Shaping the Employee Experience, transforming the Intranet
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Swisscom’s Intranet transformation journey towards an engaging Employee Portal Main points of the presentation: – Vision, purpose & journey of Swisscom’s Employee Portal. – Creating a simple, modern User Experience. – Make it work for mobile devices. – Measure progress and establish a continuous improvement process. Key takeaways: – Insights on how continuously improve and develop the Intranet in a large organization. – Good practices about User Experience & SharePoint. – Hands-on advice, screenshots/live demo on common Intranet/Digital Workplace challenges for large organizations.
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Shaping the Employee Experience, transforming the Intranet
- 1. Swisscom's Intranet transformation journey towards an engaging Employee Portal Shaping the Employee Experience, transforming the Intranet Thomas Maeder Digital Leadership Forum 2017, Vienna May 16th 2017
- 2. Hello! LinkedIn http://www.linkedin.com/in/maeder XING http://www.xing.com/profile/Thomas_Maeder Twitter @ThomasMaeder Thomas Maeder 2 16.05.2017DigitalLeadershipForum2017,Wien|ThomasMaeder
- 4. 4 Context The Employee Portal serves all ≈ 19’000 employees of Swisscom in Switzerland, with various job roles, working at ≈ 30 geographic locations and speaking either German, French or Italian ≈ 6’500 information/knowledge workers ≈ 3’500 subject matter experts (legal, finance, human resources etc.) ≈ 6’500 front office/touchpoint workers working in shops, call centers, customer field service ≈ 2’500 managers 16.05.2017DigitalLeadershipForum2017,Wien|ThomasMaeder
- 5. 16.05.2017 5 DigitalLeadershipForum2017,Wien|ThomasMaeder Vision, purpose & journey of Swisscom’s Employee Portal
- 6. 16.05.2017 6 DigitalLeadershipForum2017,Wien|ThomasMaeder …provide an indispensable digital assistant for the working day… Vision
- 7. Purpose deliver an engaging, state of the art employee communication/news portal
- 8. Purpose strengthen corporate identity, culture and belonging
- 9. Purpose promote corporate-wide dialogue, networking and knowledge exchange
- 10. Purpose provide effortless support for common daily work and collaboration
- 11. 2012 Intranet 2.0 • new UX • social features • mobile web access • upgrade SP2010 • … 2009 Intranet 1.0 • Intranet consolidation • 1 platform (SP2007) • 1 user experience • 1 governance • … 2014 Intranet/Collaboration 3.0 • self service collaboration • change mgmt & adoption initiative • improved social features • social Q & A • video/corporate TV • upgrade SP2013 • … 2016 Employee Portal 4.0 • new responsive UX • new IA • work dashboard • integration/APIs • newsroom & digital experience Team • … Journey ≈all2yearsamajorrelease,4minorreleasesperyear 2017 • upgrade SP2016, transform to O365 hybrid • improve enterprise search, findability & discoverability • improve and simplify social collaboration • improve daily work support • improve newsroom/editorial processes & tools • consolidate digital asset mgmt and improve video mgmt • refine KPI/analytics, governance • optimize overall UX • … Employee Portal 4.X
- 12. 16.05.2017 12 DigitalLeadershipForum2017,Wien|ThomasMaeder Creating a simple, modern user experience
- 13. 13 News Social Media File Sharing & Collaboration Transactions Information & Knowledge Leisure & Entertainment What's the Internet user experience like? 16.05.2017DigitalLeadershipForum2017,Wien|ThomasMaeder Search & Apps
- 14. 14 What's an employee journey like? Onboarding OffboardingWorking Day | Job Role 1 Job Role 2 Job Role n Morning Afternoon Evening E-Mail Meeting Subject Matter Specialist Touchpoint Worker Manager Information/ Knowledge Worker E-Mail Meeting Meeting E-Mail E-Mail Touchpoint Work News Business Application Touchpoint Work Business Application E-Mail Business Application A Employee Self Service Search & Ask MeetingBusiness Application B Business Application A News HR Business Application News Collaborate E-Mail E-Mail Employee Self Service E-Mail News Search & Ask Collaborate Meeting Meeting Employee Self Service Search & Ask Search & Ask E-Mail Search & Ask News Search & Ask Meeting Meeting
- 15. 15 What's amodern Intranet user experience like? 16.05.2017DigitalLeadershipForum2017,Wien|ThomasMaeder
- 16. SwisscomEmployeePortal UserExperienceFramework News Work About us Find, Ask & Discover Notifications share, discuss, learn Repositories APIs Integration
- 18. 18 News News Work About us Find,Ask & Discover Notifications share, discuss, learn Repositories APIs Integration
- 21. 21 Work News Work About us Find,Ask & Discover Notifications share, discuss, learn Repositories APIs Integration
- 24. 24 About Us News Work About us Find,Ask & Discover Notifications share, discuss, learn Repositories APIs Integration
- 26. 26 Find, Ask & Discover News Work About us Find,Ask & Discover Notifications share, discuss, learn Repositories APIs Integration
- 29. 16.05.2017 29 DigitalLeadershipForum2017,Wien|ThomasMaeder Make it work for mobile devices
- 31. 31
- 34. 16.05.2017 34 DigitalLeadershipForum2017,Wien|ThomasMaeder Measure progress and establish a continuous improvement process
- 36. An Intranet team is not enough. Intranet Team Digital Experience Team Intranet Manager Content Manager Product Owner Project Manager UX/UI Designer Frontend Developer Subject Matter Experts … 36
- 37. Thank you! LinkedIn http://www.linkedin.com/in/maeder XING http://www.xing.com/profile/Thomas_Maeder Twitter @ThomasMaeder Thomas Maeder 37 16.05.2017DigitalLeadershipForum2017,Wien|ThomasMaeder