If you’re looking for the most flexible, reliable and sustainable Workplace Recovery service to span both short and long-term disruptions, you won’t find a more capable provider with an unblemished 100% recovery success track record than SunGard Availability Services.

1. Sustaining a
AVAILABILITY SERVICES successful
recovery with a
FLEXIBLE WORKPLACE RECOVERY flexible service
Benefits at a glance A robust solution harnessing your
Most proven method to mitigate and
employees’ goodwill
survive office disruptions But goodwill, loyalty and energy can be
Cost-effective, Opex based purchase model stretched to breaking point if you make your
employees lives too difficult with unrealistic
Employee convenience: reduced
plans that require them to commute an extra
commuting times 1-3 hours per day to a single recovery centre
Accommodates ‘near and far’ over a sustained period of time.
recovery strategies
SunGard’s Workplace Recovery infrastructure
Minimises effects of long-term and wide- is so flexible, standardised and agile, we
area disruptions can provide your employees with multiple
Reduces the risk of regulation, compliance Workplace Recovery locations based on
and standards breeches clusters of where they live, as well as where
they work. Employees can benefit from more
Safe and secure working environment. realistic commuting times, thereby maintaining
their energy levels and the goodwill needed to
If you’re looking for the most flexible, reliable
achieve and sustain a successful recovery.
and sustainable Workplace Recovery service
to span both short and long-term disruptions, This enables you to build a recovery plan based
you won’t find a more capable provider with on a ‘near and far’ recovery strategy to deal
an unblemished 100% recovery success track with both small and large-scale incidents.
record than SunGard Availability Services. E.g.: recover close to your office if your heating
system fails, but a fix is imminent; and recover
Sustainable recovery requires further away to mitigate the effects of any
committment from your staff incident that means your staff may need to
work away from your usual office location
The ability to recover not just from short- for a matter of weeks.
term but also from wide area and long-term
disruptions is at the heart of SunGard’s Our flexibility applies to all front
Workplace Recovery service. In our
and back office roles
experience, more and more organisations
are realising that successful and sustainable We can provide this service for dealing and
recovery plans are reliant on the goodwill, trading; call centres, back office, creative
loyalty and energy of their employees. and design environments plus multiple shift
Especially when it comes to high impact patterns of working without any loss of PC
disruptions caused by flooding, explosion and and telephony functionality.
other wide area events – Buncefield, 7/7 and
recent summer floods bear testimony to this.

2. FLEXIBLE WORKPLACE RECOVERY
Sustaining a successful recovery with a flexible service
Standardised, premier recovery You will never have to share a suite
infrastructure and processes
Unlike some other providers, with SunGard
The principle we follow is to provide you you never have to share a suite with another
with the same everyday office experience, organisation. All your inbound calls are
the only thing that changes is the view out securely contained within your suite and
of the window. To deliver that experience directed to your staff either in a staged
we make the whole recovery process as Telephony Recovery process as your staff
simple and automated as possible. We arrive at our recovery centres, or to another
achieve this by standardising our entire location of your choice. All without the need
IT infrastructure, PC, network, telephony, for a telephone receptionist or the risk of the
software, processes and security to highly calls being incorrectly redirected to another
resilient specifications, so that we eliminate firm. Your staff get to keep all their familiar
compatibility conflicts. Our resilience, scale numbers and the telephony functionality they
and operating model is ideal for operations are used to, all of which makes recovery a
of all flavours: from all sizes of government smoother, more efficient process.
agencies to the largest of enterprises,
mid size and small to medium sized firms. The value of SunGard’s Workplace
This can only be achieved by targeting and Recovery
spending significantly more on infrastructure
In wide area disruptions, people are
investment than any other provider to
increasingly adept at working in smaller,
maintain our customers’ confidence in the
geographically dispersed teams, using IT and
quality of our service. And our 100% success
telephony to unite them into one effective
recovery track record.
recovery team. The payback to them is a
reasonable commuting time to the nearest
Mix shared and dedicated facilities
recovery centre without major disruption to
to suit your budget
their private lives. Whilst the payback to the
We offer you the choice of having your own business is happier staff who are more willing
dedicated suites. That are for your exclusive and ready to support the recovery – and
use only or you can enjoy the value of shared henceforth continued competitive presence –
office suites where a number of organisations of the business.
subscribe to a recovery suite or facility. Or
you may require a mix of both. With our With SunGard, you just know the
shared suites we carefully manage the risk service is going to work
to ensure that the same suite is never called
The Workplace Recovery market has seen a
upon at the same time but should the centre
number of new entrants in recent years and
become unavailable for another reason,
whilst it’s fairly easy to provide an office to
we seamlessly recover your business and
work in, you need to be confident that your
information to next available recovery centre
provider can help your people connect with
as we can point your information to wherever
their information and telephony to carry on
it’s needed, including your inbound calls,
‘business as usual’ whilst maintaining your
within minutes.
customer’s regular experience of doing
business with you.
With our experience we can help to you to
achieve this and keep you on the right side of
compliance, standards and regulations – be
they security, financial, health and safety or
quality. You also need to be confident that
your provider can also cope with a disruption
to their own operations, hence why SunGard
Availability Services is certified to

