1. Presented BY:
M.SHIVANI
MA PSYCHOLOGY, 3RD SEM.
ROLL NO: 1003-16-318-011

5. A situation in which an employee expresses
organizationally desired emotions during
interpersonal transactions at work.
› It causes Emotional dissonance – Inconsistencies
between the emotions people feel and the
emotions they project.

6. Felt emotions – emotions that are an individual’s
actual emotions.
Displayed emotions – emotions that are those that
the organization requires workers to show and
considers appropriate in a given job.

8. Displaying fake emotions requires us to suppress
real ones, which can be done in two ways:
Surface acting is hiding inner feelings and
forgoing emotional expressions in response to
display rules
Deep acting is trying to modify our true inner
feelings based on display rules.

11. › Burnout is a state of chronic stress that leads to:
physical and emotional exhaustion. cynicism and
detachment. feelings of ineffectiveness and lack of
accomplishment.
› Burnout consists of three interrelated parts:
emotional exhaustion, depersonalization, and
diminished personal accomplishment.

12. Emotional exhaustion is a chronic state of physical
and emotional depletion that results from
excessive job and/or personal demands and
continuous stress.
Signs:
-Chronic fatigue.
-Insomnia.
-Forgetfulness/impaired concentration and
attention
-Physical symptoms.
-Increased illness.
-Loss of appetite.
-Anxiety.

13. Depersonalization
Depersonalization is an altered state of self-
awareness and identity that results in a feeling of
dissociation, or separation, from oneself, one’s
surroundings, or both.
Signs:
-Loss of enjoyment
-Pessimism.
-Isolation.
-Detachment.

14. Diminished personal accomplishment
Signs:
- Feelings of apathy and hopelessness
- Increased irritability
- Lack of productivity and poor performance

15. › Keep expectations realistic
› Reducing workload
› Relax at work
› Take allocated lunch breaks
› Consider a career break
› Develop and maintain interests outside of work
› Using full holiday entitlement

16. THANK YOU!