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Troubleshooting Manuals
For Call Center
Prepared By: Md.Sanaullah Kawsar
Operation Supervisor, QUBEE Care Line
Approved By: CC Operations MGT
Augere Wireless Broadband Bangladesh Limited.
Prepared By: Md.Sanaullah Kawsar, Operation Supervisor, Approved By: CC Operations
MGT,
Augere Wireless Broadband Bangladesh Limited.
Greeting:
Good Morning/Afternoon/Evening, this is Sanaullah from QUBEE, how May I help you?
Closing:
Is there anything else I can do for you? Thanks for calling QUBEE, have a nice day/take care.
●LED Verify
●Power led on/off?
If on is modem getting power, if off then modem line disconnect.
●Online led blinking/Stable?
If blinking, restart modem for 1-2 mins better if within PC,
If stable, modem connects is authenticate.
●LAN led blinking/Stable?
If blinking, then ok
●RSSI led’s status at a time on/off?
If on 4 then signal strength is much strong, if off or getting below 4 then it’s weak.
● Password Change in Modem-
In Modem-
© Start >
© Run >
© Write cmd >
© Enter > Pop up a black screen >
© Write ipconfig/all >
© Enter >
© View Default Gateway (192.168.3.1)
(This IP address paste in address bar & when it click Go/Enter then show)
© Configuration Window Appears >
© Ok >
© Advanced settings >
© Wi-max configuration >
© Change password >
© Confirm password >
© Administration >
© Restart >
© Ok >
© Reboot (It will take some time)
Prepared By: Md.Sanaullah Kawsar, Operation Supervisor, Approved By: CC Operations
MGT,
Augere Wireless Broadband Bangladesh Limited.
● Password Change in web-self-care
Log in at my.qubee.com.bd:10080 then user will get these below box
●My Information
Account Number
Account Created Date
Account Status
●Home
●My Info---------------Change Password, Bill quire
●Usage Detail
●My Plan
●Customer Care-----Customer quire, My quire status
●Logout
* User can use his web self care for sending any change request.
Sr. No. Start Time End Time Duration (HH:MM:SS) Total Data (In MB)
●Connection Check-
It can observed with ping follow,
© Start >
© Run >
Prepared By: Md.Sanaullah Kawsar, Operation Supervisor, Approved By: CC Operations
MGT,
Augere Wireless Broadband Bangladesh Limited.
Usage Limit(MB) 000000
Unbilled Usage(MB) 0.0
Total Free(MB) 000000
© Write cmd >
© Enter > Pop up a black screen >
© Write ping <space> www.google.com -t >
© Enter >
If repeatedly replay from are coming that means connection ok.
If shows Requested time out then it’s getting problem.
●Packet Lost Check-
It can observed with ping follow,
© Start >
© Run >
© Write cmd >
© Enter > Pop up a black screen >
© Write ping <space> www.google.com
© Enter >
Ping Statistics for 216.239.59.103: For Google
Packets: Sent=00, Received=00, Lost=0 (0% Loss)
●DHCP (Dynamic Host Control Protocol) Check-
© Start >
© Control Panel >
© Network Connections >
© Properties >
© Twice click on “Internet Protocol”
© (TCP/IP) >
© General >
© Select-
●Obtain IP address automatically
●Obtain DNS server address automatically & then
© Ok
●Restart Modem by internal way:
Type 192.168.3.1 then enter
Select Advanced Settings—Wimax Configuration—Password—Ok—Administration—Restart—
Manual Reboot—
●Radio Frequency CINR value check:
Type 192.168.3.1 then enter
Status—Radio Status—Received Power Level-dBm—CINR ratio XXdB—
Then Refresh.
Prepared By: Md.Sanaullah Kawsar, Operation Supervisor, Approved By: CC Operations
MGT,
Augere Wireless Broadband Bangladesh Limited.
●MAC Pc Ping
Step-1
Click on Finder in the Dock
Step-2
Click on Macintosh HD in the window
Step-3
Click on Application
Step-4
Click on Utilities
Step-5
Double click on Network Utilities (here, click on Ping Tab)
Step-6
Under the field “Please enter the network address to ping,” enter yahoo.com to
ping yahoo’s domain server.
Step-7
Click the Ping button.
●Enter to user’s PC by Team Viewer
Team viewer Installation if no in users PC, free teamviewer5 download from Google, download
now, Click here, Id & Password generate automatically, take ID & Password and then enter the
user’s PC.
●Check download speed by using below sites.
http://releases.ubuntu.com/dapper
Ubuntu-6.06.2-server-amd64.iso downloads this file.
Or
Prepared By: Md.Sanaullah Kawsar, Operation Supervisor, Approved By: CC Operations
MGT,
Augere Wireless Broadband Bangladesh Limited.
ftp://180.234.0.150
User Name: augere
Password: augere123, then download any file.
●LAN Searching
Right button click on PC Desktop
Go properties
Desktop
Customize Desktop
Ok
Apply
Ok
Click on My Network Place
View Net work connection
Keep only LAN
●Vista configuration
TCP/IP defines the language that your computer users to communicate with other computers. We
recommend using automated Dynamic Host Configuration Protocol (DHCP) to automatically
assign Internet Protocol (IP) addresses to the computers on your network, if your network
supports it. If you use DHCP, then you don't have to change your settings if you move your
computer to another location, and DHCP doesn't require you to manually configure settings such
as Domain Name System (DNS) and Windows Internet Name Service (WINS).
1. Open Network Connections by clicking the Start button , clicking Control
Panel, clicking Network and Internet, clicking Network and Sharing Center,
and then clicking Manage network connections then show will LAN. (For – W-
07, Open Network Connections by clicking the Start button , and then
clicking Control Panel. In the search box, type adapter, and then, under
Network and Sharing Center, click View network connections)
2. Right-click the LAN that you want to change, and then click Properties. If you
are prompted for an administrator password or confirmation, type the password
or provide confirmation.
3. Click the Networking tab. Under This connection uses the following items,
click either Internet Protocol Version 4 (TCP/IPv4) or Internet Protocol
Version 6 (TCP/IPv6), and then click Properties.
4. To specify IPv4 IP address settings, do one of the following:
• To obtain IP settings automatically, click Obtain an IP address
automatically, and then click OK.
• To specify an IP address, click Use the following IP address, and then, in
the IP address, Subnet mask, and Default gateway boxes, type the IP
address settings.
5. To specify IPv6 IP address settings, do one of the following:
Prepared By: Md.Sanaullah Kawsar, Operation Supervisor, Approved By: CC Operations
MGT,
Augere Wireless Broadband Bangladesh Limited.
• To obtain IP settings automatically, click Obtain an IPv6 address
automatically, and then click OK.
• To specify an IP address, click Use the following IPv6 address, and then,
in the IPv6 address, Subnet prefix length, and Default gateway boxes,
type the IP address settings.
6. To specify DNS server address settings, do one of the following:
• To obtain a DNS server address automatically, click Obtain DNS server
address automatically, and then click OK.
• To specify a DNS server address, click Use the following DNS server
addresses, and then, in the Preferred DNS server and Alternate DNS
server boxes, type the addresses of the primary and secondary DNS
servers.
7. To change DNS, WINS, and IP settings, click Advanced.
●Windows-07configuration
1. Open Network Connections by clicking the Start button , and then clicking
Control Panel. In the search box, type adapter, and then, under Network and
Sharing Center, click View network connections.
2. Right-click the connection that you want to change, and then click Properties.
If you're prompted for an administrator password or confirmation, type the
password or provide confirmation.
3. Click the Networking tab. Under This connection uses the following items,
click either Internet Protocol Version 4 (TCP/IPv4) or Internet Protocol
Version 6 (TCP/IPv6), and then click Properties.
Prepared By: Md.Sanaullah Kawsar, Operation Supervisor, Approved By: CC Operations
MGT,
Augere Wireless Broadband Bangladesh Limited.
The Network
Connection Properties dialog box
4. To specify IPv4 IP address settings, do one of the following:
• To get IP settings automatically using DHCP, click Obtain an IP address
automatically, and then click OK.
• To specify an IP address, click Use the following IP address, and then, in
the IP address, Subnet mask, and Default gateway boxes, type the IP
address settings.
5. To specify IPv6 IP address settings, do one of the following:
• To get IP settings automatically using DHCP, click Obtain an IPv6 address
automatically, and then click OK.
• To specify an IP address, click Use the following IPv6 address, and then,
in the IPv6 address, Subnet prefix length, and Default gateway boxes,
type the IP address settings.
6. To specify DNS server address settings, do one of the following:
Prepared By: Md.Sanaullah Kawsar, Operation Supervisor, Approved By: CC Operations
MGT,
Augere Wireless Broadband Bangladesh Limited.
• To get a DNS server address automatically using DHCP, click Obtain DNS
server address automatically, and then click OK.
• To specify a DNS server address, click Use the following DNS server
addresses, and then, in the Preferred DNS server and Alternate DNS
server boxes, type the addresses of the primary and secondary DNS
servers.
The Internet
Protocol Version 4 (TCP/IPv4) Properties dialog box
7. To change advanced DNS, WINS, and IP settings, click Advanced.
●QB Info
●Old Packages
Packages Speed
Usage
Allowance
Monthly
Charge
Additional
Usage
Download Upload
Campus-128 128Kbps Sky Tk. 8,50 - 16 Kbps 04 Kbps
Campus-256 256 Kbps 5GB Tk. 8,50 Tk. 0.10/MB 32 Kbps 08 Kbps
Qubee 256 SkyG 256 Kbps Sky Tk. 1,250 - 32 Kbps 08 Kbps
Qubee 512 SkyG 512 Kbps Sky Tk. 2,250 - 64 Kbps 16 Kbps
Qubee 1MbG 1 Mbps 20 GB Tk. 5,250 Tk. 0.15/MB 128 Kbps 32 Kbps
Prepared By: Md.Sanaullah Kawsar, Operation Supervisor, Approved By: CC Operations
MGT,
Augere Wireless Broadband Bangladesh Limited.
New Package Plan
Speed 5GB 10 GB Sky ** Download Upload
0256 Kbps BDT 850 BDT 950 BDT 1,250 032 Kbps 08 Kbps
0512 Kbps BDT 1,250 BDT 1,450 BDT 2,250 064 Kbps 16 Kbps
1024 Kbps BDT 2,250 BDT 2,750 BDT 5,250 128 Kbps 32 Kbps
Additional charge of BDT 0.15/MB beyond Usage Allowance is applicable in all packages except
Sky.
After add VAT,
850 tk to 977 tk, 950 tk to 1092 tk, 1250 tk to 1437 tk, 1450 tk to 1667 tk 2250 tk 2587 tk, 2750
tk to 3162 tk, 5250 tk 6038 tk
(Speeds Kbps=Kilo bits, Up+Down=Kilo Bytes)
Fair Usage Policy is applicable. VAT is applicable on all charges (Real Price*vat/100+Real
Price=After add %)
Qubee Modem – 3,000 BDT, Modem Installation – Free
Special offer for the employees of Grameenphone Ltd. : Modem
Price* Tk. 2000 ( VAT inclusive)
●Payment Slip format
QUBEE
Payment Slip
Branch__________________________________________________________________Bank Copy
QUBEE A/C Name_________________________________________________________Ref No. 08761
QUBEE A/C No Q U B E E 0 0 0 0 0 0 0 0 0 0 X X X X X
Amount: Date:
Payment through #Cash #*Debit Instruction #Cheque
Purpose of Payment #Monthly Subscription Fee #Advanced Payment
Bank Name Branch CHQ No Amount
Total Amount
Amount (In Words)
______________________________________________________________________________
*Please debit my
account_______________________________________________________________________
Deposited by Authorized Signature
●Launch of WiFi Router Offer
Details of the offer are below:
Prepared By: Md.Sanaullah Kawsar, Operation Supervisor, Approved By: CC Operations
MGT,
Augere Wireless Broadband Bangladesh Limited.
Brand: TP Link
Model: 54 M Wireless G Router TL - WR 340GD.
