1.
SwisscomIntranet/EmployeePortal
Intranet,plateformedigitale,espacescollaboratifs
Quelécosystèmeprivilégier?
Rencontre Internationale des
Responsables Intranet et RSE
15ème édition
Thomas Maeder
Paris, 29.-30.11.2016

2.
 Comment refondre votre intranet pour proposer un
écosystème homogène et cohérent ?
 Quelle intégration entre les différents espaces
communautaires, collaboratifs, informatifs ?
 Faut-il dissocier les outils ? Ou les fédérer au sein d'une
plateforme digitale ?
 Digital Workplace et création de valeur pour l'entreprise
SwisscomIntranet/EmployeePortal|ThomasMaeder
Intranet, plateforme digitale, espaces collaboratifs
Quel écosystème privilégier?

3.
The Employee Portal serves all ≈ 19’000
employees of Swisscom in Switzerland, with
various job roles, working at ≈ 30 geographic
locations and speaking either German, French
or Italian
 ≈ 6’500 office/knowledge workers
 ≈ 3’500 specialists (legal, finance, human
resources etc)
 ≈ 6’500 front office/touchpoint workers
working in shops/sales, call centers, customer
field service
 ≈ 2’500 managers
SwisscomIntranet/EmployeePortal|ThomasMaeder
About Swisscom’s employees
using the Intranet aka Employee Portal

4.
Swisscom
Intranet/Employee Portal
Vision | Goals | Evolution

5.
(Intranet)
Employee Portal Vision
…an indispensable
digital assistant
for the working day …

6.
Goals
 deliver a state of the art internal communication/news portal
 promote corporate-wide dialogue and networking
 strengthen corporate identity and culture
 provide optimal support for daily work and collaboration

7.
20122009
Intranet 1.0
IntranetSCS
IntranetSCS-CBU
Intranet Fixnet
IntranetMobile
IntranetSolutions
Intranet GHQ / PAR
IntranetITS
Intranet 2.0
2016
Employee Portal 4.0
2014
Intranet/Collaboration 3.0
Intranet Transformation Journey@Swisscom
≈ every 2 years a major release, 4 minor releases per year
› Intranet consolidation
› 1 platform (SP2007)
› 1 user experience
› 1 governance
› …
› new ux
› social features
› mobile web access
› upgrade SP2010
› …
› self service collaboration
› improved social features
› social Q & A
› video/corporate TV
› upgrade SP2013
› …
› new responsive ux
› new IA
› work/collab dashboard
› more relevance/context
› integration/APIs
› …

8.
Swisscom
Intranet/Employee Portal
User Experience

9.
EmployeePortal
UserExperienceFramework
News Work About us
Find, Ask & Discover
Notifications
share,
discuss, learn

10.
Swisscom
Intranet/Employee Portal
Usage & Adoption

11.
 It helps our corporate communications to transform the employee communications into an internal digital
newsroom, supports storytelling, gives employees a voice and creates engagement.
 ≈ 4 news/daily, ≈ 5 blog posts/daily, ≈ 1 video daily
 ≈ 1'200 comments/monthly, ≈ 4'400 likes/monthly)
 It provides employees with an overview of what is happening in their social network, with a simple
functionality to ask any kind of questions, with quick links to applications, collaboration workspaces and
vital corporate information.
 vital corporate social collaboration platform for teams, projects and communities
over 6’000 open collaboration workspaces and over 3’000 workspaces for closed user groups.
 powerful corporate knowledge exchange/Q&A platform
over 10’000 answered questions, ≈ 4’000 question views daily
 It acts a digital hub across the whole company, connects people and content and fulfills common working
day needs of all employees.
 5 years of continuous progress based on annual employee surveys and analytics – despite the diversity of
job profiles with individual needs.
SwisscomIntranet/EmployeePortal|ThomasMaeder
How is the Intranet/Employee Portal
being used?

12.
Thomas Maeder
Mobile + 41 79 688 08 71
thomas.maeder@swisscom.com
LinkedIn http://ch.linkedin.com/in/maeder/en
XING http://www.xing.com/profile/Thomas_Maeder
Twitter @ThomasMaeder
Contact
Swisscom AG
Group Communications & Responsibility
Alte Tiefenaustrasse 6
3048 Worblaufen
www.swisscom.ch