How McGraw-Hill Transformed ITOps to Mitigate Digital Risks
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David Mann, Senior Director of Global Network Services at McGraw-Hill discusses the evolution of McGraw-Hill into a digitally transformed business and how a revised IT operations and visibility stack is critical to eliminate digital risks to deliver superior learning experience to their customers.
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How McGraw-Hill Transformed ITOps to Mitigate Digital Risks
- 1. How McGraw-Hill Transformed ITOps to Mitigate Digital Risks David Mann, Sr. Director of Global Network Services, McGraw-Hill Archana Kesavan, Sr. Product Marketing Manager, ThousandEyes
- 2. @ThousandEyesMcGraw-Hill | Agenda • Welcome & Introduction • McGraw-Hill’s Digital Transformation • Adapting to Digital Transformation Archana Kesavan Sr.Product Marketing Manager ThousandEyes @archana_k7 David Mann Sr.Director, Global Network Services McGraw-Hill • Modern Ops IT Stack • Optimizing with ThousandEyes • Q&A 2
- 3. @ThousandEyesMcGraw-Hill | About ThousandEyes Network Intelligence solution that helps you understand performance from every user to every application over any network Routing User App End-to-End Performance Data User Experience App Performance Routing Topology Network Topology Enterprise, Endpoint and Cloud Agents Network Connectivity Device Performance Digital Experience Modern WAN Cloud Adoption 3
- 4. McGraw-Hill | @ThousandEyes Improving outcomes and delivering ed tech at scale across higher education and K-12 We partner with… 14,000+authors and educators in various fields and study. 4
- 5. McGraw-Hill | @ThousandEyes Digital Transformation Challenges Increased external dependencies • How do users access online applications • Increasing third-party vendors —Content Delivery Networks —Cloud applications Risks of doing business online • Prone to security threats such as DDoS 5
- 6. McGraw-Hill | @ThousandEyes How Does IT Cope With these Challenges? Invest in a technology stack best suited for digital transformation Address the visibility “blindspot” Adopt a ”customer-first” model across the entire organization 6
- 7. McGraw-Hill | @ThousandEyes Before Digital Transformation: The IT Monitoring Stack 7 Monitoring Category IT Management Domain Presentation Layer All IT Service Management All APM Internally Developed Apps & Services IT Infrastructure Mgmt (SNMP) Internal Data Center & WAN infrastructure Network Perf Mgmt & Diagnostics (Flow/PCAP) Network Capacity Mgmt (Flow) Log Mgmt All
- 8. McGraw-Hill | @ThousandEyes Digital Transformation Creates a Visibility Blindspot 8 Monitoring Category IT Management Domain Presentation Layer All IT Service Management All APM Internally Developed Apps & Services IT Infrastructure Mgmt (SNMP) Internal Data Center & WAN infrastructure Network Perf Mgmt & Diagnostics (Flow/PCAP) Network Capacity Mgmt (Flow) Log Mgmt All Internal Data Center & WAN infrastructure Cloud-Specific Mgmt (CloudWatch) Cloud Infrastructure Missing Visibility Digital Experience ISP, DNS, CDN, DDoS. CASB providers SaaS providers SD-WAN Internet transport Internet Routing IT Infrastructure Mgmt (SNMP) Network Perf Mgmt & Diagnostics (Flow/PCAP) Network Capacity Mgmt (Flow)
- 9. McGraw-Hill | @ThousandEyes After Digital Transformation: The IT Monitoring Stack 9 Monitoring Category IT Management Domain Presentation Layer All IT Service Management All APM Internally Developed Apps & Services Log Mgmt All Internal Data Center & WAN infrastructure Cloud-Specific Mgmt (CloudWatch) Cloud Infrastructure IT Infrastructure Mgmt (SNMP) Network Perf Mgmt & Diagnostics (Flow/PCAP) Network Capacity Mgmt (Flow) Digital Experience ISP, DNS, CDN, DDoS. CASB providers SaaS providers SD-WAN Internet transport Internet Routing
- 10. McGraw-Hill | @ThousandEyes Optimizing Networks & Operations with ThousandEyes Custom Service Dashboards Incident Response Operational EnhancementEnhancing Customer Service Interactions 10
- 11. McGraw-Hill | @ThousandEyes Enhancing Customer Service Interactions McGraw Hill customer losing access to their site periodically during the day Uninterrupted availability after fault diagnosis 11
- 12. McGraw-Hill | @ThousandEyes Enhancing Customer Service Interactions Uninterrupted availability after fault diagnosis 12
- 13. @ThousandEyesMcGraw-Hill | Custom Service Dashboards 13
- 14. McGraw-Hill | @ThousandEyes Incident Response Operational Enhancement Availability to services dropped at an alarming rate Blast radius of the outage c 14
- 15. McGraw-Hill | @ThousandEyes DDoS Attack Path Visualization 15 Signature of a DDoS attack manifests through elevated packet loss on the network
- 16. McGraw-Hill | @ThousandEyes 16 Elevated Packet Loss during DDoS Attacks
- 17. McGraw-Hill | @ThousandEyes 17 Visualizing DDoS Remediation
- 18. McGraw-Hill | @ThousandEyesMcGraw-Hill | Continuously validate through your cloud journey 18