This document discusses Lampiris' approach to conversation management and community building. It outlines how they have transitioned from individual customer responses to creating virtual communities and networking responses. It also discusses moving from communicating with customers to creating experiences for them and from hiding to transparency. Finally, it maps out several community cases Lampiris has developed on social media and through partnerships, including a Facebook page, cocreation groups, campaigns, an internal network, producers, and more. It indicates they are still planning for an ultimate community.
45. Grow a pair
Mapping cases on the community dashboard
Business process related
Cocreation
group
Grow a pair
campaign
Facebook
page
Identification
of members
47. Yammer
Mapping cases on the community dashboard
Business process related
Cocreation
group
Grow a pair
campaign
Identification
of members
Facebook
page
Internal
Yammer
49. Twitter
Mapping cases on the community dashboard
Business process related
Cocreation
group
Twitter
WoM
Grow a pair
campaign
Identification
of members
Facebook
page
Internal
Yammer
51. Producers
Mapping cases on the community dashboard
Business process related
Cocreation
group
Grow a pair
campaign
Energy
producers
Twitter
WoM
Identification
of members
Facebook
page
Internal
Yammer
53. Tous au vert
Mapping cases on the community dashboard
Business process related
Cocreation
group
Tous Au
Vert blog
Grow a pair
campaign
Energy
producers
Twitter
WoM
Identification
of members
Facebook
page
Internal
Yammer
55. Natuurpunt
Mapping cases on the community dashboard
Business process related
Cocreation
group
Tous Au
Vert blog
Grow a pair
campaign
Samen
groener
group
Energy
producers
Twitter
WoM
Identification
of members
Facebook
page
Internal
Yammer
Natuurpunt
offline
57. Samen Groener
Mapping cases on the community dashboard
Business process related
Cocreation
group
Tous Au
Vert blog
Grow a pair
campaign
Samen
groener
group
Energy
producers
Twitter
WoM
Identification
of members
Facebook
page
Internal
Yammer
59. Energyrun
Mapping cases on the community dashboard
Business process related
Cocreation
group
B2B Green
Energy Run
Samen
groener
Tous Au
group
Vert blog
Energy
Grow a pair
producers
campaign
Facebook
page
Twitter
WoM
Identification
of members
Internal
Yammer
Natuurpunt
offline
60. ?
We are still planning for the ultimate community…
Business process related
Cocreation
group
B2B Green
Energy Run
Samen
groener
Tous Au
group
Vert blog
Energy
Grow a pair
producers
campaign
Facebook
page
?
Twitter
WoM
Identification
of members
Internal
Yammer
Natuurpunt
offline