3. At-A-Glance
Founded With 2008 Merger Of Two Industry Leaders
Representing 40 Years Of Experience
Platform Covers More Business Communications
Domains Than Any Other Provider
Robust Managed Services Portfolio
Backed by Silver Lake Sumeru
16 + Years Of AV Managed Services Experience
Strategic Partner With Leading
Technology Vendors
Driving Collaboration Forward
3
AVI-SPL has been leading the Pro-AV industry for more than 40 years
We employ the industry’s top experts to design, build and support systems that
enable communication and collaboration.
4. 86%
3
Employees
6 Offices
With location across North America, Europe
and the Middle East
1 4 0 0
258 Employees support Fortune 50
companies on-site daily
Of Fortune 100 Companies
Are Customers86%
The Most Experienced Provider of AV and Video Solutions
4
AVI-SPL designs, builds, integrates and supports the systems and
environments that enable better communication and collaboration.
We’ve completed and provide service to companies all over the world
5. The World’s Leading Systems Integrator
5
Since the 2008 merger of Audio Visual Innovations with Signal Perfection
Limited, AVI-SPL has been ranked the number one integration company in
the industry.
AVI-SPL has grown 26% since the merger in 2008
AVI-SPL’s revenue is three times that of
it’s nearest competitor.
2013 Revenue In Millions
AVI-SPL
#2
#3
#4
$554
$192
$172
$170
Ranked # 1 integrator
by Systems Contractor
News from 2006-2014.
By the Numbers
Recognition
6. How We Are Different
Innovation, Expertise, Partnership Approach
6
7. Innovations That Improve Business
▪ The Block ME™ device defends the privacy of your meeting space. Press a button, and users stop video calls from
being initiated or received.
▪ Simple functionality – anyone can use it
▪ No special programming needed
▪ Cannot be accessed remotely
7
We have developed award-winning solutions that improve the operations of organizations like yours.
One of those innovations is our Block ME device.
8. Unmatched Expertise
Wide-ranging tech integration capabilities and construction experience — from stadiums and hospital to
classrooms and boardrooms
AVI-SPL’s in-house technical training program produces the industries top specialists
8
Trade and Regulatory
•OSHA-Occupational Safety and Health Administration
•NFPA-National Fire Protection Agency
•NEC-National Electrical Code
•UL-Underwriters Lab
•AIA-American Institute of Architects
•CSI-Construction Specifications Institute
•AGC-Associated General Contractors
•SEI-Structural Engineering Institute
•GPN Certified Agent and Resale Host
•Express Foundation
•PMI Project Management Professional (PMP)
Pro AV and Network Certifications
•AMX ACE Audio, Control, Digital Signage, RMS, Signal
Management Certified
•Biamp Audia, AVB, Tesira, Vocia
•Bosch Security (Praesideo, Surveillance, Access Control and
NVR Certifications)
•Crestron Certified Digital Media Engineers
•Cisco (Certified: Design Associate (CCDA), Design
Professional (CCDP), Network Associate (CCNA), Network
Professional (CCNP))
•Cisco CCNA Voice (CCNA-V)
•Cisco CCNP Voice (CCNP-V)
•Cisco Sales Expert
•ClearOne (Technical Specialist, Product Specialist)
•Crestron Programming and Master Programing
•Extron Control Certification
•ITIL
•InfoComm (CTS, CTS-I, CTS-D)
•ISF Imaging Science Foundation Commercial Certification
(ISF-C)
•LEED Green Associate and AP
Video Partner Certifications
•Cisco
– Cisco TelePresence Video Master Partner
– Cisco Video Surveillance Authorized Technology Partner
– Cisco Premier Certified Partner (Specializations:
Advanced Unified Communications, Authorized DMS
Partner, Express Foundation)
– Cisco “Lighthouse” Partner for advanced product
development, testing and product direction (Cisco DMS
and MXE technologies)
•Polycom
– Polycom Platinum Certified
– Polycom Certified VNOC Service Partner
– Polycom Certified Videoconferencing Engineers
– Polycom UC Professional Service
•Avaya Platinum Partner
•LifeSize (Technical Professional, Technical Expert, Sales
Professional, Sales Expert)