Country of origin: China
Price of this model for Qubee Customers: Tk.1, 550 (Tk. Fifteen
This model's market price: Tk.3, 000 - Tk.3, 200
Please be informed that for warrenty claim of the routers provided by Qubee, the customers
need to communicate with:
1. For TP Link Router:
Excel Technologies
Address: House 2, Road 2, Dhanmondi, Dhaka.
Contact Person: Biswajit Shaha Rudra
Contact Number: Tel: 9663857, 9664385, 9674279, 9665281; EXT: 109
Cell: 01730013049
Email: corporate@excelbd.com
2. For Net Gear Router:
Computer City Technologies
Address: 75-76, 3rd Floor, BS Bhaban, Laboratory Road.
Contact Number: 8650179-81
QUBEE is Available Here
Qubee Stores
Gulshan
Casablanca Ridge Park, 1st
Floor, Gulshan Avenue.
Elephant Road
Multiplan Center, Level 5, Elephant Road.
Agargaon Zone
BCS Computer City -
- HITECH PROFESSIONAL, Grnd Floor.
- GLOBAL BRAND PVT LTD, Grnd Floor.
- COMTRADE, 1st
Floor.
- ABC COMPUTER CORNER, 1st
Floor.
- CYBER COMMUNICATIONS, 1st
Floor.
- COMPUTER VILLAGE, 1st
Floor.
- GLORIES, 1st
Floor.
- SALTA COMPUTER SYSTEMS, 1st
Floor.
- RISHIT COMPUTERS LTD, 1st
Floor.
- RM SYSTEMS LTD, 1st
Floor.
- INTERPRETER INFOTECH, 1st
Floor.
- TECHNOEDGE, 2nd
Floor.
- ACCESS, 2nd
Floor.
- ZENITH, 2nd
Floor.
- INFORMATICS, 2nd
Floor.
- NETSTAR, 3rd
Floor.
Prepared By: Md.Sanaullah Kawsar, Operation Supervisor, Approved By: CC Operations
MGT,
Augere Wireless Broadband Bangladesh Limited.
- EXCEL TECHNOLOGIES LTD, 3rd
Floor.
- I-MART, 3rd
Floor.
- SPECTRUM, 3rd
Floor.
Badda Zone
BANGLALINK POINT, Ga 131/2, Progoti Sharani.
TRANSCOM DIGITAL, Badda.
N2SYS, Ka 3/1/C Bashundhara R/A.
MONY DOT COM 2, 24/2 Bashundhara Road.
BASHUNDHARA COMPUTERS, 4/1 Bashundhara Road.
AMI ENETERPRISE, Ka 24/1, Progoti Sharani.
CLASSICOM MULTIMEDIA, Ka 22, Kalachandpur.
Holland Center Shopping Complex -
- ASIAN ENTERPRISE, 2nd
Floor.
- SHABA CONNECTION, 2nd
Floor.
Banani Zone
JUST DIAL, 57/B, Kamal Ataturk Avenue.
FAHIM MUSIC, Kamal Ataturk Avenue.
I-CENTER, Kamal Ataturk Avenue.
CELL DOT COM, Grnd Floor, Banani Super Market.
S O F, 2nd
Floor, Moiytri Complex.
Banasree Zone
POWER COMPUTERS, B 35, Road 3, Banasree.
WORLD TELECOM, 94 South Bashabo.
ALMADINA TELEPHONE, 174 Distillery Road, Gandaria.
Dhanmondi Zone
TRANSCOM DIGITAL, Rd 27.
NETFINITY, Aalta Plaza (on top of Helvetia)
GLOBAL BRAND PVT LTD, Beside Square Hospital.
SONALI TELEMEDIA, Johur Ali Mansion, Zhigatola.
NEW HELLO CONNECTION, Abdul Hai Road, Zhigatola.
RANKS TEL, 1st
Floor, Keari Plaza.
Metro Shopping Mall -
- B K R COMMUNICATION, 5th Floor.
- MATRIX TELECOM, 5th
Floor.
Rifles Square -
- SKYCELL COMMUNICATION, 3rd
Floor.
- R. K. ELECTRONICS, 3rd
Floor.
- NOKIA TELECOM, 3rd
Floor.
Elephant Road Zone
BANGLALINK POINT, Dhaka College, Mirpur Road.
BABUL & CO, Level 3, Multiplan Center.
ASIA COMPUTER BAZAR, 47/7 Hai Mansion.
MULTIMEDIA PC, Katabon Masjid Campus.
PC NET, Ground Floor, B S Bhaban.
Prepared By: Md.Sanaullah Kawsar, Operation Supervisor, Approved By: CC Operations
MGT,
Augere Wireless Broadband Bangladesh Limited.
ALGAE, 2nd
Floor, Alpana Plaza.
SYSTEM PALACE, 1st
Floor, Siddique Plaza.
Multiplan Centre -
- EXPLORE, Level 6.
- MIDPHASE IT LTD, Level 7.
- ABC COMPUTER, Level 7.
- INFORCE TECHNOLODGIES, level 7.
- GLOBAL BRAND PVT LTD, Level 7.
- MOBILE CARE, Level 8.
- COMPUTER VILLAGE, Level 8.
- STARTECH & ENGINEERING, Level 9.
Farmgate Zone
BANGLALINK POINT, 32 Airport Road.
TRANSCOM DIGITAL, 99 Karwan Bazar.
CARE COMMUNICATIONS, Level 1, Bashundhara City.
BOSS Mobile, 1st
Floor, Farmview Super Market.
KHAN MOBILE NETWORK, 2nd
Floor, Sizan Point.
Gulshan-1 Zone
TRANSCOM DIGITAL, Gulshan Avenue.
MOBILE GALLERY, 1st
Floor, Navana Shopping Com.
Gulshan Shopping Centre -
- HELLO MOBILE, 1st
Floor.
- TASNIM TELECOM, 1st
Floor.
Gulshan-2 Zone
TRANSCOM DIGITAL, Gulshan Tower.
TRANSCOM DIGITAL, Rahim Bhaban.
OYSHI ENTERPRISE, Grnd Floor, Metropolitan Plaza.
OYSHI TELECOM, Grnd Floor, Landmark Center.
MOBILE MART, Grnd Floor, Unicorn Plaza.
Landview Commercial Center -
- GREEN TELECOM, 1st
Floor.
- Cell Tel, 1st
Floor.
Taher Tower Shopping Centre -
- OYSHI BUSINESS, Ground Floor.
- ADVENT TECHNOLOGY, 2nd
Floor.
Hatirpool Zone
Eastern Plaza -
- AL-ISLAM MOBILE GARDEN, 4th Floor.
- LATEST GAME, 4th
Floor.
- NOKIA TELECOM, 4th
Floor.
Kakrail Zone
MOBILE ZONE, 3rd
Floor, Karnafuli Garden City
Khilgaon Zone
Taltola City Corporation Super Market -
- TANNI TELECOM, Grnd Floor.
Prepared By: Md.Sanaullah Kawsar, Operation Supervisor, Approved By: CC Operations
MGT,
Augere Wireless Broadband Bangladesh Limited.
- CITY TEL, 1st
Floor.
- JANANI ELECTRONICS, 1st
Floor.
Malibagh Zone
BANGLALINK POINT, Chowdhurypara, Malibagh.
TRANSCOM DIGITAL, Malibagh
Mirpur 1 Zone
BANGLALINK POINT, Khalil Bhaban.
BENGAL M CENTER, Mukto Bangla Shopping Complex.
QUAZI COMPUTER, 78 Co-operative Market.
MOBILE LAB, 168 Muktobangla Shopping Complex.
Mirpur 10 Zone
BANGLALINK POINT, Setara’s Dream, Pallabi.
TRANSCOM DIGITAL, 12/B, 2/27, Pallabi.
TRANSCOM DIGITAL, 747, Shawrapara.
BHUIYAN COMMUNICATIONS, Shah Ali Plaza.
Midtown Shopping Mall -
- NEW MOBILE NEER, 2nd
Floor.
- MAA ELECTRONICS, 2nd
Floor.
- MERAJ TELECOM SERVICE, 2nd
Floor.
Shah Ali Plaza -
- IMPRESS TELECOM & ELECTRONICS, 2nd
Floor.
- B K MOBILE CENTER, 4th
Floor.
Moghbazar Zone
TRANSCOM DIGITAL, 227 Outer Circular Rd.
Mohakhali Zone
TRANSCOM DIGITAL, Sadar Road.
NINEFA VIEW, 2nd
Floor, Rupayan Center.
Mohammadpur Zone
TRANSCOM DIGITAL, Block# C, Tajmahal Road.
XSYS BD, 19/C/6, Ring Road.
IT HOUSE, 25/11 Block C, Tajmahal Road.
Motijheel Zone
BANGLALINK POINT, Baitul Aman Mosque, Arambagh.
TRANSCOM DIGITAL, Stadium Market.
NETPLUS, Grnd Floor, 127 Motijheel C/A.
DIGITAL TELECOM, Grnd Floor, A R Mallik Tower.
AIRLINK TELECOM, Baitul View Tower, Purana Paltan.
PERFECT COMPUTER, Gause Pak Bhaban.
INTIMACY COMP, 145, Saleh Shadan.
BRILLIANT SYSTEMS, Darus Salam Arcade.
POLLI TECHNOLODGY, Dainik Bangla Mour.
Bangabandhu National Stadium Market -
- SANJIDA ELECTRONICS, 71/A - 1.
- GENERAL ENTERPRISE, 91/A - 1.
Prepared By: Md.Sanaullah Kawsar, Operation Supervisor, Approved By: CC Operations
MGT,
Augere Wireless Broadband Bangladesh Limited.
- HOSSAIN ELECTRONICS, 116/A - 1.
Old Dhaka Zone
RAKTIM TELECOM, 51/F Johnson Road.
SHAD TRADE INTERNATIONAL, 24 Ranking Street.
G R TELECOM, Kabi Nazrul College Market.
Rampura Zone
JANNAT TELECOM, Green Tower Shopping Center.
Shantinagar Zone
BANGLALINK POINT, Faijunnesa Shopping Complex.
MOBILE PLANET, Concord Twin Tower Shopping Mall.
Eastern Plus Shopping Complex -
- AMIN TELECOM, 5th
Floor.
- CELL N TUNE, 5th
Floor.
- SANMIYA TELECOM, 5th
Floor.
Uttara Zone
BANGLALINK POINT, Rajuk Cosmo Shopping Complex.
TRANSCOM DIGITAL, Road# 7, Sector# 4.
TRANSCOM DIGITAL, Plot# 40, Sector# 9.
LIANG, Syed Grand Center
HM Plaza -
- SILVER SHINE, 2nd
Floor.
- MILESTONE COMPUTER, 2nd
Floor.
- SOFT ZONE, 2nd
Floor.
- SILVER SHINE 2, 2nd
Floor.
North Tower -
- NAYEEM TELECOM, 5th
Floor.
- FAHIM ELECTRONICS, 5th
Floor.
- GOOD LUCK TELECOM, 5th
Floor.
- ARKO MOBILE & ELECTRONICS, 5th
Floor.
- SARKER ELECTRONICS, 5th
Floor.
Rajuk Commercial Complex -
- SOFT ZONE INC, Grnd Floor.
- UNION TELECOM CENTER, 1st
Floor.
- EUROTEL, 4th
Floor.
Rajlaxmi Complex -
- EKUSHEY TELECOM, 3rd
Floor.
- KHAN INTERNATIONAL, 3rd
Floor.
- SHATHI TELECOM, 3rd
Floor.
●Address of Payment Location
http://www.qubee.com.bd/wheres-qubee/bill-payment
QUBEE Stores
Address Bill receive Transaction Mode
Prepared By: Md.Sanaullah Kawsar, Operation Supervisor, Approved By: CC Operations
MGT,
Augere Wireless Broadband Bangladesh Limited.
period**
QUBEE
Gulshan Store
Shop # B2 Casablanca Ridge
Park, 1st Floor, Gulshan
Avenue, Dhaka
11.00 am-
6.00 pm
Cash & Credit Card
(VISA, AMEX)
QUBEE
Elephant Road
Store
Multiplan Center, Level 5,
Elephant Road, Dhaka.
