Collaboration. Engagement, emotional intelligence, inquiry skills
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Discover in this deck different models for collaboration and have an expanded toolset for better conversations. Want to attend our next webinar? Become a Shiftup Explorer: https://shiftup.work/product/explorer-agility-innovation-qualification-program/
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Collaboration. Engagement, emotional intelligence, inquiry skills
- 1. Jurgen Appelo @jurgenappelo Collaboration engagement, emotional intelligence, inquiry skills Wednesday 7 October 2020, 18:00 CEST
- 2. At the end of this session, you will… Know many great models for collaboration Have an expanded toolset for better conversations
- 3. Photo by Kaleidico on Unsplash How can a team collaborate and achieve flow?
- 4. Trust and safety Conversation and inquiry Motivation and engagement Wrapping up Collaboration
- 5. The Five Dysfunctions of a Team https://www.goodreads.com/book/show/21343.The_Five_Dysfunctions_of_a_Team As a manager, if you want results from a team, you first need to build trust.
- 6. Patrick Lencioni https://www.goodreads.com/book/show/21343.The_Five_Dysfunctions_of_a_Team Politics is when people choose their words and actions based on how they want others to react rather than based on what they really think. - Patrick Lencioni
- 7. The best team members and leaders work continuously to create trust. Trust Boundaries Reliability Accountability Vault Integrity Non-judgement Generosity https://www.goodreads.com/book/show/34565022-braving-the-wilderness
- 8. https://www.goodreads.com/book/show/13588356-daring-greatly Brené Brown We sign up to get our asses kicked. We can choose courage, or we can choose comfort, but we can’t have both. Not at the same time. - Brené Brown
- 9. Psychological safety Photo by Annie Spratt on Unsplash The shared belief among team members that the team is safe for interpersonal risk-taking.
- 10. Amy C. Edmondson https://www.goodreads.com/book/show/40275161-the-fearless-organization Speaking up is only the first step. The true test is how leaders respond when people actually do speak up. - Amy C. Edmondson
- 11. https://discoveryinaction.com.au/tips-to-improve-your-emotional-intelligence/ Social skills build on self-awareness, social awareness, and self- management. Emotional Intelligence
- 12. Daniel Goleman https://www.goodreads.com/book/show/26329.Emotional_Intelligence CEOs are hired for their intellect and business expertise—and fired for a lack of emotional intelligence. - Daniel Goleman
- 13. Trust and safety Conversation and inquiry Motivation and engagement Wrapping up Collaboration
- 14. https://thesystemsthinker.com/dialogic-leadership/ A dialogue is more than just a discussion. Dialogic Leadership
- 15. William Isaacs https://www.goodreads.com/book/show/233406.Dialogue Dialogue is about a shared inquiry, a way of thinking and reflecting together. It is not something you do to another person. - William Isaacs
- 16. Crucial Conversations https://www.goodreads.com/book/show/15014.Crucial_Conversations Great team members allow themselves to be proven wrong. Share your facts “This is what I noticed” Tell your story “This is what I am thinking” Ask for the other’s paths “What is your take on it?” Talk tentatively “From my point of view, it seems like this” Encourage testing “Just tell me if you think I’m wrong”
- 17. Kerry Patterson, et al. https://www.goodreads.com/book/show/15014.Crucial_Conversations People who are skilled at dialogue do their best to make it safe for everyone to add their meaning to the shared pool-- even ideas that at first glance appear controversial, wrong, or at odds with their own beliefs. - Kerry Patterson
- 18. Non-Violent Communication https://www.goodreads.com/book/show/71730.Nonviolent_Communication Leaders turn every potential conflict into a chance at collaboration. Observation “This is what I noticed” Feeling “This is how it made me feel” Needs/values “This is what I would appreciate” Request/suggestion “This is what I am asking of you”
- 19. Marshall B. Rosenberg https://www.goodreads.com/book/show/71730.Nonviolent_Communication Every criticism, judgment, diagnosis, and expression of anger is the tragic expression of an unmet need. - Marshall B. Rosenberg
- 20. Powerful Questions https://abiggergame.today/powerfulquestions/ Great conversations start by asking better questions.
- 21. http://www.unconsciousagile.com/clean_language Empathic listening requires that you don’t distort the other person’s words. Clean Language Questions What kind of X (is that X)? Is there anything else about X? Where is X? or (and) whereabouts is X? Is there a relationship between X and Y? When X, what happens to Y? That’s X like what? Then what happens? What happens just before X? Where could X come from? What would X like to have happen? What needs to happen for X? Can X (happen)?
- 22. Wendy Sullivan, Judy Rees https://www.goodreads.com/book/show/5948619-clean-language When the client is invited to find the solution, then time isn't wasted in the vain attempts to convince, cajole, or coerce. - Wendy Sullivan, Judy Rees
- 23. Trust and safety Conversation and inquiry Motivation and engagement Wrapping up Collaboration
- 25. Meaning Avoidance Ownership Social Influence Accomplishment Empowerment Scarcity Unpredictability Octalysis © Yu-kai Chou yukaichou.com Humanity Hero Revealed Hart Narrative Elitism Beginner’s Luck Destiny Child Free Lunch Creationist Status Points Achievement Symbols Fixed Action Rewards Leaderboard Progress Bar Quest Lists Desert Oasis High Five Crowning Anticipation Parade Aura Effect Step-by-Step Tutorial Boss Fights Boosters Blank Fills Plant Pickers Poison Pickers Milestone Unlocks Real-Time Control Evergreen Combos Instant Feedback Exchangeable Points Virtual Goods Build from Scratch Alfred Effect Collection Sets Avatar Protection Recruiter Burden Monitor Attachment Brag Button Watercooler Conformity Anchors Mentorship Social Prod Friending Social Treasure Seesaw Bump Group Quests Tout Flags Appointment Dynamic Magnetic Caps Dangling Prize Pacing Options Pacing Last Mile Drive Count Down Timer Torture Breaks Moats The Big Turn Obvious Wonder Rolling Rewards Evolved UI Sudden Rewards Oracle Effect Glowing Choice MiniQuests Visual Storytelling Easter Eggs Random Rewards Progress Loss Sunk Cost Prison Rightful Heritage Evanescence Opportunity Scarlet Letter Visual Grave Status Quo Sloth Fear of Missing Out
- 26. Team Competency Matrix https://management30.com/practice/competency-matrix/ Turn skill differences in into opportunities for cross-coaching.
- 27. Trust and safety Conversation and inquiry Motivation and engagement Wrapping up Collaboration
- 28. Exploration Execution How does collaboration need to change over time?
- 29. Manage the System, Lead the People Photo by Barth Bailey on Unsplash
- 30. Guide and direct, but don’t block Photo by Clay Banks on Unsplash