3. Dundee
BS 25999 across all of our SunGard Workplace Recovery
UK Workplace Recovery
Livingston
Centre locations in the UK
Centres. Currently we
are the only recovery
provider to hold BS 25999
certification for our
Workplace Recovery Centres.
Borehamwood
Above all else you need confidence
that having paid for the service you City
Recovery
Campus
won’t be let down when you really Elland LTC
LONDON
ONDON
need us it. That’s why we have well Warrington Theale
established, robust repeatable South Bank
Docklands
Recovery
Recovery Campus
processes, with well administered Stockport Campus
change controls. This forward Leicester
Coventry Leatherhead
planning, combined with Crawley
regular testing and your most Milton Keynes
recent backup information
means we never have to invent Bristol
your recovery on the day. Livingston
Stockport Dundee
Our recovery is incredibly
Leicester Poole Warrington
fast, reliable and effective.
Coventry Milton Keynes
SunGard Workplace Network and
Data Centre connectivity in the UK
Livingston
Stockport Dundee
Theale Borehamwood
Leicester Warrington
Coventry Milton Keynes
Bristol London – CRC
Theale Borehamwood
Multiple
Leatherhead
Communications London – SBRC – SBR
Bristol
Providers London – CRC
Multiple
Leatherhead
Communications London – SBRC – SBR
Crawley Providers London – SBRC – PG
Crawley London – SBRC – PG
Poole London – DRC
Poole London – DRC
Elland TC4
Elland TC4 SunGard National Network (UK)
Flexible, resilient, scaleable connectivity:
Gb – single feed
LTC Hounslow SunGard National Network (UK)
Docklands TC2 Gb – dual, diverse feeds
Flexible, resilient, scaleable connectivity:
Gb – single feed >Gb - dual, diverse feeds
LTC Hounslow Docklands TC2 Gb – dual, diverse feeds
Tb - 'ScaleNet' optical feeds
>Gb - dual, diverse feeds
Tb - 'ScaleNet' optical feeds Workplace Recovery Centre
Woking TC3 Workplace Recovery Centre Fully Resilient Technology Centre
Woking TC3 Fully Resilient Technology Centre

4. FLEXIBLE WORKPLACE
RECOVERY
Sustaining a successful
recovery with a flexible service
SunGard’s Workplace Recovery – UK Capability Metrics
Recovery track record – 100% success The most secure offices – logical and
Experience – the most in the industry, physical security standardised at every site
spanning five decades with additional measures optional
Service quality – industry leading: 9/10 Always available – we‘ll never ask you to
customers would recommend SunGard cut your team or share a recovery suite with
another subscriber
260+ expert staff dedicated to recovery
and nothing else 1Gb dual and diverse resilient network
between recovery centres*:
The only full service recovery provider
certified to BS 25999 Terabit connectivity between data centres†
23 Workplace Recovery Centres situated Telephony Recovery – in as little as
close to 19 key UK conurbations ten minutes, with staging options and
complete flexibility for both TDM and IPT
UK: 13,800 positions in total with 7,500 diverted to any location
shared flexible positions, offering:
No telephony service interruptions when
– London region: 8,800 positions with additional customers are recovered
4,000 shared flexible positions
Four fully resilient Technology Centres
– 650+ dealing positions in the UK for full production hosting
– 70 Apple iMac media and creative Remote server connectivity – no need to
positions in London travel to our data centres
– Flexible dealing and trading positions High specification enterprise level IT,
– Flexible back office positions phones, dealer boards – standardised
across the UK
– Flexible call centre positions
Physical and virtualised desktop
Multiple shift working patterns on the
environments recovered.
same position
* Milton Keynes and Dundee do not have diverse links
† Between Docklands and LTC
United Kingdom & European Head Office, 12-13 Bracknell Beeches, Old Bracknell Lane West,
Bracknell, Berkshire RG12 7BW 0800 143 413 infoavail@sungard.com www.sungard.co.uk
© 2010 SunGard Availability Services
SunGard and the SunGard logo are trademarks or registered trademarks of SunGard Data Systems Inc. or its subsidiaries in the
US and other countries. All other trade names are trademarks or registered trademarks of their respective holders.
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