9. Being a Dedicated Partner
Established partner with access to the top industry products and solutions
9
11. + Focus on end points
and meeting room design
+ No video network or UC
experience or expertise
+ Difficulty with scale –
both in size and complexity
Traditional Pro
AV Providers
The AVI-SPL Difference
11
+ Focus on the network and
not the end-user experience
+ Trouble ensuring consistent
execution from room to room
+ Lack experience with complex
imaging and video signal routing
IT VARs
And Carriers
Single Source Collaboration
Solutions Provider
Unique business
model as the single source,
business collaboration
solutions provider in highly
fragmented landscape of
communications vendors
12. What Makes AVI-SPL DifferentWho is AVI-SPL?
Innovation
Technical Expertise
Global Delivery Platform
Services Portfolio
• Global reach through AVI-SPL’s international resources and partnerships. Our platform covers more business communications
domains than any other provider
• In-house design and collaboration engineers certified by leading vendors in AV, Video, and Unified Collaboration
• Innovation through our Research and Development team
• We can manage and monitor your solutions, whether on premises, in the cloud, or through a hybrid solution
• Services delivery from in-house AV, Video and UC experts
• Listening to the needs of our customer to develop leading solutions for our customers (like Block ME)
• Coupling in-house expertise with manufacturer technology road maps to future proof our customers’ solutions
Differentiators
12
14. Integrated AV &
Intelligent Building
Technology
Video Conferencing
& Unified
Communications and
Collaboration
Digital Media
Solutions
Advanced
Visualization
Broadcast
and Studio
Audio Visual, Video
Product Sales
Technology
Services
Professional
Services for
AV, UC and
Collaboration
Customer
Care
(Warranty,
Maintenance,
Break/Fix)
Onsite AV,
Video Staffing
AV and Video
Monitoring &
Management
Collaboration
Services
The Collaboration Partner
14
Our mix of communication and collaboration solutions and services has the breadth and depth to support
any company.
What separates AVI-SPL is how we deliver the solutions specifically for YOUR company
Solutions
15. Integrated Audio Visual Systems
Our AV Systems Installation division specializes in
providing engineering and installation of integrated
audiovisual systems for world-class presentation
facilities.
• AV system CADD design and drawings
• Control system design and programming
• Pre-testing of equipment
• Customized training and user manuals
15
Catamaran Headquarters
Integrated AV &
Intelligent Building
Technology
16. Building Management & Physical Security
Design and deploy your UC platform:
• Video communication
• Immersive telepresence
• Infrastructure, endpoints and remote support
• Cisco Premier Partner, ATP Master, Advance UC
• Polycom Platinum Certified Partner
• Microsoft
• All major vendors (LifeSize, Radvision, more)
16
Ion Headquarters
Video Conferencing &
Unified
Communications and
Collaboration
17. Building Management & Physical Security
Delivering impactful messaging anytime, any place and
on any device.
We help you create, manage, store and distribute
content through a centralized digital media engine.
17
Northern Trust
Digital Media
Solutions
18. AVI-SPL’s Control Room Group specializes in
design, build and delivery of mission critical
environments.
18
Austin Energy
Advanced
Visualization
• Traffic management centers
• Network operations centers
• War/situation rooms
• Data/call centers
• Security monitoring
• Emergency operations
• Public utilities
19. Building Management & Physical Security
AVI-SPL brings complex data to life through advanced
modeling manipulation combined with high-resolution,
stereoscopic projection and 3D computer graphics to
create a sense of presence in the virtual world.
Ultra high-definition systems allow illustration and
manipulation of extremely detailed renderings with video
walls that create virtual-reality testing environments.
19
University of Toledo
Advanced
Visualization
20. Building Management & Physical Security
Studio design facilities to meet your broadcast needs. Powerful content creation and broadcasting capabilities
for television, educational institutions and businesses.
20
Avaya
Broadcast
and Studio
21. Video Displays & Audio Systems
As the world’s leading collaboration partner, AVI-SPL
sells a complete range of audio visual and video
equipment.
• Collaboration systems
• Video conferencing kits
• Digital displays
• Projectors
• Amplifiers and equalizers
21
• Cables
• Control panels
• Document cameras
• Interactive whiteboards
Catamaran
Audio Visual, Video
Product Sales
24. Customer care program provides break/fix support
and 24/7 Global Help Desk assistance to keep your
systems running.
