Revisiting the Knowledge Activities from the "Praxishandbuch of Wissensmanagement" (wm-forum.org)

1. Knowledgeactivities
How to act on/ with/ by knowledge?
Wissensmanagement-Forum

2. KnowledgeActivities
basedonProbst’sbuildingblocksof knowledgemanagement(Probst2002)
amodeltoidentifyandanalysetheindividualandorganizationalprocessesof knowledgemanagement(Wissensmanagement-Forum2007)
Differentiationofstrategicandoperationalactivities:fiveoperationalknowledgeactivitiesallowforananalysisofknowledgemanagementrelatedbenefits!

3. Knowledgeactivities TasksandContents ExemplaryMethodsandInstruments

4. Knowledgeactivities TasksandContents ExemplaryMethodsandInstruments

5. IdeasforDevelopment
• Knowledgegeneration:
• Organizationinternalprocess?i.e.withintheorganizationorknowledgecreationwithpartnersorcustomers,thus
“externally”?
• Renamingintoknowledge“creation”`?creationofnewknowledgevs.(re-)constructionofexistingknowledge??“(co-
)creation”?
• Knowledgetransfer:
• Understandingoftransferintermsof knowledgesharingprocesses?e.g.:mashupwaysofsharing,memesetc.
• Influenceofsharingprocessesonknowledgetransfer? Interplay?E.g.differenceofmicrobloggingandblogging
• Knowledgeorganization:
• Jointteameffort?Effectsofcollaborativeknowledgeorganizationonknowledgemanagement?
• E.g. buildingtaxonomiescollectivelywithawikisoftware.

6. ModelofKnowledgeCirculation?
• sequentialinfluenceofknowledgeactivities;proposalof
anorderforeffectiveknowledgecirculation?
• spiral-likemodelthatis repeatediteratively?
• involvedknowledgeismaturedduringtheloops,andatthe
sametime, theexistingknowledgebaseisextended?
• Relationtodifferentkindsofinterdisciplinaryteamwork?
RelationtoCollaborationandCooperation?
knowledge
acquisition
knowledge
creation
knowledge
organisation
knowledge
saving
knowledge
sharing

7. ReflectionsonFeedback@#bcg16
• Rethinkingknowledgeactivities
• Saveandshareknowledge:
• Dosavingandsharingactivitiesinteractwitheachother?
• Forexample:dependencyoflocation ofstorageandkindofsharing(effectiveness) →saveindropbox andsharelink
• Clearerdifferentiationofknowledge savingfrom sharingintermsofstorage intheorganizationinternalknowledge
repository
• Differentiationknowledge generation:
• Knowledgegenerationgoesbeyondinternalgeneration:e.g.withpartnersorcustomers newknowledge isgenerated
• Relationtotheconceptofknowledge creation:
• Knowledgeconstruction isthereproduction ofexistingknowledge
• Collaboration ingroups isusualinKnowledgeCreation:knowledge co-creation
• Thevalidationprocess ispartofknowledge creation →Inordertovalidatenewknowledge, hypotheseshavetobegenerated,
whichneedbevalidatedandtestedwithaccordingmethodslateron.

8. Reflections onFeedback@#bcg16
• Modelofknowledgecirculation:
• Themodelofknowledge circulationalwaysseemstoberelatedtoacontext,i.e.acertaingroupofpeopleandaproblem,challengeortopic→henceit
dependsonthecharacteristicsof both:
• Projectcharacteristics:e.g.length,milestones,tasks,Topicofknowledgecircle
• Groupcharacteristics:e.g.groupsize,kindofinvolvepeople,interdisciplinarity
• Modelcouldconsistoutofmoredetailedmodelsorsubprocesses:e.g.android→submodels/processes:hardware,communitybuilding,apps…
• allstepssequential,butsomeknowledgeactivitiesmightbereiterated:
• i.e.sometimesitisnecessarytogooneorseveralstepsback
• e.g.duringknowledgeorganisationitmightbecomeclearthatacertainfieldhasbeenunderrepresented,whendoingtheliteraturereview
duringknowledgeacquisition
• Differentialweightingofknowledgeactivities:e.g.knowledgeorganizationmightbemoreimportant,ifthereismuchinformationonatopic
availableorif externalandinternalinformationneedstobeintegratedandvalidated;otherwise,however,itmightplayaminorrole
• Eventhoughknowledgesharinghappensratherattheend,feedback,Validationandinputmightrequiresharingpartialresultsalreadybeforehand→
opennessintheprocess
• OUtcomesof knowledgecirculationmodel:e.g.experts,verifiedandsharedknowledge,community

9. Sketchesoftherevisedmodelof
knowledgeCirculation

10. References
• Dennerlein,S.,Gutounig,R.&Schweiger,S.(2016).KnowledgeActivitiesRevisited.Accessedat23.4.16andretrievedfrom: http://wm-
impulse.net/archives/2016/03/1058
• Kraker,P.,&Dennerlein,S.(2013).TowardsaModelof InterdisciplinaryTeamworkforWebScience:WhatcanSocialTheoryContribute?.InWebScience2013
Workshop:HarnessingthePowerof SocialTheoryforWebScience.
• Nonaka,I.,&Takeuchi,H.(1995).TheKnowledge-creatingCompany:HowJapaneseCompaniesCreatetheDynamicsofInnovation.Oxfors,NewYork:OxfordUniversity
Press.
• Probst,G.,Raub,S.&Raub,K(2002).Managingknowledge:buildingblocksforsuccess.Chichester:Wiley.
• WissensmanagementForum(Hrsg.).(2007).DasPraxishandbuchWissensmanagement.IntegrativesWissensmanagement.Graz:Verl.der Techn.Univ.