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ThousandEyes Quarterly Customer Webinar Series
New Product Features and Release Highlights
March 2023
Featured speakers
Brian Tobia
Technical Marketing Engineer
Jonathan Zarkower
Senior Product Marketing Manager
© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
3
© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
Before We Begin…
• If you have any questions, please type them in the Questions window.
• If you have any audio problems, please chat us for help.
• A recording of this presentation will be sent to you in a few days.
New ThousandEyes Product Features
and Release Highlights - March 2023
4
© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
Taming Complex Collaboration Apps
Resolving App Issues from More Angles
Unlocking Operational Efficiency
Expanding Visibility Across Use Cases
Taming Complex
Collaboration Apps
5
New ThousandEyes Product and Release Highlights - March 2023
● Webex Calling Cloud Agents
● Automated Session Testing (AST) Auto-detect
Recently Released Features
Taming Complex
Collaboration Apps Webex Calling Cloud Agents
Dashboard Widgets
(quickly identify quality issues)
RTP metrics
(displays actual call performance)
Full Bi-directional Visibility into the
Webex Calling Platform
Taming Complex
Collaboration Apps Automated Session Tests: Auto-Detect Protocol
● Automated Session Tests (AST) can now auto-detect the
most effective network protocol for monitoring outgoing
sessions
● Eliminates the need to continually monitor and (potentially)
modify test settings based on app/location changes
● One-click setup for new tests
Optimized Agent Results and Zero-Config Test Setup
Setting will be default
for newly created
ASTs
Unlocking Operational
Efficiency
8
New ThousandEyes Product and Release Highlights - March 2023
● ThousandEyes OpenTelemetry
● Dashboard Labels and API v7
Recently Released Features
ThousandEyes OpenTelemetry
Unlocking operational
efficiency
OTel Collector
Receivers Processors Exporter
ThousandEyes
data collection
Convert raw
data
2
Data sent via OTLP
to Collector
Meta-data (correlation)
tags applied
Metrics and meta-data exported to
AppD or other OTel-speaking system
Customizable Visibility Across Tools Correlates Disparate Data at Scale Bridges Monitoring Gaps
3 4 5
1
Dashboard Labels and Dashboard API v7
Unlocking operational
efficiency
● Create a Dashboard
● Update a Dashboard
● Create a Dashboard Snapshot
● Others
POST
POST
POST
/v7/dashboards/create
/v7/dashboards/{dashboardId}/update
/v7/dashboard-snapshots/create
New Versatile
API (v7) for the
Merged Dashboard
Custom
Dashboard
Labels
● Create a custom label
● Quickly identify frequently used views
● Categorize dashboards
Demo
11
© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
Dashboard Labels
Expanding Visibility
Across Use Cases
12
New ThousandEyes Product and Release Highlights - March 2023
● Endpoint Agent View and Agent Stats Update
● Expanded SaaS Monitoring With Internet Insights
Recently Released Features
Endpoint Agent View Updates
Expanding visibility
across use cases
Expansion in Endpoint Agent Search
Endpoint Agent View Updates
Expanding visibility
across use cases
Continuous Tracking of Wi-Fi Environments
Switching SSIDs
results in significant
link speed increase
Additional Endpoint Agent Statistics
Expanding visibility
across use cases
Wireless Details Displayed Alongside Endpoint Stats
Hotel lobby Wi-Fi on 2.4Ghz
channel could be the cause
of high packet loss
Additional Endpoint Agent Statistics
Expanding visibility
across use cases
Filter on Specific Agent Metrics to Identify Performance Issues
Agent exhibiting
consistently high latency
Additional Endpoint Agent Statistics
Expanding visibility
across use cases
Troubleshooting with Only Affected Agents
Additional Endpoint Agent Statistics
Expanding visibility
across use cases
See the Impact per Destination Server
All agents connected to this
destination were affected
Demo
19
© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
Endpoint Agent Views
Expanded SaaS Monitoring in Internet Insights
Expanding visibility
across use cases
✔
✔
✔
✔
Finance
Streaming
New Additions to Application Catalog
Collab/Messaging
Social Media
Resolving App Issues
From More Angles
21
New ThousandEyes Product and Release Highlights - March 2023
● New BrowserBot Test Options
● ThousandEyes Recorder Upgrade
● Cisco AppDynamics + ThousandEyes Integration
Recently Released Features
New Browserbot Options
Resolving app issues
from more angles
Permissions for Geolocation,
Camera and Microphone
Page Load Strategy
Browser’s Locale Support
Disable Screenshots
New Browserbot Options (cont.)
