Requirement Elicitation Techniques

Business Analysis
Training
Requirement Elicitation
Techniques

Classification: Restricted
Agenda
• Requirements Engineering
• Project Scope
• Landscape of Requirements
• Properties of Requirements
• Types of Requirements
• Stakeholder
• Requirements Elicitation
• Techniques

Project Scope
Defining the proposed project scope includes:
• Describing business objectives
• Determining expected deliverables at a high level in terms of products,
services or
other outcomes
• Documenting business assumptions and constraints
• Building a statement of the anticipated work effort

Project Scope

Project Scope Vs Product Scope
• Project Scope
• Product Scope
• Solution Scope

Vision

Landscape of Requirements
 A condition or capability needed by a
stakeholder to solve a problem or achieve an
objective.
A condition or capability that must be met or
possessed by the system or system component
to satisfy a contract, standard, specification or
other formally imposed documents .
A documented representation of a condition or
capability as in (1) or (2).
What is a Requirement?

Properties of Requirements
 Functionality – What the system can do.
Constraints – What the system cannot do.
Contents – What must be present in the system.
Condition - A state that must exist at a particular time.
Process - How a system provides a capability.

Types of Requirements
Business Requirements are higher level requirements of the goals, objectives
or needs of the enterprise. They describe such things as the reasons why a
project is initiated, what the project will achieve, and the metrics which will be
used to measure its success. Business Requirements describe needs of the
organization as a whole, and not groups or stakeholders within it. They are
developed and defined through enterprise analysis.
User Requirements are statements of the needs of a particular stakeholder or
class of stakeholders. They describe the needs that a given stakeholder has
and how that stakeholder will interact with a solution. Stakeholder
requirements serve as a bridge between business requirements and the
various classes of solution requirements. They are developed and defined
through requirements analysis.

Solution Requirements describe the characteristics of a solution that meet
business requirements and stakeholder requirements. They are developed and
defined through requirements analysis. They are frequently divided into sub-
categories:
Functional Requirements describe the behavior and information that the
solution will manage. They describe capabilities the system will be able to
perform in terms of behaviors or operations.
Non-functional Requirements capture conditions that do not directly relate
to the behavior or functionality of the solution, but rather describe
environmental conditions under which the solution must remain effective or
qualities that the systems must have. They are also known as quality or
supplementary requirements. These can include requirements related to
capacity, speed, security, availability and the information architecture and
presentation of the user interface.

Transition Requirements describe capabilities that the solution must have in
order to facilitate transition from the current state of the enterprise to a
desired future state, but that will not be needed once that transition is
complete. They are differentiated from other requirements types because
they are always temporary in nature and because they cannot be developed
until both an existing and new solution are defined. They typically cover
data conversion from existing systems, skill gaps that must be addressed,
and other related changes to reach the desired future state. They are
developed and defined through solution assessment and validation.
Assumptions and Constraints identify aspects of the problem domain that
are not functional requirements of a solution and will limit or impact the
design of a solution.

Requirements Engineering
• Requirements Engineering, also called as Requirements analysis, is the
process of determining user expectations for a new or modified product.
These features, called requirements, must be quantifiable, relevant and
detailed. In software engineering, such requirements are often called
functional specifications

Business Requirements Initiation
• Stakeholder Analysis
• Apply Requirement Elicitation Techniques
• Sort the Requirements
• Prioritize Requirements
• Validate Requirements

Stakeholder Analysis
• Identify Stakeholders
• Stakeholders Listing Document
• Stakeholders Summary
• RASCI Matrix-Responsible, Accountable, Supporting, Consulted, Informed

Who is Stakeholder?
• A stakeholder is any person or organization that is actively involved in a
project, or whose interests may be affected positively or negatively by
execution of a project.
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Stakeholders
• Customers
• Users
• Management
• Competitors
• Regulators

Stakeholder Analysis – RACI Matrix

Cont’d…
Focus Groups
• It is a technique where prequalified stakeholders and SMEs are brought
together to elicit their attitudes/ideas about a product, service or result
• It is guided by a moderator who help the group focused and produces the
report
• Focus group can gather in a same room or online over network
• It can be utilized during any life-cycle state: exploratory, under development,
ready to launch, or in production
• It is typically more structured unlike brainstorming where goal is to actively
seek broad, creative, even exaggerated ideas

Cont’d…Interviews
• It is a common/easy technique used in requirement gathering
• It is a formal or informal direct talking approach to gather information
• Performed by either prepared or spontaneous questions and
recording responses
• It may be one to one or one to multiple or multiple to multiple
• This technique helps in obtaining highly focused business process
knowledge from stake holder
• This approach needs less planning and less stakeholder commitment
for small groups

Cont’d…Observations
• It is a direct way of viewing individuals in their work environment to see how a
task, job or a process is carried out
• This method is used when user has difficulty allotting time or articulating
requirement
• It is also called as Job Shadowing or Following people around
• It is also used to study the detailed process and to uncover hidden requirements
• This technique is appropriate when documenting details about current processes
or if the project is intended to enhance or change the current process
• Types of Observation:
• Passive/Invisible
• Active/Visible

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Cont’d…Prototyping
• It is providing a working model of a expected product
• It gives better clarity in visual form rather than just oral or written representation
of requirements
• Prototypes can be created by various mock-ups and it helps users in
experimenting, providing feedback and revision
• When sufficient revisions are done to prototype, then the requirements gathered
are moved to next phase of the project
• Types of Prototype:
• Horizontal – Eg: Just UI with no backend logic gives overview
• Vertical – Eg: Both UI and logic gives deep understanding

Cont’d…Facilitated Work Shops
• It is a most effective & structured way to gather and deliver high
quality cross-functional requirements quickly
• It is a highly productive focused event attended by carefully selected
key stakeholders and subject matter experts for a short, intensive
period
• It is guided and moderated by a facilitator who has strong subject
knowledge/experience
• This technique helps in identifying issues and get resolved quickly
than individual sessions
• It is also called as JAD session where it brings users and development
team together
• It can promote trust, mutual understanding, and strong
communications among the project stakeholders and project team

Cont’d…Questionnaires and Surveys
• It is set of written questions to gather requirement from wide range of people in
very short period of time
• These questions/surveys are sent to stakeholders and SMEs
• This technique is used when statistical analysis is required among the ideas
• Types of Questions:
• Closed – Questions with predefined list of responses/answers
• Open ended – Questions which are open to answer anything
• Normally Closed questions are used in Surveys as it helps analyzing the responses
faster

Thank you

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