11.00 am-
6.00 pm
Cash & Credit Card
(VISA)
** Qubee stores weekly holidays:
Gulshan Store: Sunday (Full); Monday (till 2:00 pm)
Elephant Road Store: Tuesday (Full); Wednesday (till 2:00 pm)
Bank
Name
Branch
Name
Address Transaction
Mode**
The
City
Bank
Dhanmandi Suvastu Zenim Plaza, Plot # 312 (old)
37 (new) Road # 27 (old) 16 (new),
Dhanmondi R/A
Cash
DSE Nikunja Lotus Kamal Tower One, 57
Joarshahara C/A, Nikunja-2, New
Airport Road
Cash
Foreign
Exchange
27 Dilkusha C/A, Motijheel,Dhaka 1000 Cash
Gulshan 49 Gulshan South, Dhaka 1212 Cash
Islami
Banking
Ismail Mansion, 9/H Motijheel C/A,
Dhaka 1000
Cash
Mirpur 1 Dar-us-Salam Road (1st Floor),
Section – 1, Mirpur, Dhaka 1218
Cash
Pragati
Sharoni
Plot # GA-30/G, Pragati
Sarani,Shahjadpur, Gulshan, Dhaka
1212
Cash
Principal
office
Jiban Bima Tower, 10 /dilkusha C/A
Dhaka 1000
Cash
Shaymoli 23/6 Khilji Road,Shaymoli,
Mohammadpur, Dhaka 1207
Cash
Tongi Tongi Bazar, Tongi, Gazipur- 1710. Cash
Uttora House # 8, Sector # 7, Rabindra Sarani,
Uttara, Dhaka 1230
Cash
Bank Dhanmandi Meher Plaza, 13/A, Raod no. 5 (Mirpur Cash
Prepared By: Md.Sanaullah Kawsar, Operation Supervisor, Approved By: CC Operations
MGT,
Augere Wireless Broadband Bangladesh Limited.
Asia Road) Dhanmondi, Dhaka
Gulshan Gulshan-1, Dhaka Cash
Banani 24, Kemal Ataturk Avenue, Banani,
Dhaka
Cash
Mirpur Nishi Plaza Plot No: 1, Avenue: 4
Section: 6, Block: C Pallabi, Mirpur,
Dhaka
Cash
Pricipal
office
111-113, Motijheel Commercial Area,
Dhaka
Cash
sUttora H# 79A, Road # 07, Uttara Model
Town, Dhaka
Cash
UCBL All branches across Dhaka city are receiving QUBEE bills.
EBL Shaymoli 16-A/5 Ring Road Shyamoli, Dhaka –
1207
Cash
Mirpur Plot # 14, Main Road # 3, Block-A,
Section-11,
Mirpur
Cash
Mogbazar Shafi Complex; House No 1/A; West
Moghbazar, New Circular Road, Ramna,
Dhaka
Cash
Motijheel 88 Motijheel C/A, Dhaka Cash
Bashundhara Plot -15, Block – A, Bashundhara R/A,
Badda, Dhaka
Cash
Shantinagar "Shan Tower" (1st Floor), 24/1,
Shantinagar, Dhaka.
Cash
Uttora Plot-1A, Road-4, Sector-4 Uttara Cash
Banani Plot No: 78, Road No: 11, Block: D,
Banani
Cash
Shonargaon
road
Sonargaon Link Road, Bangla Motor,
Dhaka-1000
Cash
Dhanmandi House 21; Road: 8, Dhanmondi R/A,
Dhaka-1205
Cash
Savar E/3, Tala Bagh, Thana Road, Savar,
Dhaka
Cash
Shatmashjid
road
48, Satmosjid Road (Ground floor of
OLYMPIA Chinese Restaurant)
Dhanmondi..
Cash
Prepared By: Md.Sanaullah Kawsar, Operation Supervisor, Approved By: CC Operations
MGT,
Augere Wireless Broadband Bangladesh Limited.
Gulshan Rahat Tower, Gulshan Avenue Cash
**If you maintain accounts with any of the above banks you can provide Debit
instruction for debiting your account every month.
S/NStation Address
EBL Bill Pay Machines
1 Malibagh ATM Booth 176/1 D.I.T Road, Malibagh
2 Dhanmondi KIOSK BETS Centre, Baitul Iqra House#15,Road#4/A,
Dhanmondi R/A, Dhaka-1209
3 Mohammadpur KIOSKPlot-1/4, Block-B.(12 Gajnabi Road,
Mohammadpur Housing State), Dhaka-1209
4 Gulshan KIOSK Unicon Plaza, 40/2, North Avenue, Gulshan-2,
Dhaka-1212
5 Khilkhet KIOSK 02/A Rajuk Trade Centre, Nikunja, P.S. Khilkhet,
Dhaka
6 Panthopath ATM booth4, Panthopath, Royel Tower
7 Uttara ATM booth 9, Sonargoan Janapath Road, Sector -7, Uttara
8 Station Road Branch
ATM booth
Asian S.R. Hotel, 291 Station Road, Chittagong
QUBEE is happy to announce two more bill payment Stores in Dhanmondi and Motijheel
starting from 02nd November, 2010 onwards. These will add to the current stores in
Gulshan and Elephant Road. Following are the names with location:
NETFINITY (Dhanmondi)
House-01, Shop: 16,17 Aalta Plaza, 1st floor, Road-10, Dhanmondi-1207
Closing Time: Tuesday (Full Day)
NETPLUS (Motijheel)
127, Motijheel Commercial Area, Dhaka-1000
Closing Time: Friday (Full Day)
Pls find below are the Qubee Bill Collection of UCBL bank & branches in Chittagong
Sl no Branch Division
1 Agrabad Branch Chittagong
2 Anderkilla Branch Chittagong
3 Bahaddarhat Branch Chittagong
4 Chowkbazar Branch Chittagong
5 Dampara Branch Chittagong
Prepared By: Md.Sanaullah Kawsar, Operation Supervisor, Approved By: CC Operations
MGT,
Augere Wireless Broadband Bangladesh Limited.
6 Dohazari Branch Chittagong
7 Fatickchari Branch Chittagong
8 Gohira Branch Chittagong
9 Hathazari Branch Chittagong
10 Jubilee Road Branch Chittagong
11 Kadamtali Branch Chittagong
12 Kamal Bazar Branch Chittagong
13 Khatungonj Branch Chittagong
14 Lohagara Branch Chittagong
15 Modunaghat Branch Chittagong
16 Muradpur Branch Chittagong
17 Nazirhat Branch Chittagong
18 Noapara (C) Branch Chittagong
19 O R Nizam Road Branch Chittagong
20 Pahartali Branch Chittagong
21 Port Branch Chittagong
22 Port Branch Chittagong
23 Rangunia Branch Chittagong
24 Station Road Branch Chittagong
BDR Market
Mogol Tuli Bazar
Agrabad
Chandanpura
Chandgaon
Chawkbazar
Chnadgoan
Daampara
Dampara(partial)
Dewanhat
Dhanialapara
East Madabari
GEC Circle
Halishahar Cantonment
Halishahar G-block
Halishahar H/K-block
Halishahar K-block
Jhautola
Kazir Dewri
Khulshi
Lalkhan Bazar
Prepared By: Md.Sanaullah Kawsar, Operation Supervisor, Approved By: CC Operations
MGT,
Augere Wireless Broadband Bangladesh Limited.
Madarbari
Nandan Kanon
Nasirabad.
New market
North Pathantuli
Purba Nasirabad
Tiger Pass
Uttar Lalkhan
WAPDA Colony
Weat Madarbari
West Sholoshohor
Re-seller application(Close)
Kindly communicate the following information if you receive calls regarding
Qubee Re-seller application/request:
The applicant needs to have at least 3 years of Business Experience.
He will have to submit:
1. A detailed profile of his company.
2. His/her company’s experience details.
3. The area where he/she wants to provide service/conduct business.
These information needs to be submitted to the following address:
To:
Distribution Manager, S & D
Augere Wireless Broadband Bangladesh Ltd.,
Plot- 59, Road-27, Banani, Dhaka, Email: biplab.banerjee@qubee.com.bd
Last day of application: 31st December 2009.
Referral Package
Referral Campaign:
If any user refers his family or friend to purchase qubee connection, then he can enjoy
any of the following gifts according to the number of referrals:
No. Of
referral
Gifts Gifts will be collected from
1 referral
Pen drive(4GB) /
Antivirus/Webcam
will be sent to user premises
through courier
5 referral
Mobile hard disk / Wi fi
Router/I-POD Shuffle
will collect from qubee store when
notified
Prepared By: Md.Sanaullah Kawsar, Operation Supervisor, Approved By: CC Operations
MGT,
Augere Wireless Broadband Bangladesh Limited.
15 referral
PS2 with player joystick
/Digital camera 8 mega pixel
/LCD monitor 15.6”
will collect from qubee store when
notified
25 referral
X-box with a game
free/Home theatre
will collect from qubee store when
notified
40 referral
Laptop (ACER/ASUS)/Two
tickets to KL / Nintendo Wifi
will collect from qubee store when
notified
We can check the total number of referrals against a user by following the mentioned
steps:
• Log in to: http://180.234.0.197/qubee
• Put the user name and password:
1. User Name: callcentre
2. Password: callcentre
• We will put the user’s user name and click search.
If the user wants to claim referral gift, s/he will have to send a request from web-self-care
by following these steps:
1. Login to customer’s web-self-care account (http://my.qubee.com.bd:10080)
2. Click Customer Care >> Customer Query
3. Select “Join In Campaign” for Query Nature
4. Select “Claim Gift” for Type
5. Express the expected gifts to be claimed in the “Description” field
6. Press “Send Query”
Special Offer for GrameenPhone Ltd.
We would like to offer Modem to Grameenphone Ltd. employees @ Tk. 2,000 (VAT inclusive)
Employees of Grameenphone Ltd.. Ltd can experience our service at our Flagship Store and can
purchase the connection with this special offer. The address of our Flagship Store:
QUBEE Store Gulshan,
1st Floor, Casablanca Ridge Park,
114 Gulshan Avenue, Dhaka.
For Additional Information please contact the following QUBEE officials
Md. Mesbaur Rahman, Manager Corporate Sales
Email: mesbaur.rahman@qubee.com.bd
Prepared By: Md.Sanaullah Kawsar, Operation Supervisor, Approved By: CC Operations
MGT,
Augere Wireless Broadband Bangladesh Limited.
Account Executive, Quazi M. Sabir Amanullah,Senior Executive, Corporate Sales
Email: sabir.amanullah@qubee.com.bd
Bank Payment information’s:
1. Bank Name : The City Bank
2. Branch Name : Dhanmondi
3. Date of payment : 06.09.2010
4. Mood of payment (Cash/ Cheque): Cash payment
5. Amount : 1,000 tk
6. Reference number : 19669
7. Customer deposit time (apprx) : 10.30am
8. If any customer deposited in wrong account number then initially asked them to provide
scan copy of deposit slip at qubee@qubee.com.bd.
QUBEE Pre Pay Proposition:
QUBEE offers Control and Convenience to Customer in Pre Pay.
- When customer buys a connection from 09 Oct 2010, customer will get
1. Device,
2. User Name and Password,
3. Getting Started Guide in a branded shopping bag.
- Along with a connection, customer will also need to buy a Scratch Card as per their
choice and need (Card offers are below).
- Each Pre Pay connection comes with 250 MB complimentary Usage Volume valid for 30
days (the volume is preloaded to facilitate device set up and getting a trial before
scratching the card).
- An installation Engineer from QUBEE will visit customer within 48 hours of purchase to
assist in getting started.
- If customer is not satisfied with the experience, they can choose to return the Device
and Unscratched Card (if any) within 14 days.
Other information:
• Connection Price: Tk.3,000 ( with 1 device choice from QUBEE UH-235 & Gigaset)
• N.B.: Only UH 235 was issued today to Channel Partners who would
start selling from morning. Gigaset’s supply as the device for Pre
Pay has been put on hold for the time being. Gigaset will be
offered with Pre Pay after clearance from Technical Dept.
• Scratch Card available in two Denominations for recharging account from time to time
for continued usage-
Card Denomination &
Price*
Speed Usage
Volume
Validity
Tk.700 Upto 512 Kbps 2 GB 30 Days
Prepared By: Md.Sanaullah Kawsar, Operation Supervisor, Approved By: CC Operations
MGT,
Augere Wireless Broadband Bangladesh Limited.
