Case Study - Bupa Overview Bupa, a leading international healthcare group that offers personal and company health insurance, care homes for older people and hospitals, and a range of health care and disease management services, uses Saba to power 'Bupa Learn’. This global Learning Management System cultivates collaboration across continents, helping share knowledge and develop the skills of Bupa people through self-paced web training and real-time virtual classroom courses. Business Challenge Bupa wanted a technology solution to support 50,000 users across multiple time zones, geographic locations, and languages. They had extensive learning requirements and ambitious goals to reach larger populations. Before implementing Saba, some courses were taught onsite for 5 days, affecting employees’ work/life balance. Business Benefits Provide 24/7 access to online learning and virtual classroom for 52,000 employees when they need it Replace on-site learning with learning on Saba for two day introduction session coupled with three days of instructor-led training Result in 40% cost savings and reduced time away Achieve significantly higher user-adoption rates

1. Case Study
BUPA INTERNATIONAL
OURCOMMI TMEN TTOOU RPEOPLE,CU STOMERSANDCO MMUNITIES
BUPAVALUES
14
Knowledge
networkThousandsof colleaguesacrossBupa
havebeen heading backto theclassroom
to explore a virtual world of wisdom
B
upa Learn is our global learning
management system (LMS) that is
cultivating collaboration across
continents. It is helping to share knowledge,
develop the skills of Bupa people through self-
paced web training and also o ers real-time
virtual classroom courses.
Our teamsacrossBupa Health and Wellbeing
UKare the latest to adopt Bupa Learn and will
soon be joined by Health Dialog in the US.
They will share the same platform with 14,000
colleagues across 10 countries now embarking
ontailor-madeprogrammesdesignedtosupport
thepersonal development of users–andbene t
our business.
From 10-minute refresher sessions to
curricular courses spanninganumberofmonths,
www.bupalearn.comistheone-stopdestination
for avariety of onlineeducational activities.
Addressingtrainingchallenges
Bupa Learn was launched in 2006 by
Group Organisational Development to help
address the training needs of our diverse
international operation.
“Asabusinesswithcolleaguesacrosstheworld,
we face a number of challengeswhen it comes
to learning,including di erent delivery systems,
multiple time zones, a variety of languages
MarcHarvey,fromBupa
International’sLearningand
Developmentteam,writes:
BupaInternational’sLearningand
Development (L&D) teamhasmadeBupa
Learn thesinglepoint of accessfor its
2010 o ering.
Our newlyre-designedBupaLearn user
interfacewill golivenext month.The
front end hasbeen designedwith aclean,
bright feel andiseasytonavigate.It even
incorporatesvideoclipsfeaturingmembers
of theL&Dteamintroducingthevarious
learningprogrammes.
Bymakingit easyfor colleaguestoexplore
andaccessthelearninganddevelopment
opportunitiesavailable,theL&Dteam’s
aimistotransformthewaylearningis
perceived,fromsomethingthat is‘doneto’
them,tothat of a‘learning’culturewhere
aperformancepartnershipisdeveloped
between thelearner,their manager andthe
L&Dteam.
With BupaLearn o eringstructured,formal
learningandBupaLivedrivingsocial,or
informal,learning,wearefast on our wayto
becoming atruelearningorganisation.

2. BUPA AUSTRALIA
The Bupa Learn team: Felicity Moore,
Alison Williams and Nina Farrand
16
Josephine Gusman, Content Delivery
Manager with Bupa Australia, writes:
Bupa Learn has allowed Bupa Australia
to shorten the duration of our induction
programmes while enabling new joiners to
attain information at a much higher rate.
Apart from the Learning and Development
function, colleagues in other areas of the
business have welcomed the idea of a tool
that can distribute training nationally without
having to organise travel, accommodation
and classrooms. Through online learning, they
have been able to reach a large proportion
of the business and monitor results without
having to leave their desk.
Some business areas are making great use
of the quiz functionality. A monthly quiz,
testing knowledge of our business or of our
competitors, has been a great success.
and geographically dispersed audiences,”
says Alison Williams, Bupa’s Group e-Learning
Business Consultant. “In Bupa Learn we have an
application that can be used worldwide, which
is more e cient and cost-e ective. As a web-
based system, it can be accessed anywhere
across the globe and has features to manage
languages, currencies and time zones.”
One of Bupa Learn’s rst projects was to
deliver CHEERs (Care Home Employee, Enquiry
and Resident System) training to our UK care
home managers and administrators.
“Historically, the training had involved a
ve-day residential course, meaning key
colleagues were spending time away from their
care homes,” explains Alison. “It was proving
impractical, ine cient and costly.”
The introduction of a two-day online
element, alongside three days of instructor-
led learning, resulted in 40 percent cost
savings and a reduction in the amount of time
Case Study Bupa Values - Knowledge Network

