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From Buzzwords To Business Eucom 12.7.09

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Steve Radick
Steve Radick

My presentation at the 2010 U.S. European Command Public Affairs Conference

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From Buzzwords to Business - Social Media’s Impact on a Traditional Government Consulting Firm Steve Radick, Associate Booz Allen Hamilton This document is confidential and is intended solely for the use and information of the client to whom it is addressed.
So who am I? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Booz Allen (circa 2006) did a good job of connecting people to information… … but wasn’t so good at connecting people to people
The Intelligence Community’s wiki, Intellipedia, was our first realization of social media’s potential
Moving from a buzzword to a business… ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object]
[object Object]
[object Object]
[object Object]
[object Object]
[object Object]
[object Object]
[object Object],Communications Outreach Knowledge Management Customer Service Social Media
[object Object]
Fast forward to today – social media is more than just a service offering, it’s a fundamental part of doing business ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Social media is helping to change the way we engage with current and existing clients
The business impact of social media goes beyond just dollars and cents though
While our missions may differ, our successes and struggles with social media aren’t all that different ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Where do we (you) go from here? ,[object Object],[object Object],[object Object],[object Object],[object Object]
Questions?

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From Buzzwords To Business Eucom 12.7.09

  • 1. From Buzzwords to Business - Social Media’s Impact on a Traditional Government Consulting Firm Steve Radick, Associate Booz Allen Hamilton This document is confidential and is intended solely for the use and information of the client to whom it is addressed.
  • 2.
  • 3. Booz Allen (circa 2006) did a good job of connecting people to information… … but wasn’t so good at connecting people to people
  • 4. The Intelligence Community’s wiki, Intellipedia, was our first realization of social media’s potential
  • 5.
  • 6.
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  • 16. Social media is helping to change the way we engage with current and existing clients
  • 17. The business impact of social media goes beyond just dollars and cents though
  • 18.
  • 19.