Tk.400 Upto 512 Kbps 1 GB 15 Days
*VAT Included. Speed indicated above refers to Downlink. Uplink is 1/4th
of Downlink.
• 14 Day No Questions Asked Refund from QUBEE Flagship Stores in case of returned
Device & Unscratched Card . Within 1st
7 days of purchase , customers can claim and
instantly get Refund in cash from the exact Point of Sale where they purchase from
provided they bring Installation Engineer’s seal and Refund Form in failed installation
cases. Only QUBEE Stores @ Gulshan and Elephant Road will cater NQA refund claims
made within 14 days of purchase. Any card that has been scratched off will not be
refunded.
• Customers will fill up the BTRC Form and provide required photo ID copy, photographs
as per current regulations. Sales points will have to send selected part of Customer
information (as soon as a sale is made) in a prescribed format via sms to a designated
number to facilitate speedy contact with customer for Installation task by QUBEE.
• Pre Pay will utilize the existing Hotline (02 895 99 11), Customer Care Email Address
(qubee@qubee.com.bd) and Web Self Care (my.qubee.com.bd) as Customer Care
touch points.
TP Link source
http://www.tp-link.com/simulator/TL-WR541G/userRpm/index.htm
SPTP
192.168.109.15/icm- Agent status detail
Netgear-50m
TP Link-30m
Overview of the Router:-
The Wireless N Router integrates 4-por or 8-port Switch, Firewall, NAT-router and
Wireless AP. Powered by 2x2 MIMO technologies. The wireless router use in small
office/ Home office (SOHO).
The Front Panel:-
The Rouer’s LEDs and the QSS button are located on the front panel (View from left to right).
Prepared By: Md.Sanaullah Kawsar, Operation Supervisor, Approved By: CC Operations
MGT,
Augere Wireless Broadband Bangladesh Limited.
The Rear Panel-
The following parts are located on the rear panel (View from left to right)
LAN 1, 2, 3, 4: These ports (1, 2, 3, 4) connect the router to the local PC(s).
WAN: This WAN port is connecting the DSL/cable Modem, or Ethernet.
TCP/IP configuration:-
The default IP address of the Router is 192.168.1.1. And the Subnet Mask is
255.255.255.0. These values can be changed as desire.
Connect the local PC to the LAN ports of the router. And then you can configure the IP
address for PC in the following two ways
Configure the IP address manually
Open a command prompt, and type ping 192.168.1.1 –t and then press ENTER.
Prepared By: Md.Sanaullah Kawsar, Operation Supervisor, Approved By: CC Operations
MGT,
Augere Wireless Broadband Bangladesh Limited.
Name Status Indication
Power Off Power off
On Power on
System On The router is initializing or maybe has a system error
Flashing The router is working properly
Off The router has a system error
WLAN Off The wireless router is disable
Flashing The Wireless function is enabled
WAN
LAN 1-4
Off There is no device linked to the corresponding port
On There is a device linked to the corresponding port but no
activity.
Flashing Sending and receiving data over corresponding port.
If the result displayed is like this, it means the connection between PC and the router has
been established well.
If the result displayed is similar to the Figure 3-2, it means the connection between your
PC and the router is failed.
NORMAL USER
Prepared By: Md.Sanaullah Kawsar, Operation Supervisor, Approved By: CC Operations
MGT,
Augere Wireless Broadband Bangladesh Limited.
Quick Installation:-
1. To access the configuration utility, open a web-browser and type in the default
address
http://192.168.1.1 in the address field of the browser.
After a moment, a login window will appear. Admin for the User Name and
Password, both in lower case letters. Then click the OK button or press the ENTER key.
Note: If the above screen does not pop-up, it means that your Web-browser has been set to a proxy. Go to Tools
menu>Internet Options>Connections>LAN Settings, in the screen that appears, cancel the Using Proxy checkbox, and
click OK to finish it.
01196132652
2. After successfully login, you can click the Quick Setup to quickly configure the
router.
Prepared By: Md.Sanaullah Kawsar, Operation Supervisor, Approved By: CC Operations
MGT,
Augere Wireless Broadband Bangladesh Limited.
Prepared By: Md.Sanaullah Kawsar, Operation Supervisor, Approved By: CC Operations
MGT,
Augere Wireless Broadband Bangladesh Limited.
3. Then click the next button Choose WAN Connection Type
4. To continue, the Wireless settings page will appear
Wireless Radio - Enable the wireless radio choosing from the pull-down list.
Region - Select your region from the pull-down list
Channel -This field determines which operating frequency will be used.
The default channel is to set 6.
Channel width - Select any channel width from the pull-down list. The default
setting is a automatic, which can adjust the channel width for
your clients a automatically.
5. Then click the next button. Then the finish page will come.
Prepared By: Md.Sanaullah Kawsar, Operation Supervisor, Approved By: CC Operations
MGT,
Augere Wireless Broadband Bangladesh Limited.
After finishing all configurations of basic network parameters, please click the Finish
button to exit the Quick setup.
Router Password--
Wireless—Wireless Settings—Enable Wireless Security—Security Type (WPA_PSK-
Wp82PSK)—Security Option (Open System)—WEP Key Formal (Hexadecimal)
Technical info
Input Voltage = 180v to 220v and Current I = .5 amp
Output Voltage = 12v and Current I = 1 amp
Smtp-
Tools—AC settings-on mail name double click—outgoing mail—smtp---
mail.qubeemail.com.bd—more setting—outgoing server—my server req authentication
—log on—user name/pass---click remember pass—advance—outgoing server-465--ssl ,
mail space-300mb
Incoming-110
Outgoing-465
mail.qubeemail.com.bd
Real IP issue
Subnet musk- 255.255.255.0
DNS- 180.234.0.193 preferred
DNS- 4.2.2.2 alternate
Default gateway- 192.168.3.1 or create by user
qubee@qubee.com.bd-Scan Copy
Seowon SWC 3020/3020A (USB Dongle)
Seowon USB dongle comes with CD less installation feature. That means, the dongle will
automatically start installation process at first time.User only has to enter user name and
password.
Prepared By: Md.Sanaullah Kawsar, Operation Supervisor, Approved By: CC Operations
MGT,
Augere Wireless Broadband Bangladesh Limited.
Now you can get fast and reliable internet from Qubee at a great price. Enjoy up to 512
Kbps speed with Qubee Pre Pay and use it at home, work or play.
You can sign up for Qubee Pre Pay service by calling our customer care hotline and visit
Pre Pay points to get your QUBEE Pre Pay.
Qubee Pre Pay offers:
Tk 700* Card with 2 GB usage volume Tk 400* Card with 1 GB usage volume
up to 512 Kbps, valid for 30 days. up to 512 Kbps, valid for 15 days.
* VAT Included
To get your Pre Pay @ home please register here.
Please download Pre Pay quick guide for a nice and easy set up and installation.
Devices/Modems
Qubee offers you two unique devices (Tk. 3,000 each) for your convenience.
Gigaset Modem
Gigaset is ideal for your home or office broadband connection. And if you want to Wi-Fi
your home or office, this is the device for you.
Qubee UH-235
Prepared By: Md.Sanaullah Kawsar, Operation Supervisor, Approved By: CC Operations
MGT,
Augere Wireless Broadband Bangladesh Limited.
This trendy, portable device is perfect for your desktop or laptop. With its easy plug and
play feature, it requires no external power and gives you the best possible speed within
the Qubee coverage area.
Qubee Pre Pay gives you full control and convenience
• Fast connection with speed up to 512 Kbps.
• Choice of two Pre Pay offers.
• Choice of 2 unique devices.
• Money back guarantee on device and unscratched card within 14 days of
purchase.
Terms and Conditions:
Please remember to bring two copies of passport size photo and a photocopy of any
photo ID (National ID card or Passport) to purchase your QUBEE connection.
• Tk. 700 card recharge gives you 2GB usage volume and 30 day validity.
• Tk. 400 card recharge gives you 1 GB usage volume and 15 day validity.
• You can recharge anytime within 120 days of your account expiry. To keep your
account active, please recharge within this period.
• You can carry forward your unused usage volume by recharging again within
validity period.
• Pre Pay charging pulse is 1 MB.
• To avail the 14 days money back guarantee you will need to return the device to
the Qubee Gulshan or Elephant Road (Multiplan) store. Please do not forget to
bring the money receipt and the customer copy of QUBEE registration form
with you.
• If you wish to get a refund from the same place where you have purchased the
device you will need to do this within 7 days of purchase with the signed refund
form.
Distributors Information Chittagong:
Name of the
Distributor Designated area
Trade space
Bangladesh Nasirabad, GEC circle, Chadgaon, Khulshi
Internet
Communication Agrabad Commercial area, Mogoltuli
Technolink Nandan kanon, lalkhan bazar, Katal gonj,
Prepared By: Md.Sanaullah Kawsar, Operation Supervisor, Approved By: CC Operations
MGT,
Augere Wireless Broadband Bangladesh Limited.
Chawkbazar
Compunix Agrabad CDA residential area, Halishohor
If customer wants to know about our CTG outlet information, give them just the
address details. And for potential prospect send email.
Eudora
The Eudora screen looks something like this...
1. From the "Tools" menu, choose "Options".
2. From the "Category" list on the left-side, choose "Sending Mail"
Prepared By: Md.Sanaullah Kawsar, Operation Supervisor, Approved By: CC Operations
MGT,
Augere Wireless Broadband Bangladesh Limited.
3. Make sure "Allow authentication" is checked as shown below:
4. In the Secure Sockets when Sending window, change to "Required,
Alternate Port", as shown above.
5. From the "Category" list on the left-side, choose "Checking Mail".
Prepared By: Md.Sanaullah Kawsar, Operation Supervisor, Approved By: CC Operations
MGT,
Augere Wireless Broadband Bangladesh Limited.
6. In the Secure Sockets when Receiving window, change to "Required,
Alternate Port", as shown below:
7. Click the "OK" button to save any changes.
Note(s)::
o If after selecting "Required, Alternate Port" you are still unable to send or
receive mail, you may need to do the following - close Eudora, locate the
Eudora installation folder, open the "extrastuff" folder found within and
copy the file "esoteric.epi" into the installation directory, run Eudora, and
open the options page. There is now a "Ports" tab; select it, then set SMTP
Port to 465, POP Port to 995 and IMAP Port to 993.
o In general, for a "Windows Terminal Server" you may want to do the following
- locate the Eudora installation folder, edit the "deudora.ini" file, and
add/change: IMAPPort=993, SMTPPort=465, and POPPort=995. This
will insure the mail-client is secure for users that do not have these values
set in their desktop eudora.ini file.
o For users that have a eudora.ini in their desktop, and contains values for
IMAPPort, and/or SMTPPort, and/or POPPort, and wish to have secure e-
mail, the file must be edited to change the values for: IMAPPort=993,
SMTPPort=465, and POPPort=995. This will insure the mail-client is
secure.
8. The first time you check e-mail with Eudora using the secure STARTTLS
protocol, you might get an error...
Prepared By: Md.Sanaullah Kawsar, Operation Supervisor, Approved By: CC Operations
MGT,
Augere Wireless Broadband Bangladesh Limited.
This error would occur because Eudora does not yet trust the Certificate Authority
which signed the certificate for your mail-server. The Math Faculty is now using
Thawte certificates and all versions of Eudora that support STARTTLS will honour our
certificate, but if for some reason the error message still occurs perform the
following steps:
9. Click on and then which will bring up an
options window.
10. Then click on which will bring up the Eudora SSL Connection
Information Manager
11. Now click on
which will
bring up the Certificate Information Manager
12. Now click on
13. Then click on and and again.
Would you like to share them with anyone you would like to help you?
For each of POP and SMTP, you need to know:
Server name, port number, and whether SSL is required.
In case port number is 995 (used for POP3):
Secure sockets when receiving: Required, Alternate Port
In case port number is 465 (used for SMTP):
Secure sockets when sending: Required, Alternate Port
In case port number is 587 (used for SMTP):
[x] Use submission port (587)
Secure sockets when sending: "Never," or "Required, STARTTLS"
(depending on whether SSL is "no" or "yes")
Prepared By: Md.Sanaullah Kawsar, Operation Supervisor, Approved By: CC Operations
MGT,
Augere Wireless Broadband Bangladesh Limited.