With offices and partners around the world, an AVI-SPL
trained professional is always on-call.
24
Customer
Care
(Warranty,
Maintenance,
Break/Fix)
25. Strategic Onsite Staffing (SOS): Whether you need one
technical expert or a dedicated team, SOS services
from AVI-SPL means you always have the right people
for the job.
As an extension of your internal IT team, AVI-SPL’s SOS
employees provide the technical and creative resources
you need to ensure that your AV and video systems and
meetings are supporting your business goals.
25
Onsite AV,
Video Staffing
26. Working with your team, AVI-SPL provides proactive, preventative
services to ensure your systems are always up.
26
Cohesive AV and Video Network Operations Centers
watch over the performance of your infrastructure,
endpoints and meetings.
AV and Video
Monitoring &
Management
27. • Hosted Infrastructure
• Conferencing Services
• Virtual Meeting Rooms (VMR)
AVI-SPL supports the business communication systems
companies need to collaborate and connect with customers,
suppliers and partners.
27
Collaboration
Services
28. AVI-SPL Services Customized Engagement Options
Professional Services for AV, UC and
Collaboration
Customer Care
(Warranty, Maintenance, Break/Fix)
Onsite AV,
Video Staffing
AV and Video Monitoring &
Management
Collaboration Services
Hosted as-a-serviceHosted Private
On Site
On Premise
• Installation services
• Engineering and Design services
• Network assessments
• Training and adoption programs
CERTIFIED
Day 2 Services
Collaboration Services
Hybrid
RemoteCombined
30. View Case Story
Avaya wanted to wow guests with its latest collaboration
solutions – and turn visitors into new customers.
AVI-SPL created a Video Exchange in the heart of the
Research Triangle – a communications hub
showcasing the client’s own collaboration tools.
Avaya
Enterprise Case Study
30
31. View Case Story
Johnson Controls Inc. needed a compelling way to
show potential clients the range of its building-
automation capabilities.
Johnson Controls
Enterprise Case Study
AVI-SPL delivered cutting-edge, immersive, interactive
displays that engage rather than just demonstrate to the user.
31
32. View Case Story
To remain a leading preparatory educator,
Cranbrook Schools rely on the latest technology
to help teach students and inform visitors.
Cranbrook Schools
Education Case Study
AVI-SPL integrated SMART Boards and digital signage while
overcoming architectural challenges of the classrooms.
32
33. View Case Story
One of the nation’s largest school districts needed a
communication systems that would transform the
way the school educates and conducts business.
Rialto Unified School District
Education Case Study
AVI-SPL deployed Cisco TelePresence and digital media,
bringing the world into the classroom with virtual field trips while
building community awareness of educational initiatives.
33
34. View Case Story
HELP Pain Medical Network faced a common challenge:
find an efficient, cost-effective way to deliver treatment
to patients, spread out over dispersed communities.
HELP Pain Clinic
Healthcare Case Study
The AVI-SPL designed and installed a telepresence
system that features three high-quality resolution displays
and the network reliability needed for effective
communication and collaboration among multiple sites.
34
35. View Case Story
The recent expansion of the Pennsylvania Convention
Center brought the need to upgrade its outdated and
inefficient analog audio system.
Pennsylvania Convention Center
Hospitality Case Study
AVI-SPL integrated a networked solution powered by
advanced processors and amplifiers by Biamp
Systems, simplifying IT management as it provides
improved audio to guests.
35
36. View Case Story
The four-story performing arts center needed a system with
the flexibility to distribute digital and analog signals
throughout the 65,000-square-foot facility,
ArtsQuest
Hospitality Case Study
AVI-SPL’s design-and-build expertise – brings control
panels, digital media, audio and video into a cohesive
system, allowing staff to control the facility’s resources
from multiple locations.
36
38. What Our Clients Say
Sherrie Williams, Director, Executive Visit
Centers,
Johnson Controls
“I have a great level of respect and
admiration for AVI-SPL’s onsite
team. They really took the time to
listen to us and understand how the
functionality needed to work.”
