We analyzed 385 interactions with buyers looking for computerized maintenance management software to find out their pain points and why they are seeking new software.

1. Computerized Maintenance
Management Software
BuyerView | 2014
Insight into today’s software buyer

2. Prospective Buyers’ Current Methods
Percent of sample
Nearly half of prospective buyers (48 percent) mentioned that they currently use
manual methods, such as paper or spreadsheets.
Manual methods
Other CMMS
Nothing
Proprietary program
Combination of systems
ERP system
EAM system
Work order system
Inventory system
0% 10% 20% 30% 40% 50%

3. Top Reasons for Software Purchases
With 62 percent of mentions, most buyers cite a desire to improve efficiency and
streamline operations.
Percent of sample
Improve efficiency
Go electronic
Needs update
Missing features
Poor interface
Growth of business
Save money
Technical issues
Support issues
0% 25% 50% 75%

4. Top Reasons for Replacing Existing Software
Percent of sample
We found that 37 percent of buyers who were replacing an existing CMMS wanted
to improve efficiency, and another 24 percent wanted a “more modern” system.
Improve efficiency
Needs update
Missing features
Poor interface
Technical issues
Growth of business
Support issues
Go electronic
0% 10% 20% 30% 40%

5. Top-Requested CMMS Features
Percent of sample
One-quarter mentioned preventative maintenance functions, or asset management
(22 percent) or work order management (21 percent).
Preventative maintenance
Asset management
Work order management
Inventory management
Reporting features
Predictive maintenance
Mobile capabilities
Purchase orders
Barcoding
0% 10% 20% 30%

6. Deployment Preferences
Seventy one percent of buyers didn’t have a specific preference for deployment.
On-premise (14 percent) and web-based (15 percent) ranked similarly.
15%
14%
71%
No preference stated
On-premise
Web-based

7. Prospective Buyers’ Time Frames for Implementation
The vast majority (80 percent) of buyers said they would make a decision in fewer
than three months. Only 17 percent plan to take three to six months.
3%
17%
80%
Less than 3 months
3 to 6 months
6 to 12 months

8. Demographics: Prospective Buyer Size by Number of Users
Over 50 percent of the buyers we spoke with only require access for two to five
users, and another 20 percent need access for six to 10.
1%
3%
6%
3%
8%
20%
51%
9%
1
2 to 5
6 to 10
11 to 15
16 to 20
21 to 50
51 to 100
100+

9. Demographics: Prospective Buyer Size by Number of Assets
A majority of buyers (36 percent) report that they oversee just one building,
vehicle or machine, and another 26 percent manage between two and four.
4%
4%
6%
5%
9%
11%
26%
36%
1
2 to 4
5 to 9
10 to 24
25 to 49
50 to 99
100 to 199
200+

10. Demographics: Prospective Buyer Size by Number of Employees
Most buyers (37 percent) said they have 101 to 500 employees to manage. In
general, most buyers oversee somewhere between 21 and 500 employees.
7%
4%
37%
21%
18%
7%
4%
2%
1
2 to 5
6 to 10
11 to 20
21 to 50
51 to 100
101 to 500
501 to 1,000
1,001+

11. Read the full report
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12. Software Advice™ is a trusted resource for software buyers. The company's
website, www.softwareadvice.com, provides detailed reviews, comparisons and
research to help organizations choose the right software. Meanwhile, the company’s
team of software analysts provide free telephone consultations to help each
software buyer identify systems that best fit their needs. In the process, Software
Advice connects software buyers and sellers, generating high-quality opportunities
for software vendors.
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