In this presentation, Shannon Tipton, Owner of Learning Rebels discuss how the digital divide is present in different technical skill levels of employees and why this divide may be the main reason of slowed or delayed productivity or upskilling. How can L&D better partner with organizations to support employee’s emersion into the digital world, which can be at their disposal in any given situation? If a valued partnership is not created, are organizations at risk of experiencing an even larger gap? Shannon discusses: - Is technology bringing us together or driving us apart? - How to focus on digital innovation and collaboration - How does L&D help bridge the divide while partnering with the business?

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Bridging the
Workplace
Digital Divide

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Welcome!
I’m Shannon Tipton…
there’s a workplace digital divide,
and we need to build a bridge!
You can find me at
Shannon@learningrebels.com
Twitter: @stipton
LearningRebels.com
In partnership with

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Temperature
Check
What is the one word you would use to
describe your organizations technology?
www.menti.com
Code: 2813955

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How does
that make
you feel?
4Chat

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Bridging the
Workplace
Digital Divide

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Why is bridging the digital
workplace divide important?
How to bridge the gap through
business partnerships?
What are the links L&D can
connect for digital impact?
Questions to Answer
Poll

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What is a Digital
Workplace Divide?
Let’s start here

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“Divide between
businesses that are
tech leaders and
those who are tech
challenged, and the
impact on its people
and results”
Unisys: The New Workplace Divide 2018

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Its more than new
laptops and phones
Creating a culture of technology
leadership for all areas of the
business

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Main barrier to
digital
transformation?
10
Culture
Chat

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Missing Links
Lack of connection to
business goals
0203
01

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Why is bridging the
digital divide important?
Why should this matter to you?

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Effect on Employees
Attitudes &
Emotions
Lack of
Social
Structure

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Temperature
Check
How does the technology you use at work
make you feel about your employer?
Answer each question on a scale of 1 - 5
www.menti.com
Code: 2813955

15. Frustration Abounds
15
85% 14%44%
Makes me feel
frustrated
about my job
Makes me feel
frustrated with
my employer
Makes me want
to go and work
elsewhere
Unisys: The New Workplace Divide 2018 Sound familiar?

16. The Ask…
16Unisys: The New Workplace Divide 2018
Understand how we work, and how
we want to work
Help us do our jobs better and faster,
know our daily journey
Give us up-to-date devices and
reliable access to collaborate

17. Lack of Social Structure
Unisys: The New Workplace Divide 2018
Can you afford to lose good people?
Collaborate
Communicate
Build
Relationships
10% of people
have left a job
due to
technology
frustrations

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Access
Agony
KPI
Results
Effect on the Business

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Slow
Tech
Legacy
Apps
Blocked
Access
Limited
Devices
IBM global Technology Report 2019

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Temperature
Check
Do you experience “Access Agony”?
www.menti.com
Code: 2813955

21. Lack of KPI Results
27%
The technology
we have slows
me down
Actively disengaged employees cost the US
$483 – $605 billion in lost productivity2017 Gallup Report
Sound familiar?
Lack of access to
apps prevents me
from doing my job
28% 20% of
employees use 3
devices weekly to
do their jobs

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Organizations
that invest in
reducing “Access
Agony” have 4.2
times the
average profit
22

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L&D and Business in
Partnership for Change
How to
Bridge the
Gap?
23

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Build Business Partnership
Connect through
business goals
0203
01

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Education through Data
Assess Readiness Raise Tech IQ
Working together…
01
Can’t build a digital
strategy with minimal
knowledge
Review data and
evaluate corporate
culture

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Working together…
North Star Connection
Build Hypothesis Fight Fear*
02
Build supporting
networks to educate
workplace on the mindset
shift needed
Test and adjust
strategic digital
solutions to create
quick business wins.
*McKinsey Report: Digital Strategy Four Fights you Have to Win
Bridge Culture

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Working together…
Community and Collaboration
Invest in ecosystems Create Access
03
Promote “solve problems
of tomorrow”
collaboration space
Define priorities and
actions. Build a digital
strategy to support
networks to provide value
Connected to
bigger picture

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Bridging the gap
requires closing the
gap in knowledge
L&D Empowers Digital

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Questions into Practice
People
Do you know:
The employee
journey?
What the employee
has access to, or
what devices they
use?
Process
Are you consciously
or unconsciously
limiting access to
apps or devices?
Consider
Any Device
Any App
Any Where
Purpose
Know the business
KPI behind your
digital strategy.
Support
productivity?
More profit
advantage?

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IDEAS into Practice
Share your ideas or takeaways from this
discussion.
www.menti.com
Code: 2813955

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31
Bridging the digital divide
maybe harder than
budging other barriers
but it's worth it to help
your organization survive
and thrive
Are you prepared?

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Thank you!
Questions? Find me at:
Shannon@learningrebels.com
Twitter: @stipton
LearningRebels.com
In partnership with
Virtual
Learning
Design
Micro
Learning
Design
Building
Learning
Culture

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Resources
❑ Forrester Report 2019
❑ Unisys: The New Digital Divide 2018
❑ 2018 Gartner CIO Survey: Culture Change
❑ McKinsey: Digital Strategy the Four Fights your
Must Win
❑ World Economic Forum Report: 2020
❑ Learning Uncut Emergent Podcast: Connecting
the Dots on Data for L&D