In case port number is 993 (used for IMAP):
Secure sockets when receiving: Required, Alternate Port
And in most cases:
[x] Allow authentication [applies to SMTP]
You also need to make sure that your "User name"
is exactly as your ISP specifies.
Even for outgoing mail (SMTP), Eudora takes the user name
from the "Checking Mail" (or "Getting Started") section;
there isn't any separate user name in the "Sending Mail" section.
If you need a different user name for sending than for receiving,
then you have to use the separate SMTP settings of a different personality:
http://www.eudora.com/techsupport/tu...mtp_relay.html
Netgear-50m
TP Link-30m
Prepared By: Md.Sanaullah Kawsar, Operation Supervisor, Approved By: CC Operations
MGT,
Augere Wireless Broadband Bangladesh Limited.

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My Journal

  • 1. Troubleshooting Manuals For Call Center Prepared By: Md.Sanaullah Kawsar Operation Supervisor, QUBEE Care Line Approved By: CC Operations MGT Augere Wireless Broadband Bangladesh Limited. Prepared By: Md.Sanaullah Kawsar, Operation Supervisor, Approved By: CC Operations MGT, Augere Wireless Broadband Bangladesh Limited.
  • 2. Greeting: Good Morning/Afternoon/Evening, this is Sanaullah from QUBEE, how May I help you? Closing: Is there anything else I can do for you? Thanks for calling QUBEE, have a nice day/take care. ●LED Verify ●Power led on/off? If on is modem getting power, if off then modem line disconnect. ●Online led blinking/Stable? If blinking, restart modem for 1-2 mins better if within PC, If stable, modem connects is authenticate. ●LAN led blinking/Stable? If blinking, then ok ●RSSI led’s status at a time on/off? If on 4 then signal strength is much strong, if off or getting below 4 then it’s weak. ● Password Change in Modem- In Modem- © Start > © Run > © Write cmd > © Enter > Pop up a black screen > © Write ipconfig/all > © Enter > © View Default Gateway (192.168.3.1) (This IP address paste in address bar & when it click Go/Enter then show) © Configuration Window Appears > © Ok > © Advanced settings > © Wi-max configuration > © Change password > © Confirm password > © Administration > © Restart > © Ok > © Reboot (It will take some time) Prepared By: Md.Sanaullah Kawsar, Operation Supervisor, Approved By: CC Operations MGT, Augere Wireless Broadband Bangladesh Limited.
  • 3. ● Password Change in web-self-care Log in at my.qubee.com.bd:10080 then user will get these below box ●My Information Account Number Account Created Date Account Status ●Home ●My Info---------------Change Password, Bill quire ●Usage Detail ●My Plan ●Customer Care-----Customer quire, My quire status ●Logout * User can use his web self care for sending any change request. Sr. No. Start Time End Time Duration (HH:MM:SS) Total Data (In MB) ●Connection Check- It can observed with ping follow, © Start > © Run > Prepared By: Md.Sanaullah Kawsar, Operation Supervisor, Approved By: CC Operations MGT, Augere Wireless Broadband Bangladesh Limited. Usage Limit(MB) 000000 Unbilled Usage(MB) 0.0 Total Free(MB) 000000
  • 4. © Write cmd > © Enter > Pop up a black screen > © Write ping <space> www.google.com -t > © Enter > If repeatedly replay from are coming that means connection ok. If shows Requested time out then it’s getting problem. ●Packet Lost Check- It can observed with ping follow, © Start > © Run > © Write cmd > © Enter > Pop up a black screen > © Write ping <space> www.google.com © Enter > Ping Statistics for 216.239.59.103: For Google Packets: Sent=00, Received=00, Lost=0 (0% Loss) ●DHCP (Dynamic Host Control Protocol) Check- © Start > © Control Panel > © Network Connections > © Properties > © Twice click on “Internet Protocol” © (TCP/IP) > © General > © Select- ●Obtain IP address automatically ●Obtain DNS server address automatically & then © Ok ●Restart Modem by internal way: Type 192.168.3.1 then enter Select Advanced Settings—Wimax Configuration—Password—Ok—Administration—Restart— Manual Reboot— ●Radio Frequency CINR value check: Type 192.168.3.1 then enter Status—Radio Status—Received Power Level-dBm—CINR ratio XXdB— Then Refresh. Prepared By: Md.Sanaullah Kawsar, Operation Supervisor, Approved By: CC Operations MGT, Augere Wireless Broadband Bangladesh Limited.
  • 5. ●MAC Pc Ping Step-1 Click on Finder in the Dock Step-2 Click on Macintosh HD in the window Step-3 Click on Application Step-4 Click on Utilities Step-5 Double click on Network Utilities (here, click on Ping Tab) Step-6 Under the field “Please enter the network address to ping,” enter yahoo.com to ping yahoo’s domain server. Step-7 Click the Ping button. ●Enter to user’s PC by Team Viewer Team viewer Installation if no in users PC, free teamviewer5 download from Google, download now, Click here, Id & Password generate automatically, take ID & Password and then enter the user’s PC. ●Check download speed by using below sites. http://releases.ubuntu.com/dapper Ubuntu-6.06.2-server-amd64.iso downloads this file. Or Prepared By: Md.Sanaullah Kawsar, Operation Supervisor, Approved By: CC Operations MGT, Augere Wireless Broadband Bangladesh Limited.
  • 6. ftp://180.234.0.150 User Name: augere Password: augere123, then download any file. ●LAN Searching Right button click on PC Desktop Go properties Desktop Customize Desktop Ok Apply Ok Click on My Network Place View Net work connection Keep only LAN ●Vista configuration TCP/IP defines the language that your computer users to communicate with other computers. We recommend using automated Dynamic Host Configuration Protocol (DHCP) to automatically assign Internet Protocol (IP) addresses to the computers on your network, if your network supports it. If you use DHCP, then you don't have to change your settings if you move your computer to another location, and DHCP doesn't require you to manually configure settings such as Domain Name System (DNS) and Windows Internet Name Service (WINS). 1. Open Network Connections by clicking the Start button , clicking Control Panel, clicking Network and Internet, clicking Network and Sharing Center, and then clicking Manage network connections then show will LAN. (For – W- 07, Open Network Connections by clicking the Start button , and then clicking Control Panel. In the search box, type adapter, and then, under Network and Sharing Center, click View network connections) 2. Right-click the LAN that you want to change, and then click Properties. If you are prompted for an administrator password or confirmation, type the password or provide confirmation. 3. Click the Networking tab. Under This connection uses the following items, click either Internet Protocol Version 4 (TCP/IPv4) or Internet Protocol Version 6 (TCP/IPv6), and then click Properties. 4. To specify IPv4 IP address settings, do one of the following: • To obtain IP settings automatically, click Obtain an IP address automatically, and then click OK. • To specify an IP address, click Use the following IP address, and then, in the IP address, Subnet mask, and Default gateway boxes, type the IP address settings. 5. To specify IPv6 IP address settings, do one of the following: Prepared By: Md.Sanaullah Kawsar, Operation Supervisor, Approved By: CC Operations MGT, Augere Wireless Broadband Bangladesh Limited.
  • 7. • To obtain IP settings automatically, click Obtain an IPv6 address automatically, and then click OK. • To specify an IP address, click Use the following IPv6 address, and then, in the IPv6 address, Subnet prefix length, and Default gateway boxes, type the IP address settings. 6. To specify DNS server address settings, do one of the following: • To obtain a DNS server address automatically, click Obtain DNS server address automatically, and then click OK. • To specify a DNS server address, click Use the following DNS server addresses, and then, in the Preferred DNS server and Alternate DNS server boxes, type the addresses of the primary and secondary DNS servers. 7. To change DNS, WINS, and IP settings, click Advanced. ●Windows-07configuration 1. Open Network Connections by clicking the Start button , and then clicking Control Panel. In the search box, type adapter, and then, under Network and Sharing Center, click View network connections. 2. Right-click the connection that you want to change, and then click Properties. If you're prompted for an administrator password or confirmation, type the password or provide confirmation. 3. Click the Networking tab. Under This connection uses the following items, click either Internet Protocol Version 4 (TCP/IPv4) or Internet Protocol Version 6 (TCP/IPv6), and then click Properties. Prepared By: Md.Sanaullah Kawsar, Operation Supervisor, Approved By: CC Operations MGT, Augere Wireless Broadband Bangladesh Limited.
  • 8. The Network Connection Properties dialog box 4. To specify IPv4 IP address settings, do one of the following: • To get IP settings automatically using DHCP, click Obtain an IP address automatically, and then click OK. • To specify an IP address, click Use the following IP address, and then, in the IP address, Subnet mask, and Default gateway boxes, type the IP address settings. 5. To specify IPv6 IP address settings, do one of the following: • To get IP settings automatically using DHCP, click Obtain an IPv6 address automatically, and then click OK. • To specify an IP address, click Use the following IPv6 address, and then, in the IPv6 address, Subnet prefix length, and Default gateway boxes, type the IP address settings. 6. To specify DNS server address settings, do one of the following: Prepared By: Md.Sanaullah Kawsar, Operation Supervisor, Approved By: CC Operations MGT, Augere Wireless Broadband Bangladesh Limited.
  • 9. • To get a DNS server address automatically using DHCP, click Obtain DNS server address automatically, and then click OK. • To specify a DNS server address, click Use the following DNS server addresses, and then, in the Preferred DNS server and Alternate DNS server boxes, type the addresses of the primary and secondary DNS servers. The Internet Protocol Version 4 (TCP/IPv4) Properties dialog box 7. To change advanced DNS, WINS, and IP settings, click Advanced. ●QB Info ●Old Packages Packages Speed Usage Allowance Monthly Charge Additional Usage Download Upload Campus-128 128Kbps Sky Tk. 8,50 - 16 Kbps 04 Kbps Campus-256 256 Kbps 5GB Tk. 8,50 Tk. 0.10/MB 32 Kbps 08 Kbps Qubee 256 SkyG 256 Kbps Sky Tk. 1,250 - 32 Kbps 08 Kbps Qubee 512 SkyG 512 Kbps Sky Tk. 2,250 - 64 Kbps 16 Kbps Qubee 1MbG 1 Mbps 20 GB Tk. 5,250 Tk. 0.15/MB 128 Kbps 32 Kbps Prepared By: Md.Sanaullah Kawsar, Operation Supervisor, Approved By: CC Operations MGT, Augere Wireless Broadband Bangladesh Limited.
  • 10. New Package Plan Speed 5GB 10 GB Sky ** Download Upload 0256 Kbps BDT 850 BDT 950 BDT 1,250 032 Kbps 08 Kbps 0512 Kbps BDT 1,250 BDT 1,450 BDT 2,250 064 Kbps 16 Kbps 1024 Kbps BDT 2,250 BDT 2,750 BDT 5,250 128 Kbps 32 Kbps Additional charge of BDT 0.15/MB beyond Usage Allowance is applicable in all packages except Sky. After add VAT, 850 tk to 977 tk, 950 tk to 1092 tk, 1250 tk to 1437 tk, 1450 tk to 1667 tk 2250 tk 2587 tk, 2750 tk to 3162 tk, 5250 tk 6038 tk (Speeds Kbps=Kilo bits, Up+Down=Kilo Bytes) Fair Usage Policy is applicable. VAT is applicable on all charges (Real Price*vat/100+Real Price=After add %) Qubee Modem – 3,000 BDT, Modem Installation – Free Special offer for the employees of Grameenphone Ltd. : Modem Price* Tk. 2000 ( VAT inclusive) ●Payment Slip format QUBEE Payment Slip Branch__________________________________________________________________Bank Copy QUBEE A/C Name_________________________________________________________Ref No. 08761 QUBEE A/C No Q U B E E 0 0 0 0 0 0 0 0 0 0 X X X X X Amount: Date: Payment through #Cash #*Debit Instruction #Cheque Purpose of Payment #Monthly Subscription Fee #Advanced Payment Bank Name Branch CHQ No Amount Total Amount Amount (In Words) ______________________________________________________________________________ *Please debit my account_______________________________________________________________________ Deposited by Authorized Signature ●Launch of WiFi Router Offer Details of the offer are below: Prepared By: Md.Sanaullah Kawsar, Operation Supervisor, Approved By: CC Operations MGT, Augere Wireless Broadband Bangladesh Limited.
