12. Communication Styles
Passive: Passive communicators are quieter and don’t
always express their true feelings. They can act indifferent or
agreeable, depending on the situation, in order to keep the
peace and not rock the boat.
Aggressive: Aggressive communicators are the opposite
of passive communicators, and often express their emotions
freely without any consideration for others. They can be
intimidating or abusive in their interactions with others.
Passive-aggressive: Passive-aggressive
communicators strive to appear aloof, even when they are
actually upset or annoyed. It is subtly evident that they are
angry, but because they tend to avoid confrontation, it can be
unclear what they are truly thinking.
Assertive: Assertive communicators are considerate and
express themselves in a clear and direct manner. They are
respectful in their interactions with others.
13.
14. Active Listening
is designed to encourage
respect and understanding. You are
gaining information and perspective. You
add nothing by attacking the speaker or
otherwise putting her down. Be candid,
open and honest in your response.
Assert your opinions respectfully. Treat
the other person in a way that you think
they would want to be treated.
15. Body Language
is the range of non-verbal
signals that you use to communicate
your feelings and intentions. These
include your posture, facial expressions,
and hand gestures. Your ability to
understand and interpret body language
can help you to pick up on unspoken
issues or negative feelings in others.
18. Encouraging Talk
Silence is a good approach to
use to encourage a person to talk more
when your verbal attempts are not
working. When you are skillful, silence
can convey concern and interest on your
part. It can encourage the person you're
talking with to talk, to go beyond yes or
no answers, and it can also keep you
from having to take sides in a conflict.
21. Points to be considered
during Communication
Empathize
Respect
Limitations
22. Communication Skills:
Active Listening
Body Language
Awareness of Communication Styles
Awareness of other’s Emotions
Encouraging Talk
Maintain Positive Attitude & a Smile
Confidential Talk
Empathize/Respect/Limitations
23. Do’s & Don’t s
Be Specific
Modulate your voice levels
Don’t Interrupt
Listen to others
Make Eye Contact
Be Courteous
Give time to speak
Talk Appropriate
Don’t go mad over Criticism