh
• Application re-skin
• Notes to SharePoint & Exchange
23. Embedded Technology
Application Development
Mobile Application Services
Product Development & Support
Migration & Transformation
Embedded Technology
Testing & QA Services
Support and Maintenance
• Mobile Base station code
• Automotive
• Integrated systems
• High availability
• Highly performant
• High volume processing
24. Testing & Quality Assurance
Application Development
Mobile Application Services
Product Development & Support
Migration & Transformation
Embedded Technology
Testing & QA Services
Support and Maintenance
• Functional & System
• User acceptance
• Integration
• Regression
• load and stress
• Automation
25. Support and Maintenance
Application Development
Mobile Application Services
Product Development & Support
Migration & Transformation
Embedded Technology
Testing & QA Services
Support and Maintenance
• 2nd & 3rd line Support
• Bespoke Software Support
• Standard Application Support
• Small Enhancements
• Testing and Maintenance
• 3rd Party Applications (COTS)
Support Service
• Software Health Checks and
Audits
26. • Debt Collection
• Financial Accounting System
• Rebate Management
• Portfolio Management
• Consumer Finance
• Vehicle Leasing
• Credit Services
• Contract Management System
• Customer FAQ Routing
• PDA Cash Collection
• Cash Collections System
• Loan Brokerage System
• Mortgage Administration
• Hedge Fund System
• Online Mortgage System
• Online Banking System
• Insurance Database Migration
• Business Insurance Application
• Insurance Advice Tool
• Web based Household
• Insurance Application
• Weight Management
Application
• Content Management System
• Personal Health Application
Financial Services
27. • Wireless Network 3G
Applications
• Dealer Training Systems
• Mobile Customer Self Service
• Mobile Pay as you Go Systems
• CRM
• Project Management Systems
• Mobile Internet Applications
• Security Applications
Management
• Mobile Number Portability
Systems
• Middleware Application
Gateway
• Scratch Card Production
Application
• Telecom Pricing Systems
• Android Mobile Applications
• Mobile Login Systems
• Wireless Log on Applications
Telecoms
28. • Testing Services
• Email Application
• Digital Asset Management
System
• Strategic Improvement
Programme
• Annual General Meeting
Management
• Content Management System
• Customer Loyalty Application
• Web Support and Testing
• Web Development/Online
Application
• Radio Systems Application
• Broadcast Management
system
• Application Support
• Market Research
Media & Publishing
29. • Pricing Database
• IT Facility and Resource
Management
• Website
• Web Online Application
• Schools IMS System
• Housing and Benefits System
• Loan Management
Application
• CRM
• Service Delivery Application
• General Medical Practitioners
• Examination Marking Systems
Public Sector & Charities
30. • Consumer Finance
• Vehicle Leasing
• Credit Services
• Point of Sale
• Service Staff Administration
• Retail Applications
• Email Application
• Digital Asset Management
• AGM Management
• Online Ordering Sites
• Online Payment System
• Customer Service System
• Catalogue Generator
• Consumer Pricing Systems
• Lotus Notes Migration
• Strategic Improvement
Programme
Retail
31. • CRM
• Content Management Systems
• Car / Auto Sites
• Education Learning
Management Systems
• Motorcycles / Dealership
Website
• Automotive Used Car Location
System
• Logistics Application
Hi-Tech & Manufacturing
33. • Debt Collection Systems
• Point of Sale Applications
• Customer Service Applications
• Schools IMS Systems
• Housing and Benefits System
• Human Resource Systems
• Financial Accounting Systems
• Web Solutions
• Rebate Management
• ERP development
• Enterprise Mobility
• Service Staff Administration
• Online Recruitment Systems
• Retail Applications
• Medical Practitioners Systems
Enterprise Solutions
34. Summary
• Proven low cost, low risk, high quality partner
• Breadth & Depth across industry and technologies
• Lowest Staff Attrition rates in the industry
• Vietnam, Right place right time - “The Safe Haven”
• Highly experienced UK personnel leading Offshore development
teams
• Growing, profitable UK plc, UK management team
• Award winning, accredited centres and processes
36. NASHTECH BPS SERVICE
Recruitment Process
Outsourcing
Timesheet
management
Payroll Service
HR ADMIN
CUSTOMER
SERVICE
DATA
PROCESSING
ACCOUNTING
Database
management
Document control
Contract
management
Customer support
Customer service
Tele-marketing
Call centre
Data & Image
processing
Digitalization
Content abstraction
Accounting &
Bookkeeping
Financial Reporting
Tax finalization
Transaction Audit
37. HR Services
• Executive Search & IT Recruitment
• Recruitment Process Outsourcing
– Candidate sourcing service
– Candidate screening
• Payroll
– Timesheet management
– Creating pay slip in particular software
• Administration
– Database management
– CV Formatting
38. Admin
• Database Management
– Upload document into particular system
– Naming & Categorizing
– Form filing
– Ensure well control & well communicate
• System support
– User supporting
– Trouble shooting
• System audit
– Sanity check
– Keep system updating
39. Customer Service
We offer more than 12 years of call centre experience. We manage
large projects that consistently earn high customer satisfaction ratings
from multinational clients in a number of industries. Services include:
– Call center
– Customer support & Hotline
– Tele marketing
– Client query & Complaint Handling
– Customer survey
40. NashTech provides both simple and complex data
processing solutions that meet specific client requirements
for speed and accuracy. In combination with our
systematic quality assurance process (both automated and
manually), NashTech provides data processing services as
follows:
– Data entry
– Data abstraction & reporting
– Images processing
– Form filling & form extraction
Data processing & Digitalization
41. – Bookkeeping & Account reconciliation
– Preparation for Income tax return Corporate,
Partnership, Individual & Superannuation fund
– Financial Reporting: P&L, Trial Balance, Profit & Loss
Statement
Accounting Service
42. NASHTECH BPS SERVICE
MISSION:
• Grow double in size and revenue in 2020
• No.1 BPS Provider in Vietnam
VISION: Making Vietnam known for quality outsourcing services
