Organizing the Housekeeping Job

2. Learning Outcome:
1. Describe the scope of institutional housekeeping-what is
covered for housekeeping maintenance.
2. Draw an organizational set-up of the housekeeping
department, specifying the required positions, the lines of
authority and the distribution of functions.
3. Explain the difference between institutional housekeeping
and domestic housekeeping.

3. I.
DEFINITION

4. HOUSEKEEPER
• Is the one who is responsible for
administering housekeeping maintenance and
insuring that everything is in order.
• Sees to it that all occupants are comfortable,
safe, and protected from disease causing
bacteria.
HOUSEKEEPING
• Refers to the upkeep and maintenance of cleanliness
and order in a house or a lodging establishment such
as inns, hotel, apartel, condominium, resort, dormitory,
or a hospital.
• Often one of the most neglected areas of operations
among hotels, resorts, and many lodging
establishments.

5. II. TYPES OF
HOUSEKEEPING

6. INSTITUTIONAL
HOUSEKEEPING
• Applies to housekeeping maintenance in
commercial lodging establishments like hotel,
resorts, inns, and apartels.
• Covers guest rooms, hallway and corridors,
lobby, public area and restaurants, offices,
stairways, grounds and plants, linen and laundry
area.
DOMESTIC HOUSEKEEPING
• Refers to housekeeping maintenance in a house.
• Covers bedrooms, kitchen, dining receiving area, grounds, and
surrounding area.
• Lady of the house
o usually the wife/mother or caretaker; acts as the head
housekeeper
o responsible for keeping the household in proper order

7. III. SCOPE OF
HOUSEKEEPING
MAINTENANCE

8. ROOM MAINTENANCE,
COVERING:
• Guest rooms,
• Hallways in guest room areas
• Service station
MAINTENANCE OF PUBLIC
AREAS TO INCLUDE:
• Lobby, Corridor, Function room,
Offices, Grounds and Garden
Landscapes, Reception Area, Hallways,
and Other areas accessible to public

9. LINEN AND LAUNDRY SERVICE
• Guest laundry
• Uniform of staff
• Linen used for food and beverage
operations
INSTALLATION, CLEANING,
AND MAINTENANCE OF
FIXTURES AND FACILITIES
LIKE FURNITURE AND

10. IV. ORGANIZATIONAL CHART
OF H.K. DEPARTMENT FOR
LARGE PROPERTIES

12. IV. ORGANIZATIONAL CHART
OF H.K. DEPARTMENT FOR
SMALL PROPERTIES

14. THANK YOU!