Adam Litman presents at ThousandEyes Connect in London on how Refinitiv is using ThousandEyes to help deliver exceptional digital experiences to its customers.

1. The unpredictable
nature of delivering
Financial Services
over the Internet
June 13th, 2019

2. 2 The (un)predictable nature of delivering Financial Services over the Intenet
Table of contents
Introduction
About Refinitiv 03
Adam Litman 04
Managing the unmanaged – how Refinitiv uses ThousandEyes to ensure service levels
Why ThousandEyes 05
Monitoring availability 06
Monitoring network performance parameters 07
Supporting change 08
Move to Cloud 09
Use case 1 10
Use case 2 11
Use case 3 12
Q&A 13

3. 3 The (un)predictable nature of delivering Financial Services over the Intenet
About Refinitiv

4. 4
• 11 years in the company
• Started with Private Delivery, moved to Internet 4 years ago
• ICE is a team of 7 focusing on network performance, part of IRE Network group
• Involved also in security and customer experience
The (un)predictable nature of delivering Financial Services over the Intenet
Adam Litman
Director, Internet Center of Excellence

5. 5
• More and more customers moving to the Internet
• Multiple incidents related to Internet Delivery with no root cause
• Customers putting blame on Product, not network
• True proactive approach to impairments in the Internet
The (un)predictable nature of delivering Financial Services over the Intenet
Why ThousandEyes

6. 6 The (un)predictable nature of delivering Financial Services over the Intenet
Monitoring availability
HTTP server tests

7. 7 The (un)predictable nature of delivering Financial Services over the Intenet
Monitoring network performance parameters
Bi-directional tests using Cloud units and Enterprise Agents

8. 8 The (un)predictable nature of delivering Financial Services over the Intenet
Supporting change
Move of a specific /24 from one DC to another, ensuring availability and minimum downtime
DDoS simulation testing

9. 9
• Strategic company decision to move towards the Cloud
• Multiple requests from Product Owners asking for same monitoring and insight as for on-prem Internet delivered products
• Cloud Agents to Refinitiv product monitoring
• Refinitiv Network to Cloud via Internet monitoring
• Direct Connection monitoring
The (un)predictable nature of delivering Financial Services over the Intenet
Move to the Cloud

10. 10 The (un)predictable nature of delivering Financial Services over the Intenet
Use case 1 – Monitoring a Transaction
Migration from another 3rd party tool – support from Customer Success Team

11. 11 The (un)predictable nature of delivering Financial Services over the Intenet
Use case 2 – Extremely long page load time for a Risk product
Identified data hosted only from US even though CDN used, found one server with variable response time

12. 12 The (un)predictable nature of delivering Financial Services over the Intenet
Use case 3 – Local Internet Outage – Outage Detection
Customers in Taiwan reporting issues with our Product while "Youtube" works

13. 13
• Quote from Infrastructure Service Managers, Product Network teams:
“I like Internet, everything is clear and
root cause is easy to identify, Private
delivery is where we struggle”
The (un)predictable nature of delivering Financial Services over the Intenet
Closing quote

14. Thank you