2. • I work with managers to help them
understand how enterprise applications,
web and mobile technologies can enrich
their careers.
• The client portfolio in the ICT industry
includes Microsoft, Apple, Ernst & Young,
France Telecom, HP, IBM, Oracle and SAP
.
•The work with the IT industry in Europe
has included fifty partner and customer
conferences, a dozen case studies, and
various marketing support activities.
Prof. Lee SCHLENKER,
Professor ESC Pau
Mail : lee@lhstech.com
Skype : leeschlenker
LinkedIn : @LeeSchlenker
Introduction
6. Analytics is the use of data, methods, analysis and
technology to to help managers make better decisions.
1-6
Introduction
psychological models
data
mining
cognitive science
decision theory
information theory
databases
Business
Analytics
neuroscience
statistics
evolutionary
models
control theory
7. This a place where managers and
students of management can discuss
and debate best practises in the digital
economy, new developments in data
science and decision making. Ask
questions and get practicable
answers, and learn how to use data in
decision making.
Analytics for Management
https://www.linkedin.com/
groups/13536539
Introduction
9. Grading Scale
Participation: 50% of your grade will be based upon your participation in the
course exercises and simulations and the pertinence of your class presentations.
Exam: 50% of your grade will be based upon a multi-choice exam
Administration
10. • Segment the market by
needs…
• Qualify your target
segment
• Develop your products
or services to meet the
need
• Measure the results
Tristan Kromer
The Basics
11. Product Value
• Delivery
• Use
Brand Value
• Reputation
• Promise
Relationship Value
• Experience
• Conversation
What do customers really value ?
The Basics
12. Tranformational “Memory” itself becomes
the product — the "experience"
• Service economy – value comes from
services embedded in the product
• Pine and Gilmore argued that
differentiation today comes from creating
“experiences”
• Starbucks, Michelin, Hermès, Apple
• Companies provide “stages”, managers
are “actors”, customers are active
“spectators”
The Basics