Checkout Cart Service Blueprint
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A service blueprint of the cart checkout process.
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Checkout Cart Service Blueprint
- 1. CART Customer Action Touch Points DSG Prior Setup Chat Save For Later Change Qty or Remove Chat Now Icon Link Button CSR Available Continue Shopping See Other Products PayPal Checkout Promo Codes Reward Certificate Certona Checkout Button Input Field Promo Team Creates Promo CRM Backstage Actions Process For Every 1 CSR available 3 users can be in que Moves ecode to “save for later” Inventory Check Product Selection is Set Algorithm Login Verification Inventory Check/Call CRM Sets Default Promos Promotions Team Creates Promo 3rd Party Sends Warranty Promo Check BOPIS Deliver Method Toggle Radio Button Associate Scans Product Associate Plucks & Picks Product BOPIS Inventory System Update Inventory Update ? Behind the scene Warranty Dropdown MDMMDM Lead TIme or Pre-Sale Attributes Sign-In Check Human Human Call to Cybersource Go To Cart Inventory Check Promo Check Kill Switch GTGT Message MDM ???