This document discusses simplification as a paradigm for change. It outlines Vonage's goals of developing the world's premium contact center platform with over £100m in revenues and 100k seats by 2020. The key priorities for Vonage are to ignite customer advocacy, develop talent, and drive self-sufficiency in new business meetings. Functional reporting lines, geographic target markets, and selling motions are also outlined. The document further discusses initiatives for pricing, order to cash, and internal communications.
10. 10VONAGE CONFIDENTIAL
By 2020 we have developed the world’s premium contact center platform for managing live interactions on a global scale with over £100m in revenues and 100k
seats. Culminating into xx Bn interactions
Every live interaction that crosses our platform matters. Whether you live to sell or serve (or both) our goal is to give you the tools you need to deliver better
outcomes for you, your company and your customers.
Customer Success Product Leadership Operational Excellence
Trusted advisor, evidence by repeat sales &
references
Recognized as an innovative, market leading
solution
Control & visibility of business processes combined
with an inspired workforce
Vision
Mission
Strategic
Themes &
results
Company Priorities
11. 11VONAGE CONFIDENTIAL
Company Priorities
Laying the foundations for future delivery
acceleration and successful Omnichannel
product launch
1
Ignite Customer Advocacy2
Develop a leading ability to attract and hire
quality talent
3
Drive self-sufficiency for >75% of New Business
meetings
4