  • 11. Brand: TP Link Model: 54 M Wireless G Router TL - WR 340GD. Country of origin: China Price of this model for Qubee Customers: Tk.1, 550 (Tk. Fifteen This model's market price: Tk.3, 000 - Tk.3, 200 Please be informed that for warrenty claim of the routers provided by Qubee, the customers need to communicate with: 1. For TP Link Router: Excel Technologies Address: House 2, Road 2, Dhanmondi, Dhaka. Contact Person: Biswajit Shaha Rudra Contact Number: Tel: 9663857, 9664385, 9674279, 9665281; EXT: 109 Cell: 01730013049 Email: corporate@excelbd.com 2. For Net Gear Router: Computer City Technologies Address: 75-76, 3rd Floor, BS Bhaban, Laboratory Road. Contact Number: 8650179-81 QUBEE is Available Here Qubee Stores Gulshan Casablanca Ridge Park, 1st Floor, Gulshan Avenue. Elephant Road Multiplan Center, Level 5, Elephant Road. Agargaon Zone BCS Computer City - - HITECH PROFESSIONAL, Grnd Floor. - GLOBAL BRAND PVT LTD, Grnd Floor. - COMTRADE, 1st Floor. - ABC COMPUTER CORNER, 1st Floor. - CYBER COMMUNICATIONS, 1st Floor. - COMPUTER VILLAGE, 1st Floor. - GLORIES, 1st Floor. - SALTA COMPUTER SYSTEMS, 1st Floor. - RISHIT COMPUTERS LTD, 1st Floor. - RM SYSTEMS LTD, 1st Floor. - INTERPRETER INFOTECH, 1st Floor. - TECHNOEDGE, 2nd Floor. - ACCESS, 2nd Floor. - ZENITH, 2nd Floor. - INFORMATICS, 2nd Floor. - NETSTAR, 3rd Floor. Prepared By: Md.Sanaullah Kawsar, Operation Supervisor, Approved By: CC Operations MGT, Augere Wireless Broadband Bangladesh Limited.
  • 12. - EXCEL TECHNOLOGIES LTD, 3rd Floor. - I-MART, 3rd Floor. - SPECTRUM, 3rd Floor. Badda Zone BANGLALINK POINT, Ga 131/2, Progoti Sharani. TRANSCOM DIGITAL, Badda. N2SYS, Ka 3/1/C Bashundhara R/A. MONY DOT COM 2, 24/2 Bashundhara Road. BASHUNDHARA COMPUTERS, 4/1 Bashundhara Road. AMI ENETERPRISE, Ka 24/1, Progoti Sharani. CLASSICOM MULTIMEDIA, Ka 22, Kalachandpur. Holland Center Shopping Complex - - ASIAN ENTERPRISE, 2nd Floor. - SHABA CONNECTION, 2nd Floor. Banani Zone JUST DIAL, 57/B, Kamal Ataturk Avenue. FAHIM MUSIC, Kamal Ataturk Avenue. I-CENTER, Kamal Ataturk Avenue. CELL DOT COM, Grnd Floor, Banani Super Market. S O F, 2nd Floor, Moiytri Complex. Banasree Zone POWER COMPUTERS, B 35, Road 3, Banasree. WORLD TELECOM, 94 South Bashabo. ALMADINA TELEPHONE, 174 Distillery Road, Gandaria. Dhanmondi Zone TRANSCOM DIGITAL, Rd 27. NETFINITY, Aalta Plaza (on top of Helvetia) GLOBAL BRAND PVT LTD, Beside Square Hospital. SONALI TELEMEDIA, Johur Ali Mansion, Zhigatola. NEW HELLO CONNECTION, Abdul Hai Road, Zhigatola. RANKS TEL, 1st Floor, Keari Plaza. Metro Shopping Mall - - B K R COMMUNICATION, 5th Floor. - MATRIX TELECOM, 5th Floor. Rifles Square - - SKYCELL COMMUNICATION, 3rd Floor. - R. K. ELECTRONICS, 3rd Floor. - NOKIA TELECOM, 3rd Floor. Elephant Road Zone BANGLALINK POINT, Dhaka College, Mirpur Road. BABUL & CO, Level 3, Multiplan Center. ASIA COMPUTER BAZAR, 47/7 Hai Mansion. MULTIMEDIA PC, Katabon Masjid Campus. PC NET, Ground Floor, B S Bhaban. Prepared By: Md.Sanaullah Kawsar, Operation Supervisor, Approved By: CC Operations MGT, Augere Wireless Broadband Bangladesh Limited.
  • 13. ALGAE, 2nd Floor, Alpana Plaza. SYSTEM PALACE, 1st Floor, Siddique Plaza. Multiplan Centre - - EXPLORE, Level 6. - MIDPHASE IT LTD, Level 7. - ABC COMPUTER, Level 7. - INFORCE TECHNOLODGIES, level 7. - GLOBAL BRAND PVT LTD, Level 7. - MOBILE CARE, Level 8. - COMPUTER VILLAGE, Level 8. - STARTECH & ENGINEERING, Level 9. Farmgate Zone BANGLALINK POINT, 32 Airport Road. TRANSCOM DIGITAL, 99 Karwan Bazar. CARE COMMUNICATIONS, Level 1, Bashundhara City. BOSS Mobile, 1st Floor, Farmview Super Market. KHAN MOBILE NETWORK, 2nd Floor, Sizan Point. Gulshan-1 Zone TRANSCOM DIGITAL, Gulshan Avenue. MOBILE GALLERY, 1st Floor, Navana Shopping Com. Gulshan Shopping Centre - - HELLO MOBILE, 1st Floor. - TASNIM TELECOM, 1st Floor. Gulshan-2 Zone TRANSCOM DIGITAL, Gulshan Tower. TRANSCOM DIGITAL, Rahim Bhaban. OYSHI ENTERPRISE, Grnd Floor, Metropolitan Plaza. OYSHI TELECOM, Grnd Floor, Landmark Center. MOBILE MART, Grnd Floor, Unicorn Plaza. Landview Commercial Center - - GREEN TELECOM, 1st Floor. - Cell Tel, 1st Floor. Taher Tower Shopping Centre - - OYSHI BUSINESS, Ground Floor. - ADVENT TECHNOLOGY, 2nd Floor. Hatirpool Zone Eastern Plaza - - AL-ISLAM MOBILE GARDEN, 4th Floor. - LATEST GAME, 4th Floor. - NOKIA TELECOM, 4th Floor. Kakrail Zone MOBILE ZONE, 3rd Floor, Karnafuli Garden City Khilgaon Zone Taltola City Corporation Super Market - - TANNI TELECOM, Grnd Floor. Prepared By: Md.Sanaullah Kawsar, Operation Supervisor, Approved By: CC Operations MGT, Augere Wireless Broadband Bangladesh Limited.
  • 14. - CITY TEL, 1st Floor. - JANANI ELECTRONICS, 1st Floor. Malibagh Zone BANGLALINK POINT, Chowdhurypara, Malibagh. TRANSCOM DIGITAL, Malibagh Mirpur 1 Zone BANGLALINK POINT, Khalil Bhaban. BENGAL M CENTER, Mukto Bangla Shopping Complex. QUAZI COMPUTER, 78 Co-operative Market. MOBILE LAB, 168 Muktobangla Shopping Complex. Mirpur 10 Zone BANGLALINK POINT, Setara’s Dream, Pallabi. TRANSCOM DIGITAL, 12/B, 2/27, Pallabi. TRANSCOM DIGITAL, 747, Shawrapara. BHUIYAN COMMUNICATIONS, Shah Ali Plaza. Midtown Shopping Mall - - NEW MOBILE NEER, 2nd Floor. - MAA ELECTRONICS, 2nd Floor. - MERAJ TELECOM SERVICE, 2nd Floor. Shah Ali Plaza - - IMPRESS TELECOM & ELECTRONICS, 2nd Floor. - B K MOBILE CENTER, 4th Floor. Moghbazar Zone TRANSCOM DIGITAL, 227 Outer Circular Rd. Mohakhali Zone TRANSCOM DIGITAL, Sadar Road. NINEFA VIEW, 2nd Floor, Rupayan Center. Mohammadpur Zone TRANSCOM DIGITAL, Block# C, Tajmahal Road. XSYS BD, 19/C/6, Ring Road. IT HOUSE, 25/11 Block C, Tajmahal Road. Motijheel Zone BANGLALINK POINT, Baitul Aman Mosque, Arambagh. TRANSCOM DIGITAL, Stadium Market. NETPLUS, Grnd Floor, 127 Motijheel C/A. DIGITAL TELECOM, Grnd Floor, A R Mallik Tower. AIRLINK TELECOM, Baitul View Tower, Purana Paltan. PERFECT COMPUTER, Gause Pak Bhaban. INTIMACY COMP, 145, Saleh Shadan. BRILLIANT SYSTEMS, Darus Salam Arcade. POLLI TECHNOLODGY, Dainik Bangla Mour. Bangabandhu National Stadium Market - - SANJIDA ELECTRONICS, 71/A - 1. - GENERAL ENTERPRISE, 91/A - 1. Prepared By: Md.Sanaullah Kawsar, Operation Supervisor, Approved By: CC Operations MGT, Augere Wireless Broadband Bangladesh Limited.
  • 15. - HOSSAIN ELECTRONICS, 116/A - 1. Old Dhaka Zone RAKTIM TELECOM, 51/F Johnson Road. SHAD TRADE INTERNATIONAL, 24 Ranking Street. G R TELECOM, Kabi Nazrul College Market. Rampura Zone JANNAT TELECOM, Green Tower Shopping Center. Shantinagar Zone BANGLALINK POINT, Faijunnesa Shopping Complex. MOBILE PLANET, Concord Twin Tower Shopping Mall. Eastern Plus Shopping Complex - - AMIN TELECOM, 5th Floor. - CELL N TUNE, 5th Floor. - SANMIYA TELECOM, 5th Floor. Uttara Zone BANGLALINK POINT, Rajuk Cosmo Shopping Complex. TRANSCOM DIGITAL, Road# 7, Sector# 4. TRANSCOM DIGITAL, Plot# 40, Sector# 9. LIANG, Syed Grand Center HM Plaza - - SILVER SHINE, 2nd Floor. - MILESTONE COMPUTER, 2nd Floor. - SOFT ZONE, 2nd Floor. - SILVER SHINE 2, 2nd Floor. North Tower - - NAYEEM TELECOM, 5th Floor. - FAHIM ELECTRONICS, 5th Floor. - GOOD LUCK TELECOM, 5th Floor. - ARKO MOBILE & ELECTRONICS, 5th Floor. - SARKER ELECTRONICS, 5th Floor. Rajuk Commercial Complex - - SOFT ZONE INC, Grnd Floor. - UNION TELECOM CENTER, 1st Floor. - EUROTEL, 4th Floor. Rajlaxmi Complex - - EKUSHEY TELECOM, 3rd Floor. - KHAN INTERNATIONAL, 3rd Floor. - SHATHI TELECOM, 3rd Floor. ●Address of Payment Location http://www.qubee.com.bd/wheres-qubee/bill-payment QUBEE Stores Address Bill receive Transaction Mode Prepared By: Md.Sanaullah Kawsar, Operation Supervisor, Approved By: CC Operations MGT, Augere Wireless Broadband Bangladesh Limited.
