The secret ingredients to a great service culture - TOPdesk on Tour Denmark 2019
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The document discusses building a great service culture through focusing on employee engagement. It recommends taking three small steps: motivating employees by allowing them to find work as natural as play, guiding employees with values over rules, and building on employee strengths instead of focusing on improving weaknesses. Taking these steps to create a positive culture can result in higher customer satisfaction, employee effort, productivity, and profitability. The overall message is that a strong service culture starts with engaged employees and having people at the center of technology.
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The secret ingredients to a great service culture - TOPdesk on Tour Denmark 2019
- 1. TOPdesk on Tour #topdeskontour The secret ingredient to building a great service culture
- 2. TOPdesk on Tour Ron van Haasteren International Brand Strategist, TOPdesk NL
- 5. TOPdesk on Tour#topdeskontour Say hello to Annabelle Answers • Tonight • 5:30 • 2 adults • 1 child • Baby seat please Confirmation • Tonight • 7:30 • 1 person
- 10. TOPdesk on Tour#topdeskontour People should be at the centre of technology #topdeskontour
- 12. TOPdesk on Tour#topdeskontour “Over the next decade literally every company will compete on the basis of customer experience” #topdeskontour
- 17. TOPdesk on Tour It’s all about the egaged employees
- 18. TOPdesk on Tour
- 19. TOPdesk on Tour 81% higher customer satisfaction score 81% higher customer satisfaction score
- 20. TOPdesk on Tour 57% more effort on the job 57% more effort on the job
- 21. TOPdesk on Tour 20% higher productivity 20% higher productivity
- 22. TOPdesk on Tour 21% higher profitability 21% higher profitability
- 24. TOPdesk on Tour#topdeskontour “Pleasure in the job puts perfection in the work” - Aristoteles - #topdeskontour
- 29. TOPdesk on Tour #topdeskontour It’s all about the culture Three small steps…
- 30. TOPdesk on Tour#topdeskontour The steps to take • Motivation • Values • Strengths
- 32. TOPdesk on Tour#topdeskontour Motivation People find work as natural as play #topdeskontour
- 34. TOPdesk on Tour#topdeskontour Values Guide with values over rules #topdeskontour
- 36. TOPdesk on Tour#topdeskontour Strengths Build on strengths instead of focusing on improving weaknesses #topdeskontour
- 38. TOPdesk on Tour#topdeskontour Let’s sum up… #topdeskontour
- 39. TOPdesk on Tour #topdeskontour Thank you!