Weitere ähnliche Inhalte Ähnlich wie Breaking Through the Talent Barrier (20) Kürzlich hochgeladen (20) Breaking Through the Talent Barrier1. Breaking Through
t he Tal ent Barrier
Carl Marning
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2. Agenda
Cis c o O v e rv ie w
S e t t ing t h e S c e ne : Mak ing c are e r d e v e lo p m e nt c o re t o
t h e o rganis at io n
H o w t o b u ild a d iv e rs e p ip e line f o r t ale nt
Ch alle nging & d e v e lo p ing t o p t ale nt
Clo s ing
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3. C is c o O v erv iew
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4. T h e C i s c o V i s i o n…
Changing the Way We
Wo r k , L iv e, P l ay, and L ear n SM
W o rk L iv e P lay L e arn
…and M i s s i o n S hap e the f u tu r e o f the I nter net b y
c r eating u np r ec ed ented v al u e and
o p p o r tu nity f o r o u r c u sto m er s,
em p l o yees, inv esto r s and ec o system
p ar tner s
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5. Cisco Globally
O t t aw a, Canad a L ond on
Am st er d am
San Jose, CA B ox b or o, M A
Sh ang h ai
H er nd on, V A T el Av i v
R al ei g h , N C B ang al or e
R i c h ar d son, T X D u b ai
Si ng ap or e
62,000 employees in 70 countries
Sy d ney
3 00+ of f ice loca tions, 3 h ea d q ua rters
1 / 3 E ng ineering / I T , 1 / 3 S a les, 1 / 3 a ll oth ers
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6. Cisco T e ch n ical S e r v ice s
Cor e t o t h e O p e r at e P h ase of t h e L if e cycle
S c al e o f the O p er atio n
E ng ineering support ‘centre of ex cellence’
d ea ling in tech nica l esca la tions
A pprox . 70000 serv ice req uest per month
w orld w id e in a d d ition
24 / 7 ‘F ollow th e S un’ mod el
P eople core to opera tion
– R e s p o n s i b l e f o r t h e e n d -t o -e n d s e r v i c e
d e liv e r y
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7. Cisco T e ch n ical A ssist an ce Ce n t r e
Global A v ailabilit y
Worldwide locations
S atellite locations
M aj or su p p ly p oints
T e c h n ic a l A s s is ta n c e C e n tr e s
• 7 x 2 4 x 3 6 5 lo c a lis e d s u p p o r t s tr u c tu r e
• 4 m a in c e n t r e s : S y d n e y , S a n J o s e , R a le ig h , a n d B r u s s e ls
• A c c e s s to f ie ld e n g in e e r s in 1 2 0 c o u n t r ie s
P r e s e n ta tio n _ ID ©2 0 0 8 C is c o S y s te m s , In c . A ll r ig h ts r e s e r v e d . C is c o P u b lic 7
8. S e t t in g t h e S ce n e
P r e s e n ta tio n _ ID ©2 0 0 8 C is c o S y s te m s , In c . A ll r ig h ts r e s e r v e d . C is c o P u b lic 8
9. B u r s t i ng o f t h e do t . c o m B u b b le
N a sd a q C omposite
I nd ex ( 1 9 9 9 – 2000)
D ow J ones
C omposite I nd ex
( 1 9 9 9 -2000)
S o u r c e : S w is s B a n k in g In s titu te , U n iv e r s it y o f Z u r ic h , S w it z e r la n d
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10. M ak i ng ‘P eo p l e D ev el o p m ent ’ C o r e t o t h e
O r gani s at i o n
B u siness Case
2001 D otcom B ub b le
–R e s u lts o f th e e n d u r in g d o w n tu r n
–C o n s o lid a tio n
P ost 2004
–O p p o r tu n itie s / g r o w t h
–c a u s e s h ig h a ttr itio n c o s t
T h ink T a nk occurred :
H ow ca n w e ma na g e our ta lent b etter?
H ow d o w e inv est a nd lev era g e ex isting
stra teg ies a nd new initia tiv es?
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11. P eo p l e D ev el o p m ent as C o r e
Ex isting P r o gr am s
U til ise 3 ‘E’s’
– Ex p o su r e
– Ex p er ienc e
– Ed u c atio n
Cisc o ’s Cu l tu r e o f D iv er sity and I nc l u sio n
P r e s e n ta tio n _ ID ©2 0 0 8 C is c o S y s te m s , In c . A ll r ig h ts r e s e r v e d . C is c o P u b lic 11
12. Building a Diverse
P ip eline
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13. B u i l d a di v er s e P i p el i ne f o r T al ent
Co nnec ted D ev el o p m ent p r o gr am
F eed b ac k
M ore f ocus on ca reer d ev elopment
S tr engths-o r iented p r o c ess
G row ing self -a w a reness
A lig ning employee ca reer g oa ls w ith
C isco' s b usiness g oa ls
A d o p ted as w o r l d w id e p r o c ess
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14. H o w t o b u i l d a di v er s e p i p el i ne f o r t al ent
R ota tions w ith in T ech nica l S erv ices
C h in a > A u s tr a lia
A u s tr a lia > S o u th K o r e a
U S > a c r o s s th e w o r ld
L ea d ersh ip a nd a w a reness prog ra ms
In c lu s io n a n d D iv e r s it y
M ic r o in e q u itie s
R ea ch out to ed uca tiona l institutions
I nterv iew processes f or culture a nd f it
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15. H o w t o b u i l d a di v er s e p i p el i ne f o r t al ent
Cisc o G l o b al T al ent A c c el er atio n
P r o gr am
L a unch ed in A mma n, J ord a n.
Co l l ab o r atio n d u r ing ind u c tio n and
tr aining
T ech nica l S erv ices, A d v a nced S erv ices,
S a les E ng ineering & I T
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16. E x p andi ng C u l t u r e o f D i v er s i t y
G en Y
B ab y B o o m er / G en X
T ec hno l o gy U sage
D iv er sity and I nc l u sio n
F u tu r e Wo r k f o r c e I nitiativ e
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17. T h e P o w er o f C o l l ab o r at i o n v i a W eb ex
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18. Develo p ing T alent
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19. C h al l engi ng & D ev el o p i ng T o p T al ent
Co l l ec tiv e r esp o nsib il ity
I nd iv id ua l a nd lea d ersh ip tea ms
Enc o u r age an o p en env ir o nm ent
F o r m al T al ent B o ar d s b i year l y r ev iew
Co l l ab o r atio n ac r o ss w id er f u nc tio nal team s
– S uccession pla nning rota tions
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20. I n C l o s i ng
T al ent m anagem ent a c o r e f u nc tio n o f Cisc o
R eq u ir es str o ng l ead er ship and v isio n
M ak e a p er so nal c o nnec tio n
O u r p eo p l e ar e o u r gr eatest asset
P r e s e n ta tio n _ ID ©2 0 0 8 C is c o S y s te m s , In c . A ll r ig h ts r e s e r v e d . C is c o P u b lic 20
21. Q and A
P r e s e n ta tio n _ ID ©2 0 0 8 C is c o S y s te m s , In c . A ll r ig h ts r e s e r v e d . C is c o P u b lic 21
22. P r e s e n ta tio n _ ID ©2 0 0 8 C is c o S y s te m s , In c . A ll r ig h ts r e s e r v e d . C is c o P u b lic 22