  • 16. period** QUBEE Gulshan Store Shop # B2 Casablanca Ridge Park, 1st Floor, Gulshan Avenue, Dhaka 11.00 am- 6.00 pm Cash & Credit Card (VISA, AMEX) QUBEE Elephant Road Store Multiplan Center, Level 5, Elephant Road, Dhaka. 11.00 am- 6.00 pm Cash & Credit Card (VISA) ** Qubee stores weekly holidays: Gulshan Store: Sunday (Full); Monday (till 2:00 pm) Elephant Road Store: Tuesday (Full); Wednesday (till 2:00 pm) Bank Name Branch Name Address Transaction Mode** The City Bank Dhanmandi Suvastu Zenim Plaza, Plot # 312 (old) 37 (new) Road # 27 (old) 16 (new), Dhanmondi R/A Cash DSE Nikunja Lotus Kamal Tower One, 57 Joarshahara C/A, Nikunja-2, New Airport Road Cash Foreign Exchange 27 Dilkusha C/A, Motijheel,Dhaka 1000 Cash Gulshan 49 Gulshan South, Dhaka 1212 Cash Islami Banking Ismail Mansion, 9/H Motijheel C/A, Dhaka 1000 Cash Mirpur 1 Dar-us-Salam Road (1st Floor), Section – 1, Mirpur, Dhaka 1218 Cash Pragati Sharoni Plot # GA-30/G, Pragati Sarani,Shahjadpur, Gulshan, Dhaka 1212 Cash Principal office Jiban Bima Tower, 10 /dilkusha C/A Dhaka 1000 Cash Shaymoli 23/6 Khilji Road,Shaymoli, Mohammadpur, Dhaka 1207 Cash Tongi Tongi Bazar, Tongi, Gazipur- 1710. Cash Uttora House # 8, Sector # 7, Rabindra Sarani, Uttara, Dhaka 1230 Cash Bank Dhanmandi Meher Plaza, 13/A, Raod no. 5 (Mirpur Cash Prepared By: Md.Sanaullah Kawsar, Operation Supervisor, Approved By: CC Operations MGT, Augere Wireless Broadband Bangladesh Limited.
  • 17. Asia Road) Dhanmondi, Dhaka Gulshan Gulshan-1, Dhaka Cash Banani 24, Kemal Ataturk Avenue, Banani, Dhaka Cash Mirpur Nishi Plaza Plot No: 1, Avenue: 4 Section: 6, Block: C Pallabi, Mirpur, Dhaka Cash Pricipal office 111-113, Motijheel Commercial Area, Dhaka Cash sUttora H# 79A, Road # 07, Uttara Model Town, Dhaka Cash UCBL All branches across Dhaka city are receiving QUBEE bills. EBL Shaymoli 16-A/5 Ring Road Shyamoli, Dhaka – 1207 Cash Mirpur Plot # 14, Main Road # 3, Block-A, Section-11, Mirpur Cash Mogbazar Shafi Complex; House No 1/A; West Moghbazar, New Circular Road, Ramna, Dhaka Cash Motijheel 88 Motijheel C/A, Dhaka Cash Bashundhara Plot -15, Block – A, Bashundhara R/A, Badda, Dhaka Cash Shantinagar "Shan Tower" (1st Floor), 24/1, Shantinagar, Dhaka. Cash Uttora Plot-1A, Road-4, Sector-4 Uttara Cash Banani Plot No: 78, Road No: 11, Block: D, Banani Cash Shonargaon road Sonargaon Link Road, Bangla Motor, Dhaka-1000 Cash Dhanmandi House 21; Road: 8, Dhanmondi R/A, Dhaka-1205 Cash Savar E/3, Tala Bagh, Thana Road, Savar, Dhaka Cash Shatmashjid road 48, Satmosjid Road (Ground floor of OLYMPIA Chinese Restaurant) Dhanmondi.. Cash Prepared By: Md.Sanaullah Kawsar, Operation Supervisor, Approved By: CC Operations MGT, Augere Wireless Broadband Bangladesh Limited.
  • 18. Gulshan Rahat Tower, Gulshan Avenue Cash **If you maintain accounts with any of the above banks you can provide Debit instruction for debiting your account every month. S/NStation Address EBL Bill Pay Machines 1 Malibagh ATM Booth 176/1 D.I.T Road, Malibagh 2 Dhanmondi KIOSK BETS Centre, Baitul Iqra House#15,Road#4/A, Dhanmondi R/A, Dhaka-1209 3 Mohammadpur KIOSKPlot-1/4, Block-B.(12 Gajnabi Road, Mohammadpur Housing State), Dhaka-1209 4 Gulshan KIOSK Unicon Plaza, 40/2, North Avenue, Gulshan-2, Dhaka-1212 5 Khilkhet KIOSK 02/A Rajuk Trade Centre, Nikunja, P.S. Khilkhet, Dhaka 6 Panthopath ATM booth4, Panthopath, Royel Tower 7 Uttara ATM booth 9, Sonargoan Janapath Road, Sector -7, Uttara 8 Station Road Branch ATM booth Asian S.R. Hotel, 291 Station Road, Chittagong QUBEE is happy to announce two more bill payment Stores in Dhanmondi and Motijheel starting from 02nd November, 2010 onwards. These will add to the current stores in Gulshan and Elephant Road. Following are the names with location: NETFINITY (Dhanmondi) House-01, Shop: 16,17 Aalta Plaza, 1st floor, Road-10, Dhanmondi-1207 Closing Time: Tuesday (Full Day) NETPLUS (Motijheel) 127, Motijheel Commercial Area, Dhaka-1000 Closing Time: Friday (Full Day) Pls find below are the Qubee Bill Collection of UCBL bank & branches in Chittagong Sl no Branch Division 1 Agrabad Branch Chittagong 2 Anderkilla Branch Chittagong 3 Bahaddarhat Branch Chittagong 4 Chowkbazar Branch Chittagong 5 Dampara Branch Chittagong Prepared By: Md.Sanaullah Kawsar, Operation Supervisor, Approved By: CC Operations MGT, Augere Wireless Broadband Bangladesh Limited.
  • 19. 6 Dohazari Branch Chittagong 7 Fatickchari Branch Chittagong 8 Gohira Branch Chittagong 9 Hathazari Branch Chittagong 10 Jubilee Road Branch Chittagong 11 Kadamtali Branch Chittagong 12 Kamal Bazar Branch Chittagong 13 Khatungonj Branch Chittagong 14 Lohagara Branch Chittagong 15 Modunaghat Branch Chittagong 16 Muradpur Branch Chittagong 17 Nazirhat Branch Chittagong 18 Noapara (C) Branch Chittagong 19 O R Nizam Road Branch Chittagong 20 Pahartali Branch Chittagong 21 Port Branch Chittagong 22 Port Branch Chittagong 23 Rangunia Branch Chittagong 24 Station Road Branch Chittagong BDR Market Mogol Tuli Bazar Agrabad Chandanpura Chandgaon Chawkbazar Chnadgoan Daampara Dampara(partial) Dewanhat Dhanialapara East Madabari GEC Circle Halishahar Cantonment Halishahar G-block Halishahar H/K-block Halishahar K-block Jhautola Kazir Dewri Khulshi Lalkhan Bazar Prepared By: Md.Sanaullah Kawsar, Operation Supervisor, Approved By: CC Operations MGT, Augere Wireless Broadband Bangladesh Limited.
  • 20. Madarbari Nandan Kanon Nasirabad. New market North Pathantuli Purba Nasirabad Tiger Pass Uttar Lalkhan WAPDA Colony Weat Madarbari West Sholoshohor Re-seller application(Close) Kindly communicate the following information if you receive calls regarding Qubee Re-seller application/request: The applicant needs to have at least 3 years of Business Experience. He will have to submit: 1. A detailed profile of his company. 2. His/her company’s experience details. 3. The area where he/she wants to provide service/conduct business. These information needs to be submitted to the following address: To: Distribution Manager, S & D Augere Wireless Broadband Bangladesh Ltd., Plot- 59, Road-27, Banani, Dhaka, Email: biplab.banerjee@qubee.com.bd Last day of application: 31st December 2009. Referral Package Referral Campaign: If any user refers his family or friend to purchase qubee connection, then he can enjoy any of the following gifts according to the number of referrals: No. Of referral Gifts Gifts will be collected from 1 referral Pen drive(4GB) / Antivirus/Webcam will be sent to user premises through courier 5 referral Mobile hard disk / Wi fi Router/I-POD Shuffle will collect from qubee store when notified Prepared By: Md.Sanaullah Kawsar, Operation Supervisor, Approved By: CC Operations MGT, Augere Wireless Broadband Bangladesh Limited.
  • 21. 15 referral PS2 with player joystick /Digital camera 8 mega pixel /LCD monitor 15.6” will collect from qubee store when notified 25 referral X-box with a game free/Home theatre will collect from qubee store when notified 40 referral Laptop (ACER/ASUS)/Two tickets to KL / Nintendo Wifi will collect from qubee store when notified We can check the total number of referrals against a user by following the mentioned steps: • Log in to: http://180.234.0.197/qubee • Put the user name and password: 1. User Name: callcentre 2. Password: callcentre • We will put the user’s user name and click search. If the user wants to claim referral gift, s/he will have to send a request from web-self-care by following these steps: 1. Login to customer’s web-self-care account (http://my.qubee.com.bd:10080) 2. Click Customer Care >> Customer Query 3. Select “Join In Campaign” for Query Nature 4. Select “Claim Gift” for Type 5. Express the expected gifts to be claimed in the “Description” field 6. Press “Send Query” Special Offer for GrameenPhone Ltd. We would like to offer Modem to Grameenphone Ltd. employees @ Tk. 2,000 (VAT inclusive) Employees of Grameenphone Ltd.. Ltd can experience our service at our Flagship Store and can purchase the connection with this special offer. The address of our Flagship Store: QUBEE Store Gulshan, 1st Floor, Casablanca Ridge Park, 114 Gulshan Avenue, Dhaka. For Additional Information please contact the following QUBEE officials Md. Mesbaur Rahman, Manager Corporate Sales Email: mesbaur.rahman@qubee.com.bd Prepared By: Md.Sanaullah Kawsar, Operation Supervisor, Approved By: CC Operations MGT, Augere Wireless Broadband Bangladesh Limited.
  • 22. Account Executive, Quazi M. Sabir Amanullah,Senior Executive, Corporate Sales Email: sabir.amanullah@qubee.com.bd Bank Payment information’s: 1. Bank Name : The City Bank 2. Branch Name : Dhanmondi 3. Date of payment : 06.09.2010 4. Mood of payment (Cash/ Cheque): Cash payment 5. Amount : 1,000 tk 6. Reference number : 19669 7. Customer deposit time (apprx) : 10.30am 8. If any customer deposited in wrong account number then initially asked them to provide scan copy of deposit slip at qubee@qubee.com.bd. QUBEE Pre Pay Proposition: QUBEE offers Control and Convenience to Customer in Pre Pay. - When customer buys a connection from 09 Oct 2010, customer will get 1. Device, 2. User Name and Password, 3. Getting Started Guide in a branded shopping bag. - Along with a connection, customer will also need to buy a Scratch Card as per their choice and need (Card offers are below). - Each Pre Pay connection comes with 250 MB complimentary Usage Volume valid for 30 days (the volume is preloaded to facilitate device set up and getting a trial before scratching the card). - An installation Engineer from QUBEE will visit customer within 48 hours of purchase to assist in getting started. - If customer is not satisfied with the experience, they can choose to return the Device and Unscratched Card (if any) within 14 days. Other information: • Connection Price: Tk.3,000 ( with 1 device choice from QUBEE UH-235 & Gigaset) • N.B.: Only UH 235 was issued today to Channel Partners who would start selling from morning. Gigaset’s supply as the device for Pre Pay has been put on hold for the time being. Gigaset will be offered with Pre Pay after clearance from Technical Dept. • Scratch Card available in two Denominations for recharging account from time to time for continued usage- Card Denomination & Price* Speed Usage Volume Validity Tk.700 Upto 512 Kbps 2 GB 30 Days Prepared By: Md.Sanaullah Kawsar, Operation Supervisor, Approved By: CC Operations MGT, Augere Wireless Broadband Bangladesh Limited.