Dr. Pamela Boyers, Executive Director, IISC
University of Toledo
“AVI-SPL has been phenomenal.
We’ve worked with a great group of
people at every level. They’ve
been responsive. They’ve been
thoughtful. They’ve gone out of
their way when we needed help.”
Arlen Sanders, Project Manager, IT Services,
L.A. Metro
“I had other vendors who told me
what I needed and didn’t listen to
me telling them what I needed.
AVI-SPL listened.”
38
39. What Our Industry Says
Mike Conlon, VP Worldwide Channels
Polycom (March 2014)
“In an ever-changing and rapidly
evolving marketplace, it’s critical to
have partners like AVI-SPL who can
help us meet our customers’
complete business needs with
transformative solutions.”
David S. Maldow,
Telepresence Options (April 2014)
“ They are laser-focused on today
and tomorrow’s customer needs
and having been aggressively
working to ensure their full suite of
solutions can cover all the bases.”
39
40. As the world’s leading video communications partner, we
understand how to empower connections and achieve greater
collaboration and results for your employees and clients.
We look forward to learning more about your business,
and how we can help tailor a solution that improves the way your organization
works.
40
42. Our Stories of Trust
<Your Location> Office Operations
The Right Team for Your Project
Sales
•13 Account Managers
•3 Sales Assistants
Operations
•13 Project Managers
•2 Assistant Project Managers
Engineering
•3 Design Engineers
•15 Desk/Field Engineers
Technical
•16 Union Field Technicians
•8 Union Technicians
Programming
•12 Programmers
•2 Graphic Designers
AVI-SPL Chicago Office
2266 Palmer Drive
Schaumburg, IL 60173
43. Integration Process
Integration Process
The consultation process is the foundation of the system design and
capabilities. During this process, we meet with key personnel to gain a
thorough understanding of needs, objectives, and issues
During this phase, the information acquired during the needs analysis is
developed into a technically sound and functional system design.
AVI-SPL’s senior procurement managers will begin procurement of the
hardware required for the system. (Procurement is prioritized, fabrication
process starts)
The on-site installation effort is coordinated by project manager and lead
installer. The lead installer will be on site directing the installation teams.
During this phase, the complete testing and final adjustments of the
systems are made. Our project manager coordinates with the project team
as required to complete successful testing and tuning of the systems.
Training is provided to: System Operators, System Technicians, System
Assistants
Phase I - Consultation
Phase II - Engineering & Design
Phase III: Pre-Installation
Phase IV: On-Site Installation
Phase V: Commissioning, Test
and Adjust
Phase VI: Training
44. Who are your key stake-holders
in this project or initiative?
What’s the timeline?
What’s driving this timeframe?
When and how would you
like to review our proposal?
Why are you considering
this solution now?
What happens if you
don’t go forward?
What’s the budget for this
project or phase?
How is that budget
managed?
What’s your preferred model
for conducting business?
Centralized or local
procurement?
44
45. Building Management & Physical Security
Intelligent Building Technology:
Ability to centrally and remotely manage your
building’s technical operations, including HVAC,
lighting and conference room technology.
Connected building manage systems from a single point
of command
45
Maryland Live! Casino
Integrated AV &
Intelligent Building
Technology
46. Building Management & Physical Security
Leading-edge, interoperable video conferencing
solutions that provide an immersive video conference
experience.
AVI-SPL Collaboration Solution Engineers design and
deploy a unified communication platform tailored to your
business.
46
HELP Pain Clinic
Video Conferencing &
Unified
Communications and
Collaboration
Hinweis der Redaktion
AVI-SPL is the result of a merger between two of the industry’s strongest Pro-AV integrators, Audio Visual Innovations and Signal Perfection Ltd.
Our two companies’ were 1 and 2 in the industry prior to the merger.
There was very little overlap in terms of office locations
SPL had developed strengths in engineering specialty solutions such as large performance venues.
AVI had a very strong operational process
In 2008, financed by the leader in private investment in technology, Silver Lake, the merger brought together the rich history of the experiences and strengths of our two companies.
Silver Lake is the leader in private investment in technology and technology-enabled industries. Operating as a value added partner to the management teams of the world's leading technology companies like AVI-SPL, Silver Lake focuses on investing in growth.
