5. A situation in which an employee expresses
organizationally desired emotions during
interpersonal transactions at work.
âş It causes Emotional dissonance â Inconsistencies
between the emotions people feel and the
emotions they project.
6. Felt emotions â emotions that are an individualâs
actual emotions.
Displayed emotions â emotions that are those that
the organization requires workers to show and
considers appropriate in a given job.
7.
8. Displaying fake emotions requires us to suppress
real ones, which can be done in two ways:
Surface acting is hiding inner feelings and
forgoing emotional expressions in response to
display rules
Deep acting is trying to modify our true inner
feelings based on display rules.
9.
10.
11. âş Burnout is a state of chronic stress that leads to:
physical and emotional exhaustion. cynicism and
detachment. feelings of ineffectiveness and lack of
accomplishment.
âş Burnout consists of three interrelated parts:
emotional exhaustion, depersonalization, and
diminished personal accomplishment.
12. Emotional exhaustion is a chronic state of physical
and emotional depletion that results from
excessive job and/or personal demands and
continuous stress.
Signs:
-Chronic fatigue.
-Insomnia.
-Forgetfulness/impaired concentration and
attention
-Physical symptoms.
-Increased illness.
-Loss of appetite.
-Anxiety.
13. Depersonalization
Depersonalization is an altered state of self-
awareness and identity that results in a feeling of
dissociation, or separation, from oneself, oneâs
surroundings, or both.
Signs:
-Loss of enjoyment
-Pessimism.
-Isolation.
-Detachment.
15. âş Keep expectations realistic
âş Reducing workload
âş Relax at work
âş Take allocated lunch breaks
âş Consider a career break
âş Develop and maintain interests outside of work
âş Using full holiday entitlement