Rencontre Internationale des Responsables Intranet et RSE
Paris, 2016
Intranet, plateforme digitale, espaces collaboratifs Quel écosystème privilégier?
- Comment refondre votre intranet pour proposer un écosystème homogène et cohérent ?
- Quelle intégration entre les différents espaces communautaires, collaboratifs, informatifs ?
- Faut-il dissocier les outils ? Ou les fédérer au sein d'une plateforme digitale ?
- Digital Workplace et création de valeur pour l'entreprise
2. Comment refondre votre intranet pour proposer un
écosystème homogène et cohérent ?
Quelle intégration entre les différents espaces
communautaires, collaboratifs, informatifs ?
Faut-il dissocier les outils ? Ou les fédérer au sein d'une
plateforme digitale ?
Digital Workplace et création de valeur pour l'entreprise
SwisscomIntranet/EmployeePortal|ThomasMaeder
Intranet, plateforme digitale, espaces collaboratifs
Quel écosystème privilégier?
3. The Employee Portal serves all ≈ 19’000
employees of Swisscom in Switzerland, with
various job roles, working at ≈ 30 geographic
locations and speaking either German, French
or Italian
≈ 6’500 office/knowledge workers
≈ 3’500 specialists (legal, finance, human
resources etc)
≈ 6’500 front office/touchpoint workers
working in shops/sales, call centers, customer
field service
≈ 2’500 managers
SwisscomIntranet/EmployeePortal|ThomasMaeder
About Swisscom’s employees
using the Intranet aka Employee Portal
6. Goals
deliver a state of the art internal communication/news portal
promote corporate-wide dialogue and networking
strengthen corporate identity and culture
provide optimal support for daily work and collaboration
7. 20122009
Intranet 1.0
IntranetSCS
IntranetSCS-CBU
Intranet Fixnet
IntranetMobile
IntranetSolutions
Intranet GHQ / PAR
IntranetITS
Intranet 2.0
2016
Employee Portal 4.0
2014
Intranet/Collaboration 3.0
Intranet Transformation Journey@Swisscom
≈ every 2 years a major release, 4 minor releases per year
› Intranet consolidation
› 1 platform (SP2007)
› 1 user experience
› 1 governance
› …
› new ux
› social features
› mobile web access
› upgrade SP2010
› …
› self service collaboration
› improved social features
› social Q & A
› video/corporate TV
› upgrade SP2013
› …
› new responsive ux
› new IA
› work/collab dashboard
› more relevance/context
› integration/APIs
› …
24. It helps our corporate communications to transform the employee communications into an internal digital
newsroom, supports storytelling, gives employees a voice and creates engagement.
≈ 4 news/daily, ≈ 5 blog posts/daily, ≈ 1 video daily
≈ 1'200 comments/monthly, ≈ 4'400 likes/monthly)
It provides employees with an overview of what is happening in their social network, with a simple
functionality to ask any kind of questions, with quick links to applications, collaboration workspaces and
vital corporate information.
vital corporate social collaboration platform for teams, projects and communities
over 6’000 open collaboration workspaces and over 3’000 workspaces for closed user groups.
powerful corporate knowledge exchange/Q&A platform
over 10’000 answered questions, ≈ 4’000 question views daily
It acts a digital hub across the whole company, connects people and content and fulfills common working
day needs of all employees.
5 years of continuous progress based on annual employee surveys and analytics – despite the diversity of
job profiles with individual needs.
SwisscomIntranet/EmployeePortal|ThomasMaeder
How is the Intranet/Employee Portal
being used?
25. Thomas Maeder
Mobile + 41 79 688 08 71
thomas.maeder@swisscom.com
LinkedIn http://ch.linkedin.com/in/maeder/en
XING http://www.xing.com/profile/Thomas_Maeder
Twitter @ThomasMaeder
Contact
Swisscom AG
Group Communications & Responsibility
Alte Tiefenaustrasse 6
3048 Worblaufen
www.swisscom.ch