Scot Clark, Enterprise Infrastructure Solutions Manager, discusses how he used ThousandEyes to improve SharePoint performance for employees globally.

1. OPTIMIZING WAN TO DELIVER
SAAS SHAREPOINT GLOBALLY
SCOT CLARK
ENTERPRISE INFRASTRUCTURE SOLUTIONS MANAGER

2. 2
ABOUT THE COMPANY
Company Profile:
- Multinational consumer goods company.
- Products include foods, beverages, ice cream and personal care
products.
- Global Forbes top 150 and one of the world's largest consumer
goods manufacturers.
- One of the oldest multinational companies, its products are
available in around 190 countries.

3. 3
WAN EVOLUTION
Migration towards Hybrid WAN
- Migrating from single or dual MPLS with ISP links for direct
local internet breakout
- Datacenter consolidation from local country to 2 main DCs
- WAN acceleration devices to address DC migration
- Application migration to cloud (0365, SharePoint, Exchange,
business apps)
- 3rd party managed

4. 4
OFFICE EVOLUTION
Where do users work:
- Agile working – users can be located within HQ, office, customer
site, or home based
- Mobility devices, Laptops, mobile, BYOD
- Wireless office design support next gen users
- Manufacturing/Research IoT/M2M enabled

5. 5
USE CASE: SHAREPOINT SAAS MIGRATION
Use Case:
- Moving to SharePoint Online (O365) company updates and document sharing.
- Expectation that performance to load the home page would be ~5 seconds globally.
- WAN acceleration was put in place to address when internally implemented with private DC
- Once the rollout started, performance of the application was considered problematic (AGAIN!).
- Of course this was a NETWORK ISSUE, nothing to do with the application or location.
Issue:
- No longer had acceleration device at SP end
- Additional WAN hops
- Limited testing – only from PSL
- Bloated homepage
- Dublin only location
- Lack of application ownership and knowledge end to end
Steps to resolve:
- ThousandEyes to the rescue
- Enterprise Pro Agents installed @ 4 locations
- Clearly presented page load timings for each step, main page access, Auth, and page loading from a location viewpoint
- Identified issues with the page design, numerous JS loading, in place RUM lacked accurate details

6. 6
TRANSACTION TIMES ACCESSING SHAREPOINT ONLINE APP

7. 7
TRANSACTION TEST TIMING DETAILS FOR INDIAN LOCATION

8. 8
WATERFALL DIAGRAM – INTERESTING CALLOUTS

9. 9
NETWORK LEVEL CONTEXT IMPACTING SHAREPOINT ONLINE

10. 10
Long-term trend of Transaction time
(Home Page only vs With ADFS interaction)
With ADFS interaction by locationSharePoint home page only by location
CUSTOMER REPORTING
TEMPLATES

11. 11
Post SharePoint issue identification:
- Web transaction tests to go through ADFS and SharePoint
- Page was redesigned/updated
- Future exploring ExpressRoute and/or Geo-local
More issues being resolved:
- Leveraged ThousandEyes for cloud-based services & applications.
- Enterprise Agents additionally deployed agents across the world (25+)
- IaaS and SaaS-based applications for Azure & AWS
- Ariba OneView
- JDA
Agent Locations:
- Enterprise Agent sit on an, Intel NUC (mini PC) deployment ease and like4like
- Large to remote offices located in India, Brazil, South Africa, UK, China, Netherlands,
France, Russian Federation, Philippines, and Mexico and more.
RESULTS AND NEXT STEPS

12. THANK YOU!
SCOT CLARK