Resolving app issues
from more angles
Report Only on Most Important Metrics or Sites
CDN causing high page load times is good candidate for test exclusion Exclude unwanted metrics/URLs
Show only relevant page components in waterfall
Playback
ThousandEyes Recorder Upgrade
Resolving app issues
from more angles
● Provides an IDE for creating, validating, enhancing transaction test scripts based on your browser actions
● API Access and Login permissions allow use of Recorder IDE for script creation only
● Auto-generates the .js script with the necessary elements
● Allows playback of the recorded script to find any element errors
● Limits access to creating tests and credentials for more organizational control
Standalone Mode for the Recorder IDE
ThousandEyes Recorder Upgrade (cont.)
Resolving app issues
from more angles
Test Creation Mode for the Recorder IDE
● Script creation features same as Standalone Mode
● Access existing shared credentials in scripts
● Export to ThousandEyes platform by pre-configuring
test browser options
○ Transaction Timeout
○ Microphone and Camera
○ Geolocation
○ Exclude Domains/Object URLs
Create a new test in
the user’s account
Test Creation Mode for Recorder IDE
ThousandEyes + Cisco AppDynamics Integration
Resolving app issues
from more angles
AppD application health
status correlated with
ThousandEyes visibility
within ThousandEyes
views
Auto-discovery of
AppDynamics-
monitored app
domains
Expanded app
dependency
recommendations
and test templates
ThousandEyes insights
viewable within
AppDynamics via
exported OTeL metrics
27
Upcoming Events
Connect With Your Account Team!
Q&A
28
© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
29
© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
Next steps
Blog
Learning
Resources
Connect with
your CSM
• Subscribe to our blog to keep up-to-date!
www.thousandeyes.com/blog/
• New tutorial videos on our features
https://www.thousandeyes.com/resources/?cat=tutorial
• Reach out to your CSM with any questions
30
© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.

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New ThousandEyes Product Features and Release Highlights: March 2023

  • 1. <placeholder for image> ThousandEyes Quarterly Customer Webinar Series New Product Features and Release Highlights March 2023
  • 2. Featured speakers Brian Tobia Technical Marketing Engineer Jonathan Zarkower Senior Product Marketing Manager © 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
  • 3. 3 © 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Before We Begin… • If you have any questions, please type them in the Questions window. • If you have any audio problems, please chat us for help. • A recording of this presentation will be sent to you in a few days.
  • 4. New ThousandEyes Product Features and Release Highlights - March 2023 4 © 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Taming Complex Collaboration Apps Resolving App Issues from More Angles Unlocking Operational Efficiency Expanding Visibility Across Use Cases
  • 5. Taming Complex Collaboration Apps 5 New ThousandEyes Product and Release Highlights - March 2023 ● Webex Calling Cloud Agents ● Automated Session Testing (AST) Auto-detect Recently Released Features
  • 6. Taming Complex Collaboration Apps Webex Calling Cloud Agents Dashboard Widgets (quickly identify quality issues) RTP metrics (displays actual call performance) Full Bi-directional Visibility into the Webex Calling Platform
  • 7. Taming Complex Collaboration Apps Automated Session Tests: Auto-Detect Protocol ● Automated Session Tests (AST) can now auto-detect the most effective network protocol for monitoring outgoing sessions ● Eliminates the need to continually monitor and (potentially) modify test settings based on app/location changes ● One-click setup for new tests Optimized Agent Results and Zero-Config Test Setup Setting will be default for newly created ASTs
  • 8. Unlocking Operational Efficiency 8 New ThousandEyes Product and Release Highlights - March 2023 ● ThousandEyes OpenTelemetry ● Dashboard Labels and API v7 Recently Released Features
  • 9. ThousandEyes OpenTelemetry Unlocking operational efficiency OTel Collector Receivers Processors Exporter ThousandEyes data collection Convert raw data 2 Data sent via OTLP to Collector Meta-data (correlation) tags applied Metrics and meta-data exported to AppD or other OTel-speaking system Customizable Visibility Across Tools Correlates Disparate Data at Scale Bridges Monitoring Gaps 3 4 5 1
