Introduction to ThousandEyes Presented by Connor Wilson

1. Introduction To
ThousandEyes

2. © 1992–2021 Cisco Systems, Inc. All rights reserved. 2
Featured Speaker
Connor Wilson
Associate Solutions Engineer

3. 3
© 1992–2021 Cisco Systems, Inc. All rights reserved.
Agenda
• Introduction to ThousandEyes
– What is ThousandEyes?
– Use Case Overview
• Demo
– Supporting a Remote Workforce
– Digital Experience Monitoring
– ThousandEyes Internet Insights
• Q&A

4. Locations
Austin, USA
New York, USA
Seattle, USA
Toronto, CA
Tokyo, JP
Sydney, AU
Amsterdam, NL
Dublin, IE
London, UK
Munich, DE
HQ San Francisco
2010 Founded
We empower companies with Internet and
cloud intelligence enabling them to deliver
superior digital experiences.
Global 2000
Companies
160+ 6 of the 7
Top US
Banks
20 of the 25
Top SaaS Companies
8 of the 10
Top Global Software
Companies
85+
Fortune 500
Companies
4
© 1992–2021 Cisco Systems, Inc. All rights reserved.

5. 5
© 1992–2021 Cisco Systems, Inc. All rights reserved.
Internet connectivity is business critical
Devices & Things
Mobile / WFH Users
Campus & Branch Users
DC/Private Cloud
SaaS
IaaS
Internet

6. 6
© 1992–2021 Cisco Systems, Inc. All rights reserved.
Apps
Customer
DX
You
r People
Employee
DX
You
r
Lack of visibility into
external networks
No visibility into critical employee
applications
Lack of insight into ongoing
SD-WAN initiative
Infrastructure
Modern
WAN
You
r
Common Enterprise Problems
No insight into customer
facing applications
Inability to accurately troubleshoot
remote worker problems
Problems holding providers
to promised SLAs
Can’t verify connectivity
from outside world
Trouble pinpointing root causes of
employee issues
Unable to measure site-to-
site performance

7. 7
© 1992–2021 Cisco Systems, Inc. All rights reserved.
See Experience from Every Vantage Point
Data
Center
Data
Center
SaaS
IaaS
CDN
DNS
DNS Provider
Security Provider
API
Customer
Cloud Endpoint
Enterprise

8. 8
© 1992–2021 Cisco Systems, Inc. All rights reserved.
The Real World Journey from Data Center Apps
Branch
Offices
Enterprise Data Center
hosts all applications
Enterprise WAN (MPLS)

9. 9
© 1992–2021 Cisco Systems, Inc. All rights reserved.
To Cloud and Internet-Centric IT
Branch Offices
Datacenter
Internet Cloud
Enterprise SD-WAN

10. 10
© 1992–2021 Cisco Systems, Inc. All rights reserved.
• Inside-Out monitoring
(on-prem)
• Deployment Options
– OVA / Physical
Appliance
– Linux Package/NUC/rPI
– Docker
– Cisco ASR 1k / ISR 4k
• Commonly for internal
applications, SaaS and
Site-to-Site
Lightweight SaaS Deployment
• Last-mile monitoring
• Extends network and
service visibility in a way
that is agnostic to the
location of the user
• Deployment Options
– Operating Systems
• Windows 7 / 8/ 8.1 / 10
• Mac OS X 10.9 / 10.10 / 10.11
– Browsers
• Google Chrome 41+
• Internet Explorer 11+
Enterprise Agent Endpoint Agent
• Outside-In monitoring
• 400+ Locations
– Tier 2 and 3 service
providers, broadband, cloud
– www.thousandeyes.com/map
• Commonly for
customer/public facing
applications
Cloud Agent

11. 11
© 1992–2021 Cisco Systems, Inc. All rights reserved.
Use Cases
Modern WAN SD-WAN Network Devices Endpoints / LAN
Employee DX
Cloud Security
Customer DX BGP Routing
CDN providers ISP
VoIP
IaaS Providers SaaS Providers UCaaS/Collaboration
DDoS Security
Websites & Apps DNS Services

12. 12
© 1992–2021 Cisco Systems, Inc. All rights reserved.
Cloud/SaaS Adoption Lifecycle Best Practices
Baseline
performance from
user locations to
instance (latency,
page load)
Ensure all sites can
optimally connect to
Cloud/SaaS edge
Remediate providers
Test to
Cloud/SaaS
instance from
user locations
(remote users,
office locations)
Define success
criteria, alerts for
each location
Develop and train
on escalation
procedures
Proactively monitor
network & application
layers
Deploy endpoint
agents for remote
workforce
Set up self-service
dashboards for
internal users
Continuously
monitor and
optimize
Cloud
Lifecycle
Readiness
Deployment
Operations

13. 13
© 1992–2021 Cisco Systems, Inc. All rights reserved.
ThousandEyes Internet Insights™
Based on
ThousandEyes
global collective
intelligence dataset
Business-class
visibility into macro
internet issues
Authoritative view of
Internet health

14. Dashboards, Reports
and Alerts

15. 15
© 1992–2021 Cisco Systems, Inc. All rights reserved.
Track Service Objectives with Dashboards

