The document discusses the use of personas at the University of Warwick to improve the user experience of their SAP system. It provides an overview of the university's SAP usage history and infrastructure. It then demonstrates how personas can reduce training time, development time, and testing time by creating intuitive interfaces for specific user groups. The personas project has led to happier users and benefits for various departments. Requirements for the personas version 3 release include running on NetWeaver 7.40 or higher and supporting HTML5.
1. Personas in Practice
Increasing user adoption at the University of
Warwick
Steve Rumsby
2. Agenda
• Demo of current Personas project
• Demo of Personas development process
• Personas requirements – skillsets and
technical infrastructure
3. University of Warwick
Undergraduates 12,400
Postgraduates 5,300
Staff 4,500
Revenue £460m
4. SAP Usage & History
• Financials (FI, CO, MM, SD, PS) live in
1999 on 4.0B
• Service Management live in 2000
• Upgrade to 4.7 in 2004
• Upgrade to ERP6 EHP5 in 2013
• Upgrade to ERP6 EHP7 in 2014
5. Improving User Experience
• Web Dynpro
• ITS
• GUIXT
• SAPUI5
• Workflow
• Portal
• Adobe Forms
• Duet Enterprise
• Mobile
• SAP Screen
Personas
http://scn.sap.com/community/gui/blog/2013/04/19/sap-user-interface-technologies
6. University Campus
Service Management
Planned orders 9k
Reactive orders 40k
Total budget
maintenance +
new build
£25m
7. Demo
Cost codes Purchase orders
Helpdesk Service order display
8. Benefits
• Reduced training time
– Training course for Estates reduced in length by 50%
• Reduced development time
– Perfect for design thinking/agile techniques
– User involvement is critical
• Reduced testing time
– Underlying SAPgui transactions have to be tested
anyway
– Very little extra Personas testing needed
9. • Happier users
– “It’s been my first time seeing or using SAP and I
found it very easy and straightforward.”
– “This is so easy. Is it even possible to make a
mistake?”
Benefits
10. Development Demo
• Tailoring a screen – version 2
• Building a script – version 3
11. Personas v3 features
• No Silverlight – HTML5 based
• JavaScript scripting
• Better performance
• Themes
• Works in SAPgui
• Migration from v2
13. Skills required
• Business process knowledge
• Design thinking
• Visual/UI design
• Programming
14. Contacts
Steve Rumsby
steve.rumsby@warwick.ac.uk
@steverumsby
http://scn.sap.com/people/steve.rumsby
Personas on SCN
http://scn.sap.com/community/gui
Hinweis der Redaktion
This is IW33 – Service Order display. Now Service Management is used in many different organisations around the world, to manage sometimes quite complex things. A service order has a lot of information on it. You can see here there are 10 tabs, some tabs have to be scrolled to see everything on them, and some tabs, like this one, have further tab containers on them. This one has a second tab container further down. For us, we need very little of the information on a service order, but what we do need is scattered everywhere, and some of it is actually nowhere on these tabs at all. Let’s look at my users have to do to get the information they need.
After reworkjing IW33 with Personas, for our users it looks like this. This is a static image, not a video. The information from the four corners of the transaction and beyond has been collected together in one screen.
So that’s a fairly extreme example of simplifying a transaction, but you can see the possibilities Personas gives you to make life easier for your users. Using this transaction is certainly much more efficient now, and that is part of the attraction for our users. The main attraction, though, is that they no longer have to remember where all that information is and how to get to it. For occasional users that’s much more important than efficiency.
But simplifying transactions isn’t all you can do with Personas. When our users log into SAP here’s what they see…
I call this an active Launchpad. It has buttons for launching transactions of various sorts, but also things happen directly on this screen without every, seemingly, moving away. Let me show you one part of it.