  • 10. Dashboard Labels and Dashboard API v7 Unlocking operational efficiency ● Create a Dashboard ● Update a Dashboard ● Create a Dashboard Snapshot ● Others POST POST POST /v7/dashboards/create /v7/dashboards/{dashboardId}/update /v7/dashboard-snapshots/create New Versatile API (v7) for the Merged Dashboard Custom Dashboard Labels ● Create a custom label ● Quickly identify frequently used views ● Categorize dashboards
  • 11. Demo 11 © 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Dashboard Labels
  • 12. Expanding Visibility Across Use Cases 12 New ThousandEyes Product and Release Highlights - March 2023 ● Endpoint Agent View and Agent Stats Update ● Expanded SaaS Monitoring With Internet Insights Recently Released Features
  • 13. Endpoint Agent View Updates Expanding visibility across use cases Expansion in Endpoint Agent Search
  • 14. Endpoint Agent View Updates Expanding visibility across use cases Continuous Tracking of Wi-Fi Environments Switching SSIDs results in significant link speed increase
  • 15. Additional Endpoint Agent Statistics Expanding visibility across use cases Wireless Details Displayed Alongside Endpoint Stats Hotel lobby Wi-Fi on 2.4Ghz channel could be the cause of high packet loss
  • 16. Additional Endpoint Agent Statistics Expanding visibility across use cases Filter on Specific Agent Metrics to Identify Performance Issues Agent exhibiting consistently high latency
  • 17. Additional Endpoint Agent Statistics Expanding visibility across use cases Troubleshooting with Only Affected Agents
  • 18. Additional Endpoint Agent Statistics Expanding visibility across use cases See the Impact per Destination Server All agents connected to this destination were affected
  • 19. Demo 19 © 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Endpoint Agent Views
  • 20. Expanded SaaS Monitoring in Internet Insights Expanding visibility across use cases ✔ ✔ ✔ ✔ Finance Streaming New Additions to Application Catalog Collab/Messaging Social Media
  • 21. Resolving App Issues From More Angles 21 New ThousandEyes Product and Release Highlights - March 2023 ● New BrowserBot Test Options ● ThousandEyes Recorder Upgrade ● Cisco AppDynamics + ThousandEyes Integration Recently Released Features
  • 22. New Browserbot Options Resolving app issues from more angles Permissions for Geolocation, Camera and Microphone Page Load Strategy Browser’s Locale Support Disable Screenshots
  • 23. New Browserbot Options (cont.) Resolving app issues from more angles Report Only on Most Important Metrics or Sites CDN causing high page load times is good candidate for test exclusion Exclude unwanted metrics/URLs Show only relevant page components in waterfall
  • 24. Playback ThousandEyes Recorder Upgrade Resolving app issues from more angles ● Provides an IDE for creating, validating, enhancing transaction test scripts based on your browser actions ● API Access and Login permissions allow use of Recorder IDE for script creation only ● Auto-generates the .js script with the necessary elements ● Allows playback of the recorded script to find any element errors ● Limits access to creating tests and credentials for more organizational control Standalone Mode for the Recorder IDE
  • 25. ThousandEyes Recorder Upgrade (cont.) Resolving app issues from more angles Test Creation Mode for the Recorder IDE ● Script creation features same as Standalone Mode ● Access existing shared credentials in scripts ● Export to ThousandEyes platform by pre-configuring test browser options ○ Transaction Timeout ○ Microphone and Camera ○ Geolocation ○ Exclude Domains/Object URLs Create a new test in the user’s account Test Creation Mode for Recorder IDE
  • 26. ThousandEyes + Cisco AppDynamics Integration Resolving app issues from more angles AppD application health status correlated with ThousandEyes visibility within ThousandEyes views Auto-discovery of AppDynamics- monitored app domains Expanded app dependency recommendations and test templates ThousandEyes insights viewable within AppDynamics via exported OTeL metrics
  • 27. 27 Upcoming Events Connect With Your Account Team!
  • 28. Q&A 28 © 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
  • 29. 29 © 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Next steps Blog Learning Resources Connect with your CSM • Subscribe to our blog to keep up-to-date! www.thousandeyes.com/blog/ • New tutorial videos on our features https://www.thousandeyes.com/resources/?cat=tutorial • Reach out to your CSM with any questions
  • 30. 30 © 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.