3. interact by using social tools to clap and laugh.”
As well as delivering e-learning, Bupa Learn
tracks and reports on the progress and training
historyofusers,whocanalsoupdatetheirpro le
withexternalquali cations,andidenti eswhere
and when updated training is required due to
changes in areas of compliance and regulation.
Health Dialog, based in Boston, is rolling out
BupaLearntoitshealthcoachingcolleaguesthis
month,meaningthatteamsfromMassachusetts
to Manchester, Madrid to Melbourne, have the
power of e-learning at their ngertips.
“Bupa Learn is the perfect platform for the
personal development of our people,” says
Alison.“Italsobene tsourbusinessbyproviding
cost-e ectivelearningthatincreasesexpertisein
areasofimportance.ItimprovesBupa’sstanding
as an employer of choice, helping us attract and
retain self-motivated people and empowering
them to share their knowledge with colleagues
across our international business.”
Health Dialog Vice President of
Human Resources Barry Dyer
HEALTH DIALOG
17
Bupa Learn is the perfect
platform for the personal
development of our people.
Alison Williams, Bupa’s Group e-Learning Business Consultant.
Barry Dyer, Bupa’s former
Organisational Development Director
and now Vice President of Human
Resources with Health Dialog, writes:
If Health Dialog was to start to build a
capability like Bupa Learn, it would take a
significant investment of both cost and time,
which would be prohibitive. We are gaining the
benefit of the experience of all the businesses
using Bupa Learn before us. We also have
access to the content that has been developed
or purchased for other Bupa businesses. This
is a tangible example of the benefits of Bupa
businesses internationally working together
for the benefit of all.
Our SOP result shows our people have a
desire to easier access to development. Bupa
Learn provides us with the ability to structure
content in a way that makes sense to our roles.
those involved were away from their facilities.
Fouryearslater,BupaLearnhasa‘champion’in
each business unit developing modules relevant
totheirteams.WhenBupaHealthandWellbeing
UK migrated its e-learning activities last year,
the result was a record 27,000 registrations
in November.
BupaHealthandWellbeingUKe-HRConsultant
ClareShellsays:“Wehavebeenabletointroduce
e-learning to our Health Assessment Centres
and Occupational Health departments for the
rst time and establish, manage and schedule
more than 35 sessions of instructor-led training
for our managers.
“We have trained more than 300 managers in
ourperformancemanagementframeworkusing
an e-learning course that contains video and
have been able to develop a dedicated learning
pathway for call centre inductions.
“Sharing learning content throughout the
international business has seen us work more
closely with colleagues across the Group.”
Sharing knowledge
Alison and her colleagues Nina Farrand and
Felicity Moore o er training and support to
Bupa’s business units around the world, but
each business takes ownership of its own
domain,developingalibraryofmodulesrelevant
to its operations that re ects the culture and
language of its users.
“We take a collaborative approach to running
thesystemandsetupaBupaLearncommunity
in 2006 to facilitate this,” says Alison. “The
community consists of training representatives
from the local business units and meets,
often in a virtual classroom, to discuss best
practice and opportunities for content sharing.
“We have more than 3,000 modules, from
adviceone ectiveuseofcomputerapplications
to product and systems training and guidance
in compliance and regulation. Informal learning
exists in the form of guides and documents.”
The exiblenatureofself-pacedcoursesallows
users to learn whenever they can and wherever
they are, while real-time virtual classroom
sessions deliver training to colleagues without
the time and expense of travel.
“Virtual classes are structured and let us
bring the physical classroom experience to
users wherever they are located,” adds Alison.
“It’s a vibrant environment where students can
• Shares learning resources across ourinternational business
• Reduces duplication of training• Supports the business in meeting itscompliance and regulatory requirements• Reduces training administration, traveland accommodation costs• Lets colleagues take control of their ownlearning and developmentTo nd out more about Bupa Learn,visit Bupa
Live and type ‘Bupa Learn Communityinto the search engine
BENEFITS OF BUPA LEARN

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CS_14
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respective owners.
About Bupa
Bupa’s purpose is to help people lead longer, healthier,
happier lives.
A leading international healthcare group, we offer personal and
company health insurance, run care homes for older people
and hospitals, and provide workplace health services, health
assessments and chronic disease management services,
including health coaching, and home healthcare.
With no shareholders, we invest our profits to provide more
and better healthcare. We are committed to making quality,
patient-centred, affordable healthcare more accessible in the
areas of wellness, chronic disease management and ageing.
Employing nearly 52,000 people, Bupa has operations around
the world, principally in the UK, Australia, Spain, New Zealand
and the USA, as well as Hong Kong, Thailand, Saudi Arabia,
India, China and across Latin America.
For more information, visit www.bupa.com.
About Saba
Case Study Bupa Values - Knowledge Network
Saba delivers a cloud-based Intelligent Talent Management™ solution used by leading organizations worldwide to hire, develop, engage, and inspire their
people. Intelligent Talent Management uses machine learning to offer proactive, personalized recommendations on candidates, connections, and content to
help your employees and organization lead and succeed.
Saba delivers a cloud-based Intelligent Talent
Management™ solution used by leading organizations
worldwide to hire, develop, engage, and inspire their
people. With machine learning at its core, Intelligent
Talent Management offers proactive, personalized
recommendations on candidates, connections and
content to help your employees and organization lead
and succeed. Our solution is powered by Saba Cloud,
a highly scalable platform that exceeds industry security
and reliability standards. Saba has more than 31 million
users and 2,200 customers across 195 countries and
37 languages.
Learn more about Intelligent Talent Management at
www.saba.com.