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Introduction to Analytics
Context
October 2017
• I work with managers to help them
understand how enterprise applications,
web and mobile technologies can enrich
their careers.
• The client portfolio in the ICT industry
includes Microsoft, Apple, Ernst & Young,
France Telecom, HP, IBM, Oracle and SAP
.
•The work with the IT industry in Europe
has included fifty partner and customer
conferences, a dozen case studies, and
various marketing support activities.
Prof. Lee SCHLENKER,
Professor ESC Pau
Mail : lee@lhstech.com
Skype : leeschlenker
LinkedIn : @LeeSchlenker
Introduction
Change.org (2016)
©2016 L. SCHLENKER
• Choose two teams of three managers
who must act collectively
• Each team can move to one empty chair
at a time to get to the other side
• You may “jump over” one member of the
opposing team, but not your own
• Act decisively – if you move out of turn
both teams must start again
Introduction
4
The objective of this course is to
introduce the students to Analytics
©2016 LHST sarl
Administration
• Analyze the context of each case to document the
key processes of the organization or the market
• Qualify the data at hand to understand the nature of
the business challenges
• Apply the appropriate methodologies in your
predictive and prescriptive analyses, and
• Integrate elements of visual communications in
transforming the data into a call for collective
action
In this module , you will
5
Analytics is all about making sense
of the data
©2016 LHST sarl
Date Subject
Session 1 Context and Data
Session 2 Decision Making and
Session 3 Workshop 1
Session 4 Workshop 2
Session 5 Student Presentations, Exam
Administration
www.dsign4change.com
Analytics is the use of data, methods, analysis and
technology to to help managers make better decisions.
1-6
Introduction
psychological models
data
mining
cognitive science
decision theory
information theory
databases
Business
Analytics
neuroscience
statistics
evolutionary
models
control theory
This a place where managers and
students of management can discuss
and debate best practises in the digital
economy, new developments in data
science and decision making. Ask
questions and get practicable
answers, and learn how to use data in
decision making.
Analytics for Management
https://www.linkedin.com/
groups/13536539
Introduction
©2016 L. SCHLENKER
Agenda
Introduction
Administrative Details
Business Basics
Organizational Structures
Mapping Context
Administration
Grading Scale
Participation: 50% of your grade will be based upon your participation in the
course exercises and simulations and the pertinence of your class presentations.
Exam: 50% of your grade will be based upon a multi-choice exam
Administration
• Segment the market by
needs…
• Qualify your target
segment
• Develop your products
or services to meet the
need
• Measure the results
Tristan Kromer
The Basics
Product Value
• Delivery
• Use
Brand Value
• Reputation
• Promise
Relationship Value
• Experience
• Conversation
What do customers really value ?
The Basics
Tranformational “Memory” itself becomes
the product — the "experience"
• Service economy – value comes from
services embedded in the product
• Pine and Gilmore argued that
differentiation today comes from creating
“experiences”
• Starbucks, Michelin, Hermès, Apple
• Companies provide “stages”, managers
are “actors”, customers are active
“spectators”
The Basics
©2013 L. SCHLENKER
Structures
©2013 L. SCHLENKER
Structures
Technicity
Reflection
Imagination
Cooperation
Method
Action
John Holland
©2013 L. SCHLENKER
Structures
Mapping
©2013 L. SCHLENKER
Mapping
©2013 L. SCHLENKER
Mapping

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Introduction to Analytics - Context

  • 2. • I work with managers to help them understand how enterprise applications, web and mobile technologies can enrich their careers. • The client portfolio in the ICT industry includes Microsoft, Apple, Ernst & Young, France Telecom, HP, IBM, Oracle and SAP . •The work with the IT industry in Europe has included fifty partner and customer conferences, a dozen case studies, and various marketing support activities. Prof. Lee SCHLENKER, Professor ESC Pau Mail : lee@lhstech.com Skype : leeschlenker LinkedIn : @LeeSchlenker Introduction
  • 3. Change.org (2016) ©2016 L. SCHLENKER • Choose two teams of three managers who must act collectively • Each team can move to one empty chair at a time to get to the other side • You may “jump over” one member of the opposing team, but not your own • Act decisively – if you move out of turn both teams must start again Introduction
  • 4. 4 The objective of this course is to introduce the students to Analytics ©2016 LHST sarl Administration • Analyze the context of each case to document the key processes of the organization or the market • Qualify the data at hand to understand the nature of the business challenges • Apply the appropriate methodologies in your predictive and prescriptive analyses, and • Integrate elements of visual communications in transforming the data into a call for collective action In this module , you will
  • 5. 5 Analytics is all about making sense of the data ©2016 LHST sarl Date Subject Session 1 Context and Data Session 2 Decision Making and Session 3 Workshop 1 Session 4 Workshop 2 Session 5 Student Presentations, Exam Administration www.dsign4change.com
  • 6. Analytics is the use of data, methods, analysis and technology to to help managers make better decisions. 1-6 Introduction psychological models data mining cognitive science decision theory information theory databases Business Analytics neuroscience statistics evolutionary models control theory
  • 7. This a place where managers and students of management can discuss and debate best practises in the digital economy, new developments in data science and decision making. Ask questions and get practicable answers, and learn how to use data in decision making. Analytics for Management https://www.linkedin.com/ groups/13536539 Introduction
  • 8. ©2016 L. SCHLENKER Agenda Introduction Administrative Details Business Basics Organizational Structures Mapping Context Administration
  • 9. Grading Scale Participation: 50% of your grade will be based upon your participation in the course exercises and simulations and the pertinence of your class presentations. Exam: 50% of your grade will be based upon a multi-choice exam Administration
  • 10. • Segment the market by needs… • Qualify your target segment • Develop your products or services to meet the need • Measure the results Tristan Kromer The Basics
  • 11. Product Value • Delivery • Use Brand Value • Reputation • Promise Relationship Value • Experience • Conversation What do customers really value ? The Basics
  • 12. Tranformational “Memory” itself becomes the product — the "experience" • Service economy – value comes from services embedded in the product • Pine and Gilmore argued that differentiation today comes from creating “experiences” • Starbucks, Michelin, Hermès, Apple • Companies provide “stages”, managers are “actors”, customers are active “spectators” The Basics