Building true customer loyalty is an important thing you can do for your business. Here we will present you introduction to Net Promoter Score as an innovative loyalty measurement tool, which accelerates business growth and win customers for life. So how does it work? How to use it? Watch the presentation and find out...
3. James Kennedy,
Rubberstamp.io
ÂŤ Running a SaaS business without an NPS
scoring system is like riding a bike without
handlebars.
You can do it, but it may well be
unnecessarily painful. Âť
4. What Exactly is Net Promoter Score?
Ăź Customer loyalty metric
Ăź Real time analytics
Ăź Churn reducer
Ăź Customer feedback system
Ăź Business growth accelerator
Ăź Retention tool
Ăź Satisfaction score
5. There are three types of customers:
How Does it Work?How Does It Work?
customers are sorted into three categories depending
on how they rate their likelihood to recommend your
company
6. How Does it Work?
How Does It Work?
How Does It Work?
Highly likely to leave
positive review. Loyal
customer who
recommend you
Customers who can be
easily swayed by the
competition
Highly likely to leave
negative feedback and
damage your brand
7. Subtracting the percentage of âdetractorsâ from that of
âpromotersâ, while passive respondents are merely
included in calculating the overall percentage
How to Calculate NPS?
NPS can range from -100 to 100
8. Ăź Incredibly focused feedback
Ăź Easy to use
Ăź Predict revenue growth
Ăź Boost customer lifetime value
Why Use NPS?
10. Ăź Build relationship with customers
Ăź Contact unhappy customers before
they churn
Ăź Encourage sharing on social media
Ăź Identify common requests
How to Increase NPS?How to Leverage NPS?
11. NPS is not only an accurate predictor of growth, but also, one that
due to its simplicity can provide incredibly focused feedback. Given
the correct technology, NPS can serve as a far more accurate, fluid,
and interactive method for predicting and improving business
growth.
In ConclusionâŚ
12. More info
Read the full article: http://bit.ly/2bfkVNH
Try demo version of survey: https://www.satismeter.com/
Register for free now: https://app.satismeter.com/register
13. About SatisMeter
SatisMeter is a revolutionary multi-platform which collects customer
feedback, reducing churn and accelerating growth.
SatisMeter allows businesses to identify unsatisfied customers and help
them resolve their issues before they leave. Some of SatisMeterâs happy
customers include Buzzsumo, Mention, Udacity, When I Work and
Segment.
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