This document provides a personal communication report for Stephen Heaston. It analyzes his primary and secondary communication patterns according to how he behaves at work, how he sees himself, and how others see him. Across all three perspectives, his primary pattern is Expressive and his secondary is Analytical. The report also provides details on his communication strengths and weaknesses, core values, desires and motivations. It describes how he prefers to communicate and how others perceive him based on his Expressive and Amiable patterns. Overall, the report aims to help Stephen understand his own communication style and how to interact more effectively with others.

1. Personal Communication Report
Name Pattern A/R
Stephen Heaston
Expressive
Analytical
65
68
Throughout this report, you will see references to your primary and secondary patterns according to Behavior at Work, How You See
Yourself, and How Others See You (written as "Primary Pattern Name"/"Secondary Pattern Name"). This section summarizes the
significance of primary and secondary patterns and gives a broad overview of each of the four patterns of communicationTM.
Primary
Pattern:
The predominant set of characteristics that influence and guide an individual in communication. It also influences how
one works, prioritizes, allocates time, makes decisions, resolves conflict, and operates under pressure.
Secondary
Pattern:
Blends with one's primary pattern to balance, temper, and broaden one's nature allowing an individual increased
flexibility in communication.
Your communication patterns according to three perspectives are listed below; explanations of those three areas can be found further
into the report.
Behavior at Work:
How You See Yourself:
How Others See You:
Expressive / Analytical
Expressive / Analytical
Expressive / Amiable
Behavior At Work
82478643731210008006004002000ExpressiveAnalyticalAmiableDominant
How You See Yourself
78368055321510008006004002000ExpressiveAnalyticalAmiableDominant
How Others See You
7306776145010008006004002000ExpressiveAmiableAnalyticalDominant
Dominant Expressive Analytical Amiable
These graphs detail the degree to which you use the four patterns according to three perspectives. The highest pattern on each graph
is designated as your primary pattern for that section. The second highest pattern is designated as your secondary pattern.
Assertiveness is the degree to which you are willing to make your needs and wishes known to others.
Responsiveness is the degree to which you are willing to express and share emotions and feelings in order to build relationships.
AssertivenessResponsiveness65680255075100
Your ideal job is: Your ideal job allows you to: Your ideal job expects you to:
Fast paced
Challenging
Self-governing
Unconventional
Influential
Other centered
People oriented
Relational
Seek immediate results
Work in various locations
Make expedient decisions
Be vocal
Assume/accept roles of leadership
Be warm
Be welcoming
Maintain a flexible schedule
Be resilient
Be self sufficient
Take decisive actions
Be innovative
Champion new ideas
Be perceptive of the feelings of others
Have a positive attitude
Be sympathetic
Knowing when and how to temporarily modify our natural patterns allows us to communicate more effectively. The next two pages
comprise suggestions on how you can modify the levels of assertiveness and responsiveness natural to your patterns. Again,
assertiveness is a sliding scale of the forcefulness with which you make your needs and wishes known to others. Responsiveness is a
sliding scale of the degree to which you express and share or rely upon emotions and feelings in building relationships. Please note,
you may have coaching points in this section on how you can both increase and decrease your assertiveness and/or responsiveness.
This is quite natural as each of us use more than one pattern and should modify differently depending upon the situation.
Decreasing Assertiveness
Allocate Extra Time to Focus on Details - In your excitement to enact change, you often focus on the broad objectives without
attending to more tedious details. Increase your reliability by taking care of the details.
Invest in Your Existing Relationships - Highly assertive individuals often spread themselves too thin by constantly making
new contacts. Make sure you do not blow off familiar people to make an impression on new ones.
Reduce Your Impatience and Restlessness - Slow down and let others catch up with the pace you've set. Remember that
just because they can't keep up with you doesn't mean they can't help you reach your goal or solve the problem.
Talk More Slowly and Softly - Turn down your volume level and back off on the speed of your delivery. You can often leave
others behind in conversation so make an effort to pace yourself.
Think Before Verbalizing - Take the time to study all of the facts of a situation before speaking. Saying the first thought that
pops into your mind is often a mistake.
Decreasing Responsiveness

2. Accept Responsibility for Your Actions - When things go wrong, your first inclination might be to blame someone else. In
such situations, objectively look at whatever responsibility might be yours for the problem.
Concentrate on Facts and Details - Be more data and evidence oriented. Paying more attention to supporting logic and
details will allow you to be more effective on the task side of your job.
Have a More Acute Awareness of Time - Use a watch, reminders, alarms, or whatever you need to pay more attention to the
time and your commitments related to it.
Limit Relationship Factors - Pay a little less attention to the people around you so that you can concentrate on your work. You
will not hurt your relationships, but you will perform your job more professionally.