AVI-SPL’s growth is built around our core expertise and value added services providing the most comprehensive solutions for our customers
We announced AVI-SPL as a global company in January 2013 when we opened our Canadian HQ and European HQ. Since then, we’ve added points of presence around the world. The countries in green are where we’ve done business since then.
International Sales Highlights (2013):
Canada: $17.7M
Mexico: $12M
UK: $7.3M
Columbia: $1.5M
South Korea: $119K
Japan: $98K
India: $75K
France: $67K
What does this mean to you?
It means AVI-SPL has the resources, including manpower and buying power, the back your project. Our 1400 employees, plus manufacturer partner relationships, ensure that we can provide you the best solutions in terms of quality, functionality and value.
Two main factors contribute to our growth
Our experience in pro av design, build and integration ensures that we understand our customer’s needs and that our solutions work simply
Our comprehensive service offerings ensure that our customers’ technology investment creates true business value
We have grown across all areas of our business:
Design, Build, Integration accounts for approximately 70% of our business with a compound annual growth rate of 11 percent since 2008
Services business has experienced tremendous growth and accounts for 20% of our business
Our inside sales division provides products and customer self serve portals making up about 10% of our business
All of these divisions work together to provide our customers with the right solutions to meet their needs.
We complete almost 7,000 project a year. From small to fortune size enterprise, companies trust us to take care of their AV and communications needs, no matter if it’s for a single boardroom or hundreds of boardrooms, home offices, and mobile applications.
According to Systems Contractor News, all of this makes AVI-SPL the top ranked Pro AV integrator in the industry.
Block ME is one of the unique capabilities developed by AVI-SPL over the last few years as a result of responding to customer needs. Introduced at InfoComm in 2013, Block ME addresses the concern of unauthorized video calls from launching in meeting rooms. Users simply press a button to stop video calls from being initiated or received. The control is in the hands of the users with no need for technical expertise because at a glance you’ll know if the device is engaged. Green means calls are unblocked; red means calls are blocked.
Designed to improve the overall video collaboration experience, it complements AVI-SPL’s suite of video solutions including the patented Symphony platform which provides monitoring, management and scheduling of virtually any IP reachable audio and video device.
Block ME has been honored with a 2014 INTERNET TELEPHONY Product of the Year Award from TMC, a global, integrated media company.
AVI-SPL coursework is an integral part of the training we require of all of our staff. We include InfoComm
certifications such as CTS, CTS-I and CTS-D and utilize technology-specific training from suppliers as it applies to
the equipment we support.
AVI-SPL has established minimum requirements for all technical positions. For example, all project managers have accomplished certifications based on Project Management Institute (PMI) standards. Design engineers must be certified with a minimum of a CTS-D, and most have a BSEE degree. Programmers must be trained and certified by either AMX, Crestron or both to obtain the position of senior programmer. At every level, AVI-SPL works to ensure that our staff is capable of doing the job right in any environment.
In addition, AVI-SPL has been leading the way with the convergence of AV and IT by ensuring that our technical team had both AV and Network expertise.
AVI-SPL holds premium partner status with the industries top manufacturers. This level of partner relationships allow us to leverage our buying power as a leading av and video communications company to provide our customers with the best solutions and services:
Product access and availability
Technology roadmap and insight
Service and product warranty
IMPORTANT NOTE: Please note that reference to customers is for presentation purposes only and may not be printed or used in any other marketing or sales material without the written consent of the customer.
Our team of leading industry experts select cutting edge products from over 700 manufacturer product lines to integrate into your environment…
Combine them with our best-in-class services…
To create solutions that consistently deliver the experience that you expect from your communications tools.
Our approach is holistic. Our approach is to take a comprehensive approach to design our customer solutions, because a Pro AV system is not just a projector and screen in a room. It is a room in a building that requires infrastructure, electricity, lighting and temperature control. It is a room that is impacted by ambient noise in a hallway or adjacent rooms. It is a room that should have all the connectivity and presentation tools you need to collaborate in that room, or connect and collaborate with other rooms across your company and across the world.
We look at the whole environment to customize a solution that looks like you want it to look and works the way you want it to work.
