The document summarizes new product features and release highlights from ThousandEyes' March 2023 quarterly customer webinar. Key updates included: - Enhancements to monitoring of complex collaboration apps like Webex Calling with new dashboard widgets and metrics. - Improved automated session testing with auto-detection of optimal network protocols. - Integration with OpenTelemetry for increased operational efficiency and data correlation. - Expanded visibility across use cases through additional endpoint agent views, statistics, and SaaS application monitoring. - New browserbot testing options and an upgraded recorder tool to help resolve application issues.

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ThousandEyes Quarterly Customer Webinar Series
New Product Features and Release Highlights
March 2023

2. Featured speakers
Brian Tobia
Technical Marketing Engineer
Jonathan Zarkower
Senior Product Marketing Manager
© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.

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© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
Before We Begin…
• If you have any questions, please type them in the Questions window.
• If you have any audio problems, please chat us for help.
• A recording of this presentation will be sent to you in a few days.

4. New ThousandEyes Product Features
and Release Highlights - March 2023
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© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
Taming Complex Collaboration Apps
Resolving App Issues from More Angles
Unlocking Operational Efficiency
Expanding Visibility Across Use Cases

5. Taming Complex
Collaboration Apps
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New ThousandEyes Product and Release Highlights - March 2023
● Webex Calling Cloud Agents
● Automated Session Testing (AST) Auto-detect
Recently Released Features

6. Taming Complex
Collaboration Apps Webex Calling Cloud Agents
Dashboard Widgets
(quickly identify quality issues)
RTP metrics
(displays actual call performance)
Full Bi-directional Visibility into the
Webex Calling Platform

7. Taming Complex
Collaboration Apps Automated Session Tests: Auto-Detect Protocol
● Automated Session Tests (AST) can now auto-detect the
most effective network protocol for monitoring outgoing
sessions
● Eliminates the need to continually monitor and (potentially)
modify test settings based on app/location changes
● One-click setup for new tests
Optimized Agent Results and Zero-Config Test Setup
Setting will be default
for newly created
ASTs

8. Unlocking Operational
Efficiency
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New ThousandEyes Product and Release Highlights - March 2023
● ThousandEyes OpenTelemetry
● Dashboard Labels and API v7
Recently Released Features

9. ThousandEyes OpenTelemetry
Unlocking operational
efficiency
OTel Collector
Receivers Processors Exporter
ThousandEyes
data collection
Convert raw
data
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Data sent via OTLP
to Collector
Meta-data (correlation)
tags applied
Metrics and meta-data exported to
AppD or other OTel-speaking system
Customizable Visibility Across Tools Correlates Disparate Data at Scale Bridges Monitoring Gaps
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10. Dashboard Labels and Dashboard API v7
Unlocking operational
efficiency
● Create a Dashboard
● Update a Dashboard
● Create a Dashboard Snapshot
● Others
POST
POST
POST
/v7/dashboards/create
/v7/dashboards/{dashboardId}/update
/v7/dashboard-snapshots/create
New Versatile
API (v7) for the
Merged Dashboard
Custom
Dashboard
Labels
● Create a custom label
● Quickly identify frequently used views
● Categorize dashboards

11. Demo
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© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
Dashboard Labels

12. Expanding Visibility
Across Use Cases
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New ThousandEyes Product and Release Highlights - March 2023
● Endpoint Agent View and Agent Stats Update
● Expanded SaaS Monitoring With Internet Insights
Recently Released Features

13. Endpoint Agent View Updates
Expanding visibility
across use cases
Expansion in Endpoint Agent Search

14. Endpoint Agent View Updates
Expanding visibility
across use cases
Continuous Tracking of Wi-Fi Environments
Switching SSIDs
results in significant
link speed increase

15. Additional Endpoint Agent Statistics
Expanding visibility
across use cases
Wireless Details Displayed Alongside Endpoint Stats
Hotel lobby Wi-Fi on 2.4Ghz
channel could be the cause
of high packet loss

16. Additional Endpoint Agent Statistics
Expanding visibility
across use cases
Filter on Specific Agent Metrics to Identify Performance Issues
Agent exhibiting
consistently high latency

17. Additional Endpoint Agent Statistics
Expanding visibility
across use cases
Troubleshooting with Only Affected Agents

18. Additional Endpoint Agent Statistics
Expanding visibility
across use cases
See the Impact per Destination Server
All agents connected to this
destination were affected

19. Demo
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© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
Endpoint Agent Views

20. Expanded SaaS Monitoring in Internet Insights
Expanding visibility
across use cases
✔
✔
✔
✔
Finance
Streaming
New Additions to Application Catalog
Collab/Messaging
Social Media

21. Resolving App Issues
From More Angles
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New ThousandEyes Product and Release Highlights - March 2023
● New BrowserBot Test Options
● ThousandEyes Recorder Upgrade
● Cisco AppDynamics + ThousandEyes Integration
Recently Released Features

22. New Browserbot Options
Resolving app issues
from more angles
Permissions for Geolocation,
Camera and Microphone
Page Load Strategy
Browser’s Locale Support
Disable Screenshots

23. New Browserbot Options (cont.)
Resolving app issues
from more angles
Report Only on Most Important Metrics or Sites
CDN causing high page load times is good candidate for test exclusion Exclude unwanted metrics/URLs
Show only relevant page components in waterfall

24. Playback
ThousandEyes Recorder Upgrade
Resolving app issues
from more angles
● Provides an IDE for creating, validating, enhancing transaction test scripts based on your browser actions
● API Access and Login permissions allow use of Recorder IDE for script creation only
● Auto-generates the .js script with the necessary elements
● Allows playback of the recorded script to find any element errors
● Limits access to creating tests and credentials for more organizational control
Standalone Mode for the Recorder IDE

25. ThousandEyes Recorder Upgrade (cont.)
Resolving app issues
from more angles
Test Creation Mode for the Recorder IDE
● Script creation features same as Standalone Mode
● Access existing shared credentials in scripts
● Export to ThousandEyes platform by pre-configuring
test browser options
○ Transaction Timeout
○ Microphone and Camera
○ Geolocation
○ Exclude Domains/Object URLs
Create a new test in
the user’s account
Test Creation Mode for Recorder IDE

26. ThousandEyes + Cisco AppDynamics Integration
Resolving app issues
from more angles
AppD application health
status correlated with
ThousandEyes visibility
within ThousandEyes
views
Auto-discovery of
AppDynamics-
monitored app
domains
Expanded app
dependency
recommendations
and test templates
ThousandEyes insights
viewable within
AppDynamics via
exported OTeL metrics

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28. Q&A
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Next steps
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Resources
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www.thousandeyes.com/blog/
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https://www.thousandeyes.com/resources/?cat=tutorial
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© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.