Restrain Impulsiveness - Allowing your emotions to strongly influence your actions can result in poor decisions that will be
regretted.
Research
The assessment you took is based on the groundbreaking work of renowned Harvard Professor Dr. Gordon Allport.
Since refined by a team of PhDs, our 24-question assessment has proven to be extremely accurate.
Two studies, one conducted by Keystone Research Labs and one conducted by BYU, have shown that individuals who take the
assessment find their reports to be around 90% accurate.
Varying factors, including your state of mind or if you received input from others, can affect the accuracy of your results.
If you find your report to be inaccurate, we encourage you to retake it keeping in mind who you are as a comprehensive whole,
not according to what specific roles or people have expected you to be.
If you would like more information on the history of Persogenics and Dr. Allport's work, please visit us on the web at
www.persogenics.com
By completing the Persogenics Assessment, you have taken the first step towards experiencing more productive and
meaningful relationships in every aspect of your life.
Understanding communication patterns begins with having a thorough grasp of your own.
This report will help you understand every aspect of your communication pattern.
The knowledge you will gain will make it easier for you to effectively approach different situations and interact more successfully
with others.
Dominant High Assertiveness LowResponsiveness
Individuals using the Dominant pattern are direct, candid, open, and even forceful in communicating with others and, as such, may
seem over-serious and abrupt to others. They seek to control personal feelings, information they communicate, and other people.
They are fundamentally task oriented and resiliently drive for results. They prefer to confront situations and find quick resolution.
Expressive High Assertiveness High Responsiveness
Individuals using the Expressive pattern use lots of gestures and expressions in communicating with others. They are very people
oriented and love to make lots of connections. They are energetic, emotional, opinionated, and even loud. Always ready to take risks
and volunteer, they love adventure and to be needed. In their everyday activities, they tend to lack focus and dislike routine.
Analytical LowAssertiveness LowResponsiveness
Individuals using the Analytical pattern are controlled in their vocalizations, gestures, and actions. In addition to being task oriented,
they care a great deal about making sure that tasks are done correctly the first time. They use facts, details, and past experience to
make careful and systematic decisions. They often prefer to work alone and may seem detached from their emotions.
Amiable LowAssertiveness High Responsiveness
Individuals using the Amiable pattern are considerate communicators who are very group oriented wanting to make sure that everyone
feels comfortable and appreciated. They are diplomatic, patient, cooperative peacemakers who prefer to avoid risk and conflict. They
tend to talk and move at a slow or moderate pace. They may, at times, appear noncommittal and conforming.
Behavior At Work
Expressive
Analytical
82478643731210009008007006005004003002001000ExpressiveAnalyticalAmiableDominant
800-
1000
High
You use this pattern
frequently and others can
easily identify that you
use it.
650-
799
Medium
You use this pattern
regularly, also in frequent
conjunction with other
patterns.
500-
649
Low
Though you often use it,
characteristics of this
pattern are not
immediately obvious to
others.
When necessary, you

3. 350-
499
Situational
utilize characteristics of
this pattern for effective
communication.
200-
349
Sometimes
Persogenics concepts will
help you learn to use
these characteristics in
communication.
0-
200
Seldom
Using characteristics of
this pattern is very difficult
for you.
This section details your patterns of communication according to your own perspective. Starting from this basis will allow you a better
understanding of how to interact with others.
Your Significant Characteristics at Work
Strengths:
Confident
Inspiring
Unhesitant
Judicious
Preservant
Weaknesses:
Complaining
Impatient
Reactive
Rigid
Moralistic
Core Governing Values
When you are at work, your outstanding traits come to the forefront. We use our outstanding traits almost exclusively to function in our
work environment.
In a work environment your preferred communication pattern is Expressive/Analytical. You tend to be eager to provide assistance in
any way possible. Under favorable circumstances you work to maintain a friendly, thoughtful, and fun atmosphere. You enjoy working
around others because for you it relieves the stresses and pressures that come along with work. Under trying circumstances, you seek
to resolve the situation by offering advice to others, giving suggestions, rendering physical help, or taking on tasks that go beyond your
normal duties. While you prefer to work with others as an outlet for your need for social interaction, when your job requires you to
perform alone you function quite well in that way. You really are at your best when there are people around you that can give you
positive feedback and who can serve as outlets for your need to help and interact. Your relationship skills show up strongly in the way
you work and the way you assert your ideas and opinions. Any time you come into a situation where you have a good idea of what
should be done and you need to convince others about the merits of that idea, you apply your people skills, pouring on emotional
appeal and utilizing pertinent facts in an effective combination.
Basic Desires and Motivation
As your behavior changes when in your working environment so do your motivations. Your communication pattern becomes more
focused and intense under the pressure of work.