AVI-SPL specializes in integrating video communications into your UC strategy and telecom network. We help you leverage your existing phone systems, IT systems and computers and tie them into your video systems for a unified communication platform.
We are UC certified by Microsoft, Polycom and Cisco.
AVI-SPL has been leading the way in digital media solutions for more than 15 years. Our digital media solutions help you create, store, manage and distribute content throughout your organization. We can design and implement a system to meet your messaging needs.
Focused resources dedicated to three types of offerings:
Cloud based solution (Industry Weapon)
Go to Market Enterprise Hardware Solution (Cisco)
Low-cost Small -> Medium Solution (Scala)
AVI-SPL is a certified partner and service provider for the major Digital Media manufacturers:
Industry Weapon
Scala
Navori
We have provided digital media solutions AND content to companies across all industries:
Healtchare
Moffitt Cancer Center,
Miami Children’s Hospital
City of Hope
Education
Madeira Public Schools
Rialto Public Schools
Retail:
Dave and Busters
Tilly’s
Office Depot
Corporate
JP Morgan
HCSC
Government
US Institute of Piece
USS Mercy
Our Control Room Group has expertise in ergonomics, traffic flow, large format video walls, controllers and security required for command and control environments.
We’ve installed mission critical environments from start to finish all over the world.
3D / Advanced Visualization applications can range from bringing perspective to computer-aided design (CAD) drawings/designs, to simulating a real world environment that can be viewed from all angles and experienced in a state of total immersion.
Spatially immersive displays use multi-sided rooms that you walk into, and an "immersive theater" or "immersive wall" that uses a large flat or curved screen that completely fills your peripheral vision. AVI-SPL has brought this technology to life in education, energy, and healthcare (to name a few)
From producing an incredible audio, video and broadcast system for companies and institution, to designing and staging a dynamic audio system for Yankee Stadium, AVI-SPL is ready to meet your comprehensive needs. Our portfolio includes a collection of more than 40 installations in these highly-specialized environments.
Corporate/Institutional Broadcast and Studio Solution: For the Avaya Video Exchange, AVI-SPL integrated video collaboration tools that allow it to double as a working demo facility and video conferencing space for staff. The Exchange includes a combination video conference/ production studio. The studio allows Avaya to produce and share video content in house. AVI-SPL can design and build facilities that handle both digital and analog sources, along with the ability to cross-connect and repurpose rooms as part of the studio. We provide support solutions with on-site field technicians, to ensure you are broadcasting on-time. We can even provide multiple discrete feeds to serve production trucks.
Sports, Entertainment Venues and Stadiums: AVI-SPL was responsible for providing engineering for the audio and broadcast cabling, as well as the distribution of television (SMATV) systems for the new Yankee Stadium . The SMATV system includes a head end that provides off-air and L-Band distribution. It also interfaces with Cisco’s StadiumVision IPTV System.
AVI-SPL has strong partnership relationships with industry manufacturers, including Crestron, AMX, Mitsubishi and NEC as well as video manufacturers such as Cisco, Polycom and Lifesize. We recognize that strong supplier relationships enable us to provide our customers with cutting edge, turnkey audio and video solutions with superior customer service.
We take a vendor agnostic approach – we are certified to provide and service the products we sell across all manufacturer lines.
We are one of the few that understand video solutions that can be delivered to a customer on the network.
Our product lines include audio visual products such as projectors, flat panel displays, interactive whiteboards, signal distributors and switchers as well as consumables, like lamps.
Our video product line includes immersive telepresence, personal video conferencing systems and PC-based solutions as well as the infrastructure required to support any video conferencing device
As a value added tool, we can provide customized web portals that support an online catalog of pre-approved products with exclusive pricing. Called our ViewPoint Extranet, the portal provides convenient order placing, status and shipment tracking. We can integrate into your existing procurement platform such as Ariba or SciQuest. ViewPoint transactions may also provide Level 3 credit card processing.
ViewPoint portals can additionally track your Pro AV projects and be used to monitor service ticket requests.
Examples of large ViewPoint customers include Bank of America, NYU and the University of California (all locations).
