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The Employee Experience
Tom Haak
July 4, 2018
0. Ex Basics
Consumer experience (CX)
Candidate Experience (?)
Talent Experience (TEX)
Employee experience (EX)
Employee intimacy (EI)
4
The Employee Experience (or Journey)/ EX
What are important elements?
Purpose
Technological
environment
• Consumer grade
technology
• Available to everyone
• Focused on
employee needs
Cultural environment
• Sense of purpose
• Fair treatment
• Feeling valued
• Managers acting like
coaches and mentors
• Feeling like you are
part of a team
• Ability to learn
something new and
advance and get
resources to do so
• Referring others
• Diversity and
inclusion
• Health and wellness
• Brand perception
Physical environment
• Workplace options
• Values reflected in
the workplace
• Being proud to bring
friends/ visitors
• Workplace flexibility
and autonomy
Moments that
matter
• Specific
• Ongoing
• Created
Jacob Morgan
Best start
Let me
help you
Meaningful
growth
I owe you
Great
ambassa-
dors
Expectations
Employees?
1. I like it fast!
17
18
21
The end of traditional recruitment
Profile Recruitment Selection
Offer Onboarding Start
Many opportunities to speed up!
• Application process
• Selection
• Onboarding
• Performance management
• ……………….
2. People know what I like and want
Enterprise Behavioral Matching
3.Tech is there to help me
39
4. I like variety
Job crafting
46
Job Piling
47
5. Easy does it
56
Would you hire this person again?
6. I like to make a difference
and make the world a better place
change the
world list
(fortune)
Zappos HQ in
downtown Las Vegas
“Casual Colision”
7. Can we have some fun?
64
65
66
67
68
69
70
71
73
78
79
8. I like to connect and hangout
Network
Analysis
85
9. I like to learn
88
89
90
employee surveys
real time
pulse
classic
moments
that matter
From one-time to continuous measurement
Passive
Active
Slow Real Time
Blogyourmood
2017
Overview of
Employee Mood Measurement
providers
10. I am fit
96
Sitting is the new smoking
Visser, Rietveld
& Rietveld
- hrtrendinstitute.com
- Twitter: @tomwhaak
- Flipboard: The Future of HR
- Pinterest: The Future of HR
101
FUTURE PROOF SKILLS
SENSE-MAKING
SOCIAL INFLUENCE
COMMERCIAL AWARENESS
CROSS CULTURAL COMP.
COMPUTATIONAL THINKING
NEW MEDIA LITERACY
TRANSDISCIPLINARY
DESIGN MINDSET
COGNITIVE LOAD MAN.
VIRTUAL COLLABORATION

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The Employee Experience

Hinweis der Redaktion

  1. Scrum (zo genoemd naar de scrum van rugby, dus geen afgkorting) is een werkwijze die is gestart in IT. Aan het werk, en het werk uitvoeren in ‘sprints’ van een paar weken. Snel terugkoppeling naar de klant, waar nodig aanpassingen maken, en weer door naar de volgende sprint. Scrum (of andere methodieken van ‘Agile’ werken) zijn sterk in opkomst. Ook in het gebied HR goed toepasbaar!
  2. Bij Zappos kan je via internet schoenen kopen. Zappos heeft het hoofdkantoor neergezet in ‘downtown’ Las Vegas. Dit is een achterstandswijk, in schril contrast met he gebied waar de bekende hotels en casino’s staan. Door hun hoofdkantoor hier te plaatsen, helpt Zappos het gebied te ontwikkelen. In de buurt onstaat nieuwe activiteit: printshops, coffee shops etc.
  3. Het volgende trend gebied. “Making Fun is serious business” Dit het Google kantoor in Amsterdam Zuid. Geheel ingericht in Nederlandse stijl. Google wil trouwens graag dat iedereen naar kantoor komt! Ontbijt en lunch worden gratis geserveerd.