At work you are aware of the needs and feelings of those around you and you go out of your way to do everything you can to help
alleviate the pressures they are experiencing. Because of all of the effort you put into helping those around you, you feel that you
should receive recognition for it. This is rooted in your drive to keep everyone around you happy, and your need for the recognition is
linked with your desire to achieve. You also feel driven to give positive feedback to others on the tasks they perform; you are a firm
believer in giving credit where it is due.
You look for ways to relieve tension and make tasks and projects fun for all involved despite any negative circumstances that might be
present. Your first inclination may be to attack a problem with no clear goal or method in mind of how to attack it. You don't always give
in to that inclination, in fact, you have the skills and sense necessary to organize effective strategies. You try and cub this initial
implusive behavior as much as possible in a work environment.
How You See Yourself
Expressive
Analytical
78368055321510009008007006005004003002001000ExpressiveAnalyticalAmiableDominant
800-
1000
High
You use this pattern
frequently and others can
easily identify that you
use it.
650-
799
Medium
You use this pattern
regularly, also in frequent
conjunction with other
patterns.
500-
649
Low
Though you often use it,
characteristics of this
pattern are not
immediately obvious to
others.
When necessary, you

4. 350-
499
Situational
utilize characteristics of
this pattern for effective
communication.
200-
349
Sometimes
Persogenics concepts will
help you learn to use
these characteristics in
communication.
0-
200
Seldom
Using characteristics of
this pattern is very difficult
for you.
This section details your patterns of communication according to your own perspective. Starting from this basis will allow you a better
understanding of how to interact with others.
Significant Characteristics You See in Yourself
Strengths:
Communicative
Convincing
Warm
Fact oriented
Organized
Weaknesses:
Flaky
Procrastinating
Undisciplined
Critical
Overly literal
Core Governing Values
Your outstanding traits are those facets of your personality most visible to you. They are the behaviors at which you excel as well as the
ways you most often express yourself.
Your preferred communication style is Expressive/Analytical: friendly, someone who has a cheerful word for everyone; thoughtful,
considerate of the needs of others; fun, the kind of person who others like to be around; and helpful, the kind of individual who is eager
to provide assistance to others. You are very much a people-person: you enjoy being around people and you don't have any problems
being the center of attention.
You prefer to be with other people, either socially or in work situations. Even so, in situations where you are left alone, you are
comfortable and don't feel any pressing need for others to be around you. You are a persuasive person, but you persuade in a friendly,
courteous manner. You prefer to persuade others from an emotional, sympathetic standpoint; you use a non-intimidating combination
of emotion and logic. One area where your people skills really shine is when you are helping others. You derive a great deal of
satisfaction from giving useful help to anyone who needs it of you. You especially like rendering help in the form of advice on personal
or work-related problems as well as giving suggestions on anything that might be needed. You are not afraid to jump in and physically
help in doing projects yourself for others.
Basic Desires and Motivation
Every person has a differing set of motivators. While others may share a similar blend of desires and motivations, your unique,
personal mix is as follows:
You seek to build relationships both on a personal level through communication as well as through the tasks that you do, which is one
reason why you derive so much fulfillment from helping others. You strive for achievements that bring recognition to yourself, but you
are also quite generous in acknowledging the accomplishments of others. Part of this drive shows up in how you meld your need to
build and maintain relationships with the tasks that you perform on a daily basis. In your daily activities you look for ways to make tasks
and projects fun for everyone. You like social events and activities, but you prefer events that are organized and have meaning or a
purpose with which you can identify. Your nature is spontaneous, causing you to be prone to make impulsive decisions. You often find
that when you look back at such decisions and analyze them, you regret having made them at all. You also sometimes experience
buyer's remorse, regretting the purchase of impulse-buys. You may also over-commit yourself, basing your commitments on feelings
before considering the facts of the situation. However, you are conscientious about following through, and you do so with flair and
excellence even when over-committed.
How Others See You
Expressive
Amiable
7306776145010009008007006005004003002001000ExpressiveAmiableAnalyticalDominant
800-
1000
High
You use this pattern
frequently and others can
easily identify that you use
it.
650-
799
Medium
You use this pattern
regularly, also in frequent
conjunction with other
patterns.
500-
649
Low
Though you often use it,
characteristics of this
pattern are not immediately
obvious to others.

5. 350-
499
Situational
When necessary, you
utilize characteristics of
this pattern for effective
communication.
200-
349
Sometimes
Persogenics concepts will
help you learn to use these
characteristics in
communication.
0-
200
Seldom
Using characteristics of
this pattern is very difficult
for you.
Understanding how others perceive you may help you improve your self-image and self-confidence and help you understand how to
more effectively relate with others around you.
