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BT10
Business Analysis & Requirements
6/8/2017 3:00:00 PM
BT10 Impact Maps: Let Your Goals
Drive Your Product Features
Presented by:
Mathias Eifert
Excella Consulting
Brought to you by:
350 Corporate Way, Suite 400, Orange Park, FL 32073
888-­‐268-­‐8770 ·∙ 904-­‐278-­‐0524 - info@techwell.com - https://www.techwell.com/
Mathias Eifert
Excella Consulting
A coach and advocate for agility at all organizational levels, Mathias Eifert has
more than fifteen years' experience using lean and agile approaches to improve
clients' processes and build better products. As a consultant to both public and
private sector organizations, Mathias helps clients discover the power of
shortened feedback loops to manage uncertainty, optimize the customer
experience, and maximize business value. He is particularly focused on coaching
organizations to apply agile and lean principles to create their own best practices
rather than relying solely on acquired processes. Active in the DC Agile
community, Mathias is a frequent presenter at conferences and local user
groups.
How to Make Value-Driven
Prioritization a Reality
Mathias Eifert
Impact Mapping
Mathias Eifert
Lean/Agile Coach at Excella Consulting
CSM, CSPO, CLP, ICP-ATF, ICP-ACC, CSQE
Applied Lean & Agile principles for 15+ years
Process Improvement
BA / Software Developer / Solution Architect
ScrumMaster / Lean/Agile Coach
Mathias.Eifert@excella.com
@excellaco
impactmapping.org
3
Gojko
Adzic
4
5
6
What Are We After?
5
Features
Outcome User Behavior
Impact Organizational
Goals
Output
Squirrel-Driven
Product Management
Changing the Equation
Plan
Driven
Value/Vision
Driven
Vision/Val
ue Driven
Based on Jim Highsmith, Ken Collier, Gojko Adzic
Constrained
Projected
Requirements
Cost Schedule
Cost Schedule
Features
Traditional Agile
Plan
Driven
Vision/Value
Driven
A visualization of scope and
underlying assumptions,
created collaboratively by
senior technical and business
people.
What Is an Impact Map?
8
What Does It Look Like?
9
Online Game Example
10
Why?
Who?
How?
What?
The Bigger Picture
23
Feature Buckets
11
Customer
Requests
Customer
Delight
Metrics
Movers
Nash
How Do We Build a Map?
30
Seed the Map
31
Find Alternatives
32
20
How Do We Use the Map?
34
User Stories
35
“We are poor at assessing the
VALUE of ideas”
Ron Kohavi and Roger Longbotham
Assumptions
37
We believe that
[doing this]
for [these people]
will achieve [this outcome/impact].
We’ll know this is true when we see
[this market feedback].
Jeff Gothelf, Author “Lean UX”
What?
Who?
How?
Why?
Testable Hypothesis
38
What Do We Measure?
39
Measure
Lagging
Leading
GOAL: Hire 100% more
people in the next 6 months.
Let’s Build an Impact Map!
41
Spend no more than $150,000.
METRIC:
Scale Meter Benchmark Break-even/
Minimum
Target
# of hires Recruiting
system
20 30 40
Don’t start with senior stakeholders
Distinguish actors from implementers
Use hypothesis format to differentiate
‘what’s from ‘how’s
Ask: “How do we measure this?”
Building Your First Map
42
Different Contexts, Different Uses
43
Start with the goal, features last
Your backlog is a set of value assumptions
Pick the cheapest, fastest way
Stop when you’re done
Use this approach creatively
Key Points
44
Mathias.Eifert@excella.com
Mathias.Eifert@excella.com
References
46
https://www.impactmapping.org/
https://www.infoq.com/articles/most-impact-mapping
https://www.oreilly.com/ideas/four-reasons-to-use-the-one-metric-that-
matters
https://blog.adamnash.com/2009/07/22/guide-to-product-planning-three-
feature-buckets/
http://www.exp-
platform.com/Documents/2015%20Online%20Controlled%20Experiments_E
ncyclopediaOfMLDM.pdf

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Impact Maps: Let Your Goals Drive Your Product Features