  • 23. Tk.400 Upto 512 Kbps 1 GB 15 Days *VAT Included. Speed indicated above refers to Downlink. Uplink is 1/4th of Downlink. • 14 Day No Questions Asked Refund from QUBEE Flagship Stores in case of returned Device & Unscratched Card . Within 1st 7 days of purchase , customers can claim and instantly get Refund in cash from the exact Point of Sale where they purchase from provided they bring Installation Engineer’s seal and Refund Form in failed installation cases. Only QUBEE Stores @ Gulshan and Elephant Road will cater NQA refund claims made within 14 days of purchase. Any card that has been scratched off will not be refunded. • Customers will fill up the BTRC Form and provide required photo ID copy, photographs as per current regulations. Sales points will have to send selected part of Customer information (as soon as a sale is made) in a prescribed format via sms to a designated number to facilitate speedy contact with customer for Installation task by QUBEE. • Pre Pay will utilize the existing Hotline (02 895 99 11), Customer Care Email Address (qubee@qubee.com.bd) and Web Self Care (my.qubee.com.bd) as Customer Care touch points. TP Link source http://www.tp-link.com/simulator/TL-WR541G/userRpm/index.htm SPTP 192.168.109.15/icm- Agent status detail Netgear-50m TP Link-30m Overview of the Router:- The Wireless N Router integrates 4-por or 8-port Switch, Firewall, NAT-router and Wireless AP. Powered by 2x2 MIMO technologies. The wireless router use in small office/ Home office (SOHO). The Front Panel:- The Rouer’s LEDs and the QSS button are located on the front panel (View from left to right). Prepared By: Md.Sanaullah Kawsar, Operation Supervisor, Approved By: CC Operations MGT, Augere Wireless Broadband Bangladesh Limited.
  • 24. The Rear Panel- The following parts are located on the rear panel (View from left to right) LAN 1, 2, 3, 4: These ports (1, 2, 3, 4) connect the router to the local PC(s). WAN: This WAN port is connecting the DSL/cable Modem, or Ethernet. TCP/IP configuration:- The default IP address of the Router is 192.168.1.1. And the Subnet Mask is 255.255.255.0. These values can be changed as desire. Connect the local PC to the LAN ports of the router. And then you can configure the IP address for PC in the following two ways Configure the IP address manually Open a command prompt, and type ping 192.168.1.1 –t and then press ENTER. Prepared By: Md.Sanaullah Kawsar, Operation Supervisor, Approved By: CC Operations MGT, Augere Wireless Broadband Bangladesh Limited. Name Status Indication Power Off Power off On Power on System On The router is initializing or maybe has a system error Flashing The router is working properly Off The router has a system error WLAN Off The wireless router is disable Flashing The Wireless function is enabled WAN LAN 1-4 Off There is no device linked to the corresponding port On There is a device linked to the corresponding port but no activity. Flashing Sending and receiving data over corresponding port.
  • 25. If the result displayed is like this, it means the connection between PC and the router has been established well. If the result displayed is similar to the Figure 3-2, it means the connection between your PC and the router is failed. NORMAL USER Prepared By: Md.Sanaullah Kawsar, Operation Supervisor, Approved By: CC Operations MGT, Augere Wireless Broadband Bangladesh Limited.
  • 26. Quick Installation:- 1. To access the configuration utility, open a web-browser and type in the default address http://192.168.1.1 in the address field of the browser. After a moment, a login window will appear. Admin for the User Name and Password, both in lower case letters. Then click the OK button or press the ENTER key. Note: If the above screen does not pop-up, it means that your Web-browser has been set to a proxy. Go to Tools menu>Internet Options>Connections>LAN Settings, in the screen that appears, cancel the Using Proxy checkbox, and click OK to finish it. 01196132652 2. After successfully login, you can click the Quick Setup to quickly configure the router. Prepared By: Md.Sanaullah Kawsar, Operation Supervisor, Approved By: CC Operations MGT, Augere Wireless Broadband Bangladesh Limited.
  • 27. Prepared By: Md.Sanaullah Kawsar, Operation Supervisor, Approved By: CC Operations MGT, Augere Wireless Broadband Bangladesh Limited.
  • 28. 3. Then click the next button Choose WAN Connection Type 4. To continue, the Wireless settings page will appear Wireless Radio - Enable the wireless radio choosing from the pull-down list. Region - Select your region from the pull-down list Channel -This field determines which operating frequency will be used. The default channel is to set 6. Channel width - Select any channel width from the pull-down list. The default setting is a automatic, which can adjust the channel width for your clients a automatically. 5. Then click the next button. Then the finish page will come. Prepared By: Md.Sanaullah Kawsar, Operation Supervisor, Approved By: CC Operations MGT, Augere Wireless Broadband Bangladesh Limited.
  • 29. After finishing all configurations of basic network parameters, please click the Finish button to exit the Quick setup. Router Password-- Wireless—Wireless Settings—Enable Wireless Security—Security Type (WPA_PSK- Wp82PSK)—Security Option (Open System)—WEP Key Formal (Hexadecimal) Technical info Input Voltage = 180v to 220v and Current I = .5 amp Output Voltage = 12v and Current I = 1 amp Smtp- Tools—AC settings-on mail name double click—outgoing mail—smtp--- mail.qubeemail.com.bd—more setting—outgoing server—my server req authentication —log on—user name/pass---click remember pass—advance—outgoing server-465--ssl , mail space-300mb Incoming-110 Outgoing-465 mail.qubeemail.com.bd Real IP issue Subnet musk- 255.255.255.0 DNS- 180.234.0.193 preferred DNS- 4.2.2.2 alternate Default gateway- 192.168.3.1 or create by user qubee@qubee.com.bd-Scan Copy Seowon SWC 3020/3020A (USB Dongle) Seowon USB dongle comes with CD less installation feature. That means, the dongle will automatically start installation process at first time.User only has to enter user name and password. Prepared By: Md.Sanaullah Kawsar, Operation Supervisor, Approved By: CC Operations MGT, Augere Wireless Broadband Bangladesh Limited.
  • 30. Now you can get fast and reliable internet from Qubee at a great price. Enjoy up to 512 Kbps speed with Qubee Pre Pay and use it at home, work or play. You can sign up for Qubee Pre Pay service by calling our customer care hotline and visit Pre Pay points to get your QUBEE Pre Pay. Qubee Pre Pay offers: Tk 700* Card with 2 GB usage volume Tk 400* Card with 1 GB usage volume up to 512 Kbps, valid for 30 days. up to 512 Kbps, valid for 15 days. * VAT Included To get your Pre Pay @ home please register here. Please download Pre Pay quick guide for a nice and easy set up and installation. Devices/Modems Qubee offers you two unique devices (Tk. 3,000 each) for your convenience. Gigaset Modem Gigaset is ideal for your home or office broadband connection. And if you want to Wi-Fi your home or office, this is the device for you. Qubee UH-235 Prepared By: Md.Sanaullah Kawsar, Operation Supervisor, Approved By: CC Operations MGT, Augere Wireless Broadband Bangladesh Limited.
  • 31. This trendy, portable device is perfect for your desktop or laptop. With its easy plug and play feature, it requires no external power and gives you the best possible speed within the Qubee coverage area. Qubee Pre Pay gives you full control and convenience • Fast connection with speed up to 512 Kbps. • Choice of two Pre Pay offers. • Choice of 2 unique devices. • Money back guarantee on device and unscratched card within 14 days of purchase. Terms and Conditions: Please remember to bring two copies of passport size photo and a photocopy of any photo ID (National ID card or Passport) to purchase your QUBEE connection. • Tk. 700 card recharge gives you 2GB usage volume and 30 day validity. • Tk. 400 card recharge gives you 1 GB usage volume and 15 day validity. • You can recharge anytime within 120 days of your account expiry. To keep your account active, please recharge within this period. • You can carry forward your unused usage volume by recharging again within validity period. • Pre Pay charging pulse is 1 MB. • To avail the 14 days money back guarantee you will need to return the device to the Qubee Gulshan or Elephant Road (Multiplan) store. Please do not forget to bring the money receipt and the customer copy of QUBEE registration form with you. • If you wish to get a refund from the same place where you have purchased the device you will need to do this within 7 days of purchase with the signed refund form. Distributors Information Chittagong: Name of the Distributor Designated area Trade space Bangladesh Nasirabad, GEC circle, Chadgaon, Khulshi Internet Communication Agrabad Commercial area, Mogoltuli Technolink Nandan kanon, lalkhan bazar, Katal gonj, Prepared By: Md.Sanaullah Kawsar, Operation Supervisor, Approved By: CC Operations MGT, Augere Wireless Broadband Bangladesh Limited.
  • 32. Chawkbazar Compunix Agrabad CDA residential area, Halishohor If customer wants to know about our CTG outlet information, give them just the address details. And for potential prospect send email. Eudora The Eudora screen looks something like this... 1. From the "Tools" menu, choose "Options". 2. From the "Category" list on the left-side, choose "Sending Mail" Prepared By: Md.Sanaullah Kawsar, Operation Supervisor, Approved By: CC Operations MGT, Augere Wireless Broadband Bangladesh Limited.
  • 33. 3. Make sure "Allow authentication" is checked as shown below: 4. In the Secure Sockets when Sending window, change to "Required, Alternate Port", as shown above. 5. From the "Category" list on the left-side, choose "Checking Mail". Prepared By: Md.Sanaullah Kawsar, Operation Supervisor, Approved By: CC Operations MGT, Augere Wireless Broadband Bangladesh Limited.
  • 34. 6. In the Secure Sockets when Receiving window, change to "Required, Alternate Port", as shown below: 7. Click the "OK" button to save any changes. Note(s):: o If after selecting "Required, Alternate Port" you are still unable to send or receive mail, you may need to do the following - close Eudora, locate the Eudora installation folder, open the "extrastuff" folder found within and copy the file "esoteric.epi" into the installation directory, run Eudora, and open the options page. There is now a "Ports" tab; select it, then set SMTP Port to 465, POP Port to 995 and IMAP Port to 993. o In general, for a "Windows Terminal Server" you may want to do the following - locate the Eudora installation folder, edit the "deudora.ini" file, and add/change: IMAPPort=993, SMTPPort=465, and POPPort=995. This will insure the mail-client is secure for users that do not have these values set in their desktop eudora.ini file. o For users that have a eudora.ini in their desktop, and contains values for IMAPPort, and/or SMTPPort, and/or POPPort, and wish to have secure e- mail, the file must be edited to change the values for: IMAPPort=993, SMTPPort=465, and POPPort=995. This will insure the mail-client is secure. 8. The first time you check e-mail with Eudora using the secure STARTTLS protocol, you might get an error... Prepared By: Md.Sanaullah Kawsar, Operation Supervisor, Approved By: CC Operations MGT, Augere Wireless Broadband Bangladesh Limited.
  • 35. This error would occur because Eudora does not yet trust the Certificate Authority which signed the certificate for your mail-server. The Math Faculty is now using Thawte certificates and all versions of Eudora that support STARTTLS will honour our certificate, but if for some reason the error message still occurs perform the following steps: 9. Click on and then which will bring up an options window. 10. Then click on which will bring up the Eudora SSL Connection Information Manager 11. Now click on which will bring up the Certificate Information Manager 12. Now click on 13. Then click on and and again. Would you like to share them with anyone you would like to help you? For each of POP and SMTP, you need to know: Server name, port number, and whether SSL is required. In case port number is 995 (used for POP3): Secure sockets when receiving: Required, Alternate Port In case port number is 465 (used for SMTP): Secure sockets when sending: Required, Alternate Port In case port number is 587 (used for SMTP): [x] Use submission port (587) Secure sockets when sending: "Never," or "Required, STARTTLS" (depending on whether SSL is "no" or "yes") Prepared By: Md.Sanaullah Kawsar, Operation Supervisor, Approved By: CC Operations MGT, Augere Wireless Broadband Bangladesh Limited.
  • 36. In case port number is 993 (used for IMAP): Secure sockets when receiving: Required, Alternate Port And in most cases: [x] Allow authentication [applies to SMTP] You also need to make sure that your "User name" is exactly as your ISP specifies. Even for outgoing mail (SMTP), Eudora takes the user name from the "Checking Mail" (or "Getting Started") section; there isn't any separate user name in the "Sending Mail" section. If you need a different user name for sending than for receiving, then you have to use the separate SMTP settings of a different personality: http://www.eudora.com/techsupport/tu...mtp_relay.html Netgear-50m TP Link-30m Prepared By: Md.Sanaullah Kawsar, Operation Supervisor, Approved By: CC Operations MGT, Augere Wireless Broadband Bangladesh Limited.