2. “Supply inspiration and ideas all
along various supply chains to help
people perform better and take
accurate decisions in an ever
changing environment”
3. Focus on PRICE and your customer will say :
LESS, LESS, LESS
Focus on VALUE and your customer will say :
MORE MORE MORE
9. The art of asking questions
How do you….
When was the last time….
Tell me about….
What if you….
How do you feel about…
What is your opinion on…
10. The art of active listening
What is the real business
concern behind the words ?
What has been deleted ?
What has been generalized
?
What has been distorted ?