Significant Characteristics Others See in You
Strengths:
Extroverted
People oriented
Relaxed
Affable
Diplomatic
Weaknesses:
Long-winded
Overconfident
Unreliable
Meandering
Retiring
Core Governing Values
These are the attributes most visible to those around you. They are things you do best, make you stand out from the crowd and are the
variety of ways you express yourself and communicate with others.
People see your pattern as Expressive/Amiable: an energetic, friendly person who is fun to talk with. Others know that you love to be
involved in everything, and the more active and outgoing the activity is the better you like it. They like the way you carefully state your
opinions and how your approach to communication prevents misunderstandings that could lead to conflicts. People see how you
perform in a highly visible and dynamic way but you maintain an air of modesty despite your achievements and your abilities.
Your indomitable optimism is something that others appreciate about you because you use it to encourage and motivate them. To
others, it may appear that when you want to convince them of something you take a "salesman" approach. Even so, they appreciate
the easy, low-pressure way you try to persuade them. People can easily see how skillful you are in conversation and how enjoyable
you can make it for them whenever you speak together. Your smooth and tactful nature generates an atmosphere of goodwill and
pleasant enthusiasm.
Basic Desires and Motivation
The unique set of forces that drive you are not as apparent to those around you as your outstanding traits are. As others come to know
you better, they begin to see what motivates you by observing how you act and perform.
At first people perceive that you are motivated by a desire to be as active and outgoing as you can. To them you obviously want to be
involved in everything that goes on and you dislike being left out of anything important. They can see that you like to perform in a
colorful, high-profile manner but that despite your level of performance you maintain a low-key disposition. They most likely come to
understand that you perform this way because of your need to accomplish at a high level, and that you stay humble because you don't
want to appear arrogant to anyone.
In a similar way, it is easy for others to see that you want to be popular, accepted, and liked by everyone. And as with everything, you
don't want to appear prideful about your popularity. It is also easy to see that you like to receive recognition for your achievements.
People come to realize that your desire for prestige includes not only your personal accomplishments but your professional
aspirations as well. This shows up in the kind of job at which you want to work and the kind of company you want to work for, both of
which would be prestigious and very much in the public eye.
Possible Need for Improvement
All of us have areas in which we need to improve. The following are a few suggestions that will give you some ideas of how to improve
your interactions with others.
Behavioral Challenges
While you may feel that the following information does not fit you exactly, look for things that are applicable to you.
Although positively perceived by others in most situations, there are aspects of your communication pattern that you may need to be
mindful of in order to improve.
One of the most easily identified areas is in the way you make your decisions. Deciding impulsively feels right at the time of the
decision, but often can cause remorse or regret at a later time. This can create in you internal conflict, because you really feel
that your decision-making is right, but you often find out later that it wasn't.
You want to be more venturesome and bold but when you are in situations where opportunities and challenges arise you often

6. find yourself unable to decide.
You can't seem to choose between things like deferring to somone or defying them and taking a chance, pausing to consider
what to do or just persisting with your bold plan, or rebuffing someone who rubs you the wrong way or trying to befriend them.
Possible Negative Perceptions
Understanding how others may negatively perceive you, whether accurately or not, can give you the information you need to improve
your relationship and communication with them.
You are naturally eager to volunteer, and because of this you may commit yourself to tasks for which you either don't have much
experience or don't have enough time to complete.
Your natural concern for others may cause you to be too easy with marginal workers and unable to properly motivate them. If you
do get upset at someone, you almost always try to find a way to make up with them.
Others may sometimes find you unpredictable: fun and spontaneous one moment, focused and serious the next.
Although your intentions are usually good, others may sometimes find you to be perfectionistic, thinking you are too picky about
details.
Your desire to socialize combined with your easy-going nature may cause you to be perceived as one who has difficulty staying
focused and completing tough assignments.
A Neutral Perspective
In reading this information, try to keep an open mind. Take the opportunity to step back from the view we've presented you and look at
it from a more neutral angle. Do not look at yourself in a personal light this time; look at yourself objectively, as if you are viewing
someone else entirely. From this perspective, think about how the behavior patterns described above would be viewed by those on
the receiving end.
People who decide impulsively are often viewed as being overly emotional or even unsound in their judgment. Furthermore, the results
of the regret over poorly made decisions can adversely affect work performance and emotional stability. Some people will view this as
being frivolous, scattered, and an unrealistic and unstable method of decision-making. People who are concerned more with
maintaining relationships than with achieving results can be viewed as lacking commitment. This can present an image of someone
who is too soft to really motivate and handle people.
To try and eliminate these perceptions simply remember that you have natural skills that give you the ability to endear others to you
and gain their support. You also have the natural ability to think through a process to get work done or to overcome obstacles. You can
dissipate negative perceptions by focusing harder on tasks, reviewing your objectives, and taking time to organize and plan
strategies. You should also remember to stop and think about the situation before making commitments and not be afraid to motivate
with more sternness.