CRM, Sales and Marketing with Ungerboeck Imex 2018 - Enhancing the organiser journey The customer journey experience - ibtm 2017 Imex 2017: Service-Exzellenz dank Zusammenarbeit EVVC Management Fachtagung 2015: Veranstaltungen im digitalen Zeitalter IBTM 2016: How venues stand out of the competition - 5 strategies to support event planners EVVC Managementfachtagung 2016: Lead-Generierung, Akquise und Kundenmanagement in Veranstaltungszentren 
