2. Page 2 Contents 3-4 Introduction to Fluid 5-12 Public sector 13-14 Why transformations fail 15-16 Exercise A 17-19 Create a more innovative culture 20-22 Avoiding common mistakes 23-24 Seven key shifts 25-26 Five phases of change 27-28 Seven rules of change 29-30 Resistance to change 31-32 Exercise B 33-34 Handling change 35-36 Lessons from change masters 37-38 Tensions of leading change 39-43 Case studies 44-45 Conclusion and questions
64. Misdiagnosing scope; in magnitude and in the impact to culture, mindset and behaviour requirements
65. Align initiative and integration; running the change through multiple separate or competing initiatives and ensuring the integration of plans, resources and pace Avoiding common mistakes (1 of 2)
66.
67. Culture; not adequately addressing the culture as a major force directly influencing success