How to Improve Communication Skills, Effective Communication Skills, Soft Skills

Effective Communication
Skills Training
With
Tim Stokes

Skills Training
Webinar Contents
 The 6 Steps to Effective Delegation
 The No.1 Profit Strategy in Business - DISC Profiles
 How to Convert More Leads into Sales
 The Critical Requirement for Hiring Great Staff
 How to Motivate Your Staff to Work as Hard as You
WARNING: This content may press your buttons!

Skills Training
Where Did This Information Come From?
7 different businesses
Paid for education from top entrepreneurs
Dozens of employees
17 years training 1,200+ business owners
25 years of personal development
4 personal mentors/advisors

Skills Training
Case Study Example
 Working 80 hours/week
 5 vans in front yard
 No family time or holidays
Clint’s history – electrical contracting business
Outcome: complete control of his life & business

Skills Training
How Well Do You Communicate?
Do people often frustrate you?
Do you get angry with people?
Do people listen & act on what you say?
Do you trust people or what they say?
Do you think people are very predictable?
How did you go with your answers?

Skills Training
What Holds all Businesses Back?
The owner’s under developed People skills

Skills Training
The Best Way to Learn about People
Learn a lot about…
Yourself
We all have blind spots (i.e. a personality) and the
true cost in a business is a FORTUNE!
Being aware of your personality is the first step of
improving it and your people skills

Skills Training
Effective Delegation
2 Essential Background Facts about People…
1. People naturally err on the side of pessimism
2. People do what they feel right in doing, & the
ego creates evidence to support it
Business owners miss out on a LOT by not
developing people knowledge, like these facts

Skills Training
The 6 Steps to Effective Delegation
1. Create a basic system for the task to delegate
2. Test it with only one variable (person)
3. Monitor/review & correct it (don’t assume)
4. Promote it to get “ownership”
5. Give the task a KPI or performance standard
6. Update your system Registrar with changes made

Skills Training
The BEST People Skill – DISC Profiles
Dominant Influence
SteadyCompliant

Skills Training
The Dominant D Profile
Very straight with people, often seen as arrogant
Put staff under constant pressure
Often intimidate staff so they don’t speak up
Goal orientated, can’t say no to a challenge
Lack patience, so end up doing what others should

Skills Training
The Influence I Profile
Great talkers, can be talked into buying from mates
Make friends, like to be liked, can be a bit soft
Like variety, adapt to change, but can be inconsistent
Great with spontaneity, follow through often lacking
Talk easily, but can forget what they said

Skills Training
The Steady – S Profile
Very caring, sometimes too much for bad staff
Team orientated, rarely criticise staff who need it
Like others to initiate new challenges, then follow
Very caring, but others often don’t see it
Lack of assertiveness leads to low cash flow issues

Skills Training
The Compliant C Profile
Like attention to detail, can miss the ‘BIG picture’
Love schedules, routines, but not so much people
Like to do the same work over and over
Like to plan and work their plan, not spontaneous
Work to high standards, sometimes too high

Skills Training
Understanding DISC Profile Graphs
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Work/Adapted Home/Pressure

Skills Training
Tips on Converting More Leads into Sales
Learn DISC Profiles (Sales W’shop + 1 month study)
Be first to quote, not last
Be on time, do everything you say (integrity)
Put a LOT in writing, if you say it, write it!
Follow up, don’t assume they don’t have questions

Skills Training
The No. 1 Recruitment Criteria
A Positive Attitude
• A willingness to engage people in a positive way
(so ask them tricky questions in the interview),
e.g. ‘What’s your greatest success in life?’
• They say “sure” when asked to do something extra.
And apologise for mistakes made (once only).

Skills Training
How to Motivate Your Staff
DISC Profile all your team
Talk about it in a team meeting with all staff
Keep running weekly team meetings
Have everyone talk, not just you
Bring numbers into team meetings to discuss

Skills Training
Regular staff turnover
Low profit margins or poor cash flow (increasing
these requires a change of mindset)
Few and very short holidays (the business doesn’t
have systems and/or good staff)
A mediocre personal salary (& hourly rate?)
The Cost of Unmotivated Staff

Skills Training
In Summary
Success in life is a choice, as are; your salary,
your happiness, hours you work, holidays etc.
Choosing to learn about people, and stretching
your ‘comfort zone’ leads to greater success
Your ability to get along with people determines
how happy, wealthy and fulfilled your life is

Skills Training
Want to Change Some Things in Your Life?
The biggest (client) successes came through
Mindset change
They now work less hours, while their business
profits increased faster (e.g. accountant in Penrith)
Working SMARTER means working less!

Skills Training
The Communication Skills Training Workshop
A very special 4½ hour online training event to;
 Expand your mind, entrepreneurially
 Greatly enhance your people skills
 Show you the specific areas you need to grow in
 Free up your time &
 Make you & your staff happier & more productive
All for only… $497!

Skills Training
What the Workshop Includes
 FREE DISC Profile tool to profile you and all your staff
 What your DISC Profile reveals (‘blind spots’)
 What weaknesses are in your business (DISC Profile)
 Entrepreneur Mindset Secrets to end your busyness
 The “4 Ingredients of Super Success” & how to apply them
 How to use Napoleon Hill’s Think & Grow Rich secret
 How to identify & overcome any mindset limitations
 What matters most to concentrate on for your success

Skills Training
Special Workshop BONUSES
A Personal Development Plan
Containing the BEST personal growth books,
with a schedule of learning
Plus
The Brain Programming System – how to train
your brain to think positive towards any goal!

Skills Training
Workshop Date & Times
The Workshop are delivered online
(with everyone on video & audio in discussion)
The are held from 1:00pm to 5:30pm or from
8.30am to 1pm
(in multiple time zones)
A digital workbook will be provided (to print out &
write in, or to type in)

Skills Training
How to Register
 Open a browser and go to:
www.profittrans4mations.com/people-skills
 Fill in your details and hit ‘Register my place’
 An invoice will arrive in your Inbox
 Reply with your preferred payment option
 May payment 3 days prior to the workshop

Skills Training
This Information WORKS!
In less than 12 months, clients have…
Added $300,000 to their net profit
Gone from working 80 hours to zero
Tripled their sales income in months
Added up to $8.5 Million in sales in 12 months
Become completely de-stressed & happy
From a change of mindset (i.e. personal growth)

Skills Training
Finishing up
Any questions?
Contact us through the website or emails received
All the best with your communication success!
www.profittrans4mations.com/people-skills

How to Improve Communication Skills, Effective Communication Skills, Soft Skills

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