Whether your communications strategy requires a monitored environment, multiple endpoints, a multimedia experience, or a full managed enterprise, AVI-SPL can help you define, design, implement and support your solution to by leveraging our expertise, manufacturer partner relationship combined with our services. Every solution starts with top notch professional services to ensure that we understand your requirements and the environment in which it needs to work.
AVI-SPL’s Professional Services team works with your team to define company-wide collaboration goals and create solutions that foster communication for you and your employees. From assessments to planning and design to expert engineering, AVI-SPL builds and supports a state-of-the-art solution with the latest technology to help your business flourish and grow.
Network and Infrastructure analysis and Assessments: Customers looking to integrate new technology into their operations depend on a trusted partner to plan for long-term viability. Our analyses and assessments provide a written report that includes areas of concern and recommendations. They also include next-step planning and engineering support to help find a sustainable solution.
Design & Integration Services: AVI-SPL employs the most qualified personnel and state-of-the-art methods. We have extensive experience in large-scale and complex projects and provide quality service during and after installation
Managed Implementation: We understand how to work with other trades because we use the same process. We are driven by a project schedule and milestones that are consistent with other trades’ milestones under the construction model. In addition, we have a good Safe Worker’s Comp Rate and the highest bonding capacity available in our industry, which is essential when working under GC requirements. (Safe Workers Comp Mod Rate: Every business starts with an Ex Mod Rate of 1.00. Values less than 1.00 reflect a better than average claims history, while values over 1.00 reflect a worse than average claims history.)
Training & Documentation: AVI-SPL offers custom and formal training opportunities for you to effectively operate, administer and maintain video communication technologies. Such guidance includes AVI-SPL and manufacturer-supplied training courses and can be provided at your location.
Once your solution is up and running, we don’t pack our bags and leave. We are available how and when you need us. With three levels of service and optional add on packages, our customer care program is highly customizable to meet all of your needs.
You can choose a simple one-year warranty which includes parts repair or replacement and onsite service. Or you can choose our “Preferred” or “Onsite” programs for added value. Or upgrade your Customer Care to “Exclusive” coverage which gives you extended helpdesk access as well as quarterly account reviews and remote alarm alerts.
The “Preventative Maintenance” option can be added at intervals you require.
For our clients who have legacy equipment covered under multiple manufacturers or contracts, AVI-SPL can provide first call consolidation for all your service requirements.
Some of our clients need an even higher level of Customer Care. We can provide this support through our Strategic Onsite Staffing program. This way, you have an AVI-SPL expert working at your facility on a daily basis to meet your specific needs.
Currently we have 200+ staff on premise at client facilities. Some of our clients include Ford, Dow Chemical and Capital One. We have personnel at client sites managing onsite video network operations centers, providing local meeting support, event production, maintenance and even content creation for digital media.
AV and Video monitoring and management services give you the confidence that your systems are going to work when you need them. We can monitor AV and video equipment and the infrastructure that supports your systems. We can provide remote diagnostics and manage scheduling, such as set times to turn off equipment, through a centralized control system.
Monitoring and management of infrastructure and devices
Live 24x7x365 support providing Single Point of Contact
Business rules module for customized procedures and policies
Proactive and reactive support
Automated meeting services
Reporting for usage and performance
Vendor escalation for case management and resolution
We offer full collaboration services for you to connect, share ideas and complete business initiatives and objectives. If you think of the phone, our collaboration services would be the cell towers or telephone poles which carry your signal to the other side. For video, we can do this through a dedicated network at your company, through a private network hosted at our NOC, or even the Internet or some combination of all three. We further enhance that experience by providing tools like Symphony and Virtual Meeting Rooms (VMR) and operators to support you.
The strength of our Services is the surety that your AV and Video technology will work when you need them to work and as you expect them to work, while also enabling increased utilization and focus on core business needs, not system management.
Our programs provide you the level and type of services that you need whether on site, remote or a combination.
AVI-SPL takes industry best practices and incorporates them into our philosophy and process for AV and Video Services. From Service Strategy to Continual Service Improvements, AVI-SPL tailors our offerings to your needs.
AVI-SPL:
I recognize this is a lot and your probably thinking “how does this relate to me.” Well...
(advance slide)
AVI-SPL:
How can we move this meeting to action?
Go for the next meeting.