Cultural Training France

1. CULTURAL TRAINING FRANCE

2. FRANCE

3. BORDERS
ANDORRA
LUXEMBOURG
SWITZERLAND

4. President of French Republic
Nicolas Sarkozy
Since 16 May 2007

5. Greeting in France
•Greeting people you don’t know- say your name only
•Say “bonjour” (hello) without the bisou (air-kiss) if you don’t know the person well or not friends with them
•Women greeting men or women they know - kiss the right cheek to right cheek and left cheek to left cheek
•Men greeting other men they know - only shake hands

6. Gestures
 -To promise or swear to something, place your hand
on top of your head
 -To apologize or indicate that you've made a mistake,
cover your mouth with your hands
 -Signal a taxi by snapping your fingers

7. Languages
•Official language of France is French
•88% of the population speaks French
•75 different languages in France
•24 of these languages are European
•Rest of the languages include languages from the South American, South Asian and Caribbean
regions
•The policy of France ensures that the citizens of the country Communicate in French
•Many French people can speak at least one foreign language

8. Religions
-Roman Catholic 83%-88%
-Protestant 2%
-Jewish 1%
-Muslim 5%-10%
-Unaffiliated 4%
-Roman Catholic church is under the spiritual leadership of the Pope, curia in Rome, and the Conference of
French bishops

9. Eating in France
Breakfast: Consists of coffee, tea or chocolate with croissants and
bread with butter or jam.
Lunch: Served from noon until 2 pm -Can consist of a five course
meal or a simple salad or sandwich
Dinner: Served from 7:30 pm onwards
-Usually a leisurely event, time to spend with the family or with friends
Tipping: Tips are usually included in the bill, which ranges between
10% and 15%
-Not expected to leave a tip on the table

10. BE PROACTIVE
Self-Awareness – Examining thoughts, moods and
behaviors
Imagination – Visualizing beyond experience and
present reality (work on alternatives)
Conscience – Understanding right and wrong and
following personal integrity
Independent Will – Acting independent of external
influence
Responsibility = “Response-ability”
PROACTIVE PEOPLE:
The are Personal leaders
Take the initiative and are solutions to problems
Successfully handle direct, indirect and no control
problems
REACTIVE PEOPLE:
Unhappy people who feel victimized and immobilized, who
focus on the weaknesses of other people
Blame other people and circumstances they feel are
responsible for their own stagnant situation.
Reactive Language Proactive Language
There's noting I can do Let’s look at our alternations
That’s just the way I am I can choose a different approach
He makes me so mad I control my own feelings
They won’t allow that I can create an effective presentation
I have to do that I will choose an appropriate response
I can’t I choose
I must I prefer
If only I will

11. PRINCIPLES OF EMPATHIC COMMUNICATION
Four common levels for listening:
• Ignoring: Making no effort to listen
• Practice pretending: Making believe or giving the appearance you are listening
• Practice selective listening: Hearing only the parts of the conversation that interest you.
• Attentive listening: Paying attention and focusing on what the speaker says, and comparing
that to your own experiences.
Seek first to understand:
• Requires high levels of consideration
• Deep understanding of the problem first
• Requires more than practicing listening techniques
• Get inside another persons’ frame of reference and see things the way he sees it
• It is diagnosing before prescribing
Then seek to be understood
• Requires high level of courage
• Equally critical in reaching win/win solutions.

12. Be Proactive.
Begin with the End in Mind.
Put First Things First.
Think Win-Win.
Seek First to Understand, Then to Be
Understood.
Be Reactive.
Begin with No End in Mind.
Put Second Things First.
Think Win-Lose or Lose-Win.
Seek First to Be Understood.
HIGHLY EFFECTIVE PEOPLE INEFFECTIVE PEOPLE

13. Body language (Non Verbal Language)
Non Verbal
Communicatio
n / Body
Language
Ways of
Talking (E.g.
Pauses, Stress
on Words)
Posture (e.g.
Slouching)
Appearance
(Untidiness)
Head
Movements
Hand
Movements
(Waving)
Eye
Moments
(Winking)
Facial
Expression
(Frown)
Body
Contact
(Shaking
hands)
Closeness
(Invading
someone’s
space)
Sounds
(Laughing)
Face is the index of the mind
and it clearly displays the
persons interest
Body language presents to the
audience what we feel & think
about the particular matter
Good Body Language
“Mirroring”
“Smile “
Avoid from
•Yawning,
•Scratching your head,
•Drilling your nostrils,
•Digging your ears, and
all sort of inappropriate
actions

14. SELF APPEARANCE 14
 The way you dress
 Cleanliness
 Color of your dress
 Ornaments
 Body smell

15. Etiquette's & Manners

16. What is Etiquette?
•Etiquette is a code of behavior that delineates
expectations for social behavior according to
contemporary conventional norms within a
society, social class, or group.

17. How to Behave in Public Places
• Don’t Stare at public: It is impolite to stare at people in public places
• Do not pick your nose in public: If your nostrils need de-bugging, use a
handkerchief.
• Do cover your Mouth: When yawning or coughing always cover your mouth with your
hand.
• Do Smile: A smiling face is a welcoming face.
• Do not spit: Spitting in the street is considered to be very bad mannered.
• Do not burp in public; You may feel better by burping loudly after eating or
drinking, but other people will not! If you can not stop a burp from bursting out,
then cover your mouth with your hand and say 'excuse me' afterwards.

18. TIPS TO MAKE SURE YOU'RE ON YOUR BEST BEHAVIOUR.
Don't be offensive with your camera.
Re-evaluate your ringtone.
Keep your personal items off the restaurant table.
Don't ask to borrow someone's pen on a plane. As few people worried of real
issue of germs on pens and few worried about giving their most expensive pens.
Respect people's names

19. Thank you/ I’m Sorry/ Please
•If you accidentally bump into someone, say ‘sorry’.
They probably will too, even if it was your fault! This is
a habit and can be seen as very amusing by an
‘outsider’.

21.  Wash your Hands before eating
 Wear clean clothes to the table
 Place napkin in your lap
 Stay at table until finished
 Lean over your plate
 Chew with your mouth closed
 Try not to talk while eating
 Cover your mouth when you Burp !
 Food and water / drinks Don't slurp !
 Wipe your mouth with napkin
TABLE MANNERS

22. Workplace Etiquette

23. HANDSHAKE

24. SEATING POSITIONS

25. Baggage
• Hand baggage allowances: One piece, not to exceed 7 kg (15lb)
• Liquids and gels in hand baggage: Do not carry instead transfer it to main luggage
• Electronic devices on flights: Turn Off / Switch to Flight Mode
• From India To France
• From France to India

26. Q & A

27. Thank You