16. 16
© 1992–2021 Cisco Systems, Inc. All rights reserved.
Understand the Experience of Your Remote Workers
Real-time visibility into
employee experience
using SaaS and Internal
Web Applications
Measure the performance
of Collaboration Tools
(WebEx, Teams, Slack, etc.)
Insight into Wi-Fi,
LAN and local ISP
performance
Understand
the impact
of system
bottlenecks
on employee
experience

17. 17
© 1992–2021 Cisco Systems, Inc. All rights reserved.
Dashboards – Remote Workers

18. 18
© 1992–2021 Cisco Systems, Inc. All rights reserved.
Reports – Remote Workers
VPN Health
Browser Experience
(Summary)
Browser Experience
by User

19. Demo
Remote Workforce

20. Copyright ©2020 ThousandEyes, Inc. All Rights Reserved. 20
• Employee Productivity Blind Spots
– Is it an application problem?
– An issue with the VPN or network?
– A problem in the Service Provider network?
– Bottleneck in the user’s Wi-Fi or laptop?
The Shift To WFH

21. 21
© 1992–2021 Cisco Systems, Inc. All rights reserved.
Endpoint Agent Use Cases
1. Monitor employee experience from anywhere at any time
o Remote workers
o Call centers
o Traveling executives
2. “Last Mile” monitoring
o Insight into the user’s web site experience and ISP performance
o Network topology views - Wireless
3. Troubleshoot performance and connectivity issues
o Correlate end user issues with historical and near real-time user data

22. Demo
Digital Experience

23. 23
© 1992–2021 Cisco Systems, Inc. All rights reserved.
Cloud Blindness is Costly
Detection
(MTTD)
Extremely Long Problem Isolation
(MTTI)
Resolution
(MTTR)
Service desk
costs spiking
App experience
unpredictable
Cloud outages
impact revenue
and brand
SD-WAN
projects hit
unexpected
ISP issues
Costly war-rooms
wasteful finger
pointing

24. How IT Needs to Transform
INTERNET
VISIBILITY
Non-existent Multi-layered, end-to-end, complete
PLANNING Blind roll out Proactive baselining
OPERATIONS Finger pointing Collaboration
PROBLEM
ISOLATION
Uncertain, ineffective Immediate, decisive
PROBLEM
RESOLUTION
Hours to days Minutes
Copyright ©2020 ThousandEyes, Inc. All Rights Reserved. 24

25. Demo
Internet Insights

26. 26
© 1992–2021 Cisco Systems, Inc. All rights reserved.
ThousandEyes Internet Insights™
Based on
ThousandEyes
global collective
intelligence dataset
Business-class
visibility into macro
internet issues
Authoritative view of
Internet health

27. 27
© 1992–2021 Cisco Systems, Inc. All rights reserved.
Enterprises face ‘Internet-sized’ Challenges
Optimize digital portfolio
Scale service assurance
Users anywhere
Outages ~50+ daily
MTTI hours
Services unreliable
Providers slow to respond
Vendor selection blind

28. Customer Case Studies

29. OUTAGE CASE STUDY
Copyright ©2020 ThousandEyes, Inc. All Rights Reserved. 29
AWS Outage Impacts SD-WAN
Access to Workday
AWS suffers a large outage that
causes multiple SD-WAN
branches to lose access to
Workday
Link to Data

30. OUTAGE CASE STUDY
Copyright ©2020 ThousandEyes, Inc. All Rights Reserved. 30
Github Suffers Massive
DDoS Attack
Github suffers a massive DDoS
attack and recovers fast with
mitigation from Akamai Prolexic
Link to Data

31. OUTAGE CASE STUDY
Copyright ©2020 ThousandEyes, Inc. All Rights Reserved. 31
Cloud Migration Gone Wrong
A planned move of their online
betting site to AWS did not
produce the desired result
Link to Data

32. OUTAGE CASE STUDY
Copyright ©2020 ThousandEyes, Inc. All Rights Reserved. 32
Fastly CDN Outage Impacts
Pinterest
Grubhub, Pinterest and other
critical services impacted due to
an outage in Fastly’s network
Link to Data

33. OUTAGE CASE STUDY
Copyright ©2020 ThousandEyes, Inc. All Rights Reserved. 33
DNS Outage Impacts Southwest
DNS server unavailability due to
ISP outage impacts Southwest
customers
Link to Data

34. Cisco Integrations

35. 35
© 1992–2021 Cisco Systems, Inc. All rights reserved.
IBN switching customers with DNA Advantage or Premier licenses get the
equivalent of 1 test @ 5min from an Enterprise Agent (i.e. 22,320 units /
month).
IBN Embed Offer Overview
What switches are included?
• High end switches only: C9300,
C9300L, C9300AG and C9400
• Offer only applies if catalyst has a
DNA Advantage or Premier
license
What licenses are included?
• DNA Advantage and Premier only
(not Essentials!)
• Offer available for brownfield (i.e.
existing DNA licenses pre-April
2021); or at time of transaction
(new/renewal) via Greenfield