1. 2004 – Formed in 2004 as Malaysian registered private
limited company
2008 – Received MSC Malaysia Status from Malaysian
government, awarded for the contribution to ICT industry
development
2010 - SME Rising Star Award
Displayed great potential to become successful
players in the local and international market place.
2014 – Microsoft Partner

2. Why Cloud Computing Is
Accelerating In The Enterprise?

3. Network Layer Security
• Third Party Data Center
• Secured Server Environment
– Advance Firewall Technology.
– 99.7% available access to dedicated
bandwidth (DIA).
– BGP 4 Multiple Redundant Network
Connectivity
– 24x7 Network monitoring and alerts.

4. Security and safety
Physical access
infrastructure
Cable care
Power
Regulated temperature
Facility Management
system
Grounding system
Data Centre

5. Certification
data center has been inspected and certified to be fit for
their usage, by
•Singtel
•KLSC
•Bank Negara Malaysia
•Citibank

6. How CRM makes customer services different?
Deliver a more personalised
customer services
Leverage customer information to create a
better experience
Dedicate customer experience
professionals
Implement effective customer
engagement strategies
Help team to be more productive by
automating tasks and follow ups
Assess to important information anytime,
anyway

7. • Collaborating with your team members on sales and customer relationships
• Help your team to be more productive by automating tasks and follow ups
• A great way to prioritize contacts and stay organized
• Reduce training cost
• Help your team to be more productive by automating tasks and follow ups
Performance Management

8. Implementation Focus
Area
Database Management Activities Management Pipeline Management Customer Services
Management
Email Marketing Customer Segmentation Reports & Analysis

9. How to Kick Start Implementation?
System and User Setting Up Data Import & Create User
User
Training

10. Support & Follow Ups
Unlimited Phone & Emails Supports
Unlimited public workshop at
our Klang or Penang Office
Firstlink Sdn Bhd

11. Total Solution for
Management , Sales & Marketing, Customer Services
Firstlink Sdn Bhd
If you have questions on this Pre-proposal, feel free to contact me at your convenience by email at tonyho@firstlink.asia or
by phone at 012 5253336. I will be in touch with you next week to arrange